Please Ring Eircom If...

Cabaal

Been testing my connection on and off over past week and pings are holding between 50-40ms which is pretty good,

On UTV

maninaskirt

Thanks for the feedback, my pings are stable between 45ms to 110ms but my spped is from a stable 4.6Mb until 7pm ish then 100-200k, are you seeing this?

vengeance52

Grommet wrote: »

I may be able to check for you - but I need to know what exchange you are on.

Remember - contention or congestion will happen on specific locations in the network - it is usually not something that is network wide. So either it will be at the DSLAM or an aggregation point (e.g. BRAS) or it could be at one of the ISP's peering or transit connections. If you let me know where you are I can try to find out if there is any known congestion local to you.

Would you be able to check congestion in my area?

my details are in above post

Cheers

Bohrio

vengeance52 wrote: »

Would you be able to check congestion in my area?

my details are in above post

Cheers

Just to let you lads know. Eircom stopped using the Mullingar BRAS a few years ago and started routing all their customer either through Mervue or their Dublin BRASes (Summerhill most likely).

Since september and since people started reporting slow speeds in this country (coincidentally since the famous eircom network upgrade) they have reinstated BRASes such as Mullingar and Rathedmond, my suspicion is that it was done to help congestion. This might have helped some customers on overcongested areas/bras such as Mervue, but for others it didnt work so well.

Since then, people on places such as Monaghan or Rathedmon who where enjoying of good speeds before started noticing speed problems, and believe it or not, it all happen exactly the same day they were swapped from one bras to another.

Now the fact that you are on one of those 2 brases doesnt mean that you are on a congested path, eircom have many different VPs connecting each BRAS to their nodes but if you are suffering from slow speeds (and you have bypass any internal issues), and you are on one of those two brases the chances are that you are one of the unlucky customers affected (obviously bypassing any local congestion).

This didnt need to happen 5 months ago as, eircom are constantly changing customers from one VP to another without notice. First, they would do it only to their resellers, but as congestion is growing it wouldnt surprise me if this is happening to more and more eircom customers...

I hope this clears things a bit! Eircom are working on it, they just need time. Some upgrades on specific exchanges wont start until July (ballycoolin for ex) others, like pelletstown were suppose to start last month... personally I think this should have been done previous to the network upgrade but there is no point in complaining.. pacience...

vengeance52

Bohrio wrote: »

Just to let you lads know. Eircom stopped using the Mullingar BRAS a few years ago and started routing all their customer either through Mervue or their Dublin BRASes (Summerhill most likely).

Since september and since people started reporting slow speeds in this country (coincidentally since the famous eircom network upgrade) they have reinstated BRASes such as Mullingar and Rathedmond, my suspicion is that it was done to help congestion. This might have helped some customers on overcongested areas/bras such as Mervue, but for others it didnt work so well.

Since then, people on places such as Monaghan or Rathedmon who where enjoying of good speeds before started noticing speed problems, and believe it or not, it all happen exactly the same day they were swapped from one bras to another.

Now the fact that you are on one of those 2 brases doesnt mean that you are on a congested path, eircom have many different VPs connecting each BRAS to their nodes but if you are suffering from slow speeds (and you have bypass any internal issues), and you are on one of those two brases the chances are that you are one of the unlucky customers affected (obviously bypassing any local congestion).

This didnt need to happen 5 months ago as, eircom are constantly changing customers from one VP to another without notice. First, they would do it only to their resellers, but as congestion is growing it wouldnt surprise me if this is happening to more and more eircom customers...

I hope this clears things a bit! Eircom are working on it, they just need time. Some upgrades on specific exchanges wont start until July (ballycoolin for ex) others, like pelletstown were suppose to start last month... personally I think this should have been done previous to the network upgrade but there is no point in complaining.. pacience...

Thanks for the info. would changing ISP make any diff to the speeds?

Marlow

vengeance52 wrote: »

Thanks for the info. would changing ISP make any diff to the speeds?

That depends on a couple of factors:

- if the bottleneck is at the transit out of eircoms network: yes

- if the traffic is handed off to the other ISP before it reaches your bottleneck: yes

- if the traffic goes down the same transmission circuits and they are the bottleneck: no

- if the issue is your phoneline: no

/M

Khannie

Ok....I've finally cracked. With my 7Mb line, I'm getting a whopping 30KB/s from heanet. I'm with BT and I live in Skerries (North County Dublin). Surely that's below acceptable levels of service? I mean, if they sell me a 7Mb line and I'm getting < 1Mb, is that not false advertising or something?

Is there someone I should ring? I'm sorry, but threads this huge are just too huge to be really useful, except on the first and current page.

dub45

Khannie wrote: »

Ok....I've finally cracked. With my 7Mb line, I'm getting a whopping 30KB/s from heanet. I'm with BT and I live in Skerries (North County Dublin). Surely that's below acceptable levels of service? I mean, if they sell me a 7Mb line and I'm getting < 1Mb, is that not false advertising or something?

Is there someone I should ring? I'm sorry, but threads this huge are just too huge to be really useful, except on the first and current page.

The inevitable question - have you checked your line stats? What was your performance like before you went to 7? Are you using wireless or straight into the router? Filters on all other connections etc etc?

thefinalstage

Khannie wrote: »

Ok....I've finally cracked. With my 7Mb line, I'm getting a whopping 30KB/s from heanet. I'm with BT and I live in Skerries (North County Dublin). Surely that's below acceptable levels of service? I mean, if they sell me a 7Mb line and I'm getting < 1Mb, is that not false advertising or something?

Is there someone I should ring? I'm sorry, but threads this huge are just too huge to be really useful, except on the first and current page.

Anything above 25kbps is technically allowed.

Khannie

Thanks for the replies.

Just tried downloading the same file from heanet. 767KB/s at the moment. Roughly a 30 fold increase in speed.

thelastangryman wrote: »

Anything above 25kbps is technically allowed.

Jesus. That's pretty depressing.

dub45 wrote: »

The inevitable question - have you checked your line stats? What was your performance like before you went to 7? Are you using wireless or straight into the router? Filters on all other connections etc etc?

No I haven't checked my line stats. It's a pain in the hole for me to do so. Main computer is hooked into a wired / wireless router which is connected to the zyxel modem (in bridged mode).
Performance was perfect before the switch to 7Mb. 300 - 310KB/s consistently.
Machine is connected straight to the router.
Filters on all other connections.

Prisoner6409

Has anyone got anywhere ringing Eircom about this. The service between 6pm and 12am is just getting steadily worse. I'm sure it's a case of Eircom overselling their available bandwith. I have the 3MB connection but between 6 and 12 my download speeds are worse than when I was on the 1MB package. Surely this is missrepesentation of a product. It's all very well saying anything above 25kbps is technically allowed but this is not the premise on which a user purchases a higher priced product. If that was all there was to it we'd all be on the 1MB connection. The customers reasonable expectitation of a particular product has to be taken into considerstion.

Grommet

Bohrio wrote: »

...Now the fact that you are on one of those 2 brases doesnt mean that you are on a congested path, eircom have many different VPs connecting each BRAS to their nodes but if you are suffering from slow speeds (and you have bypass any internal issues), and you are on one of those two brases the chances are that you are one of the unlucky customers affected (obviously bypassing any local congestion).
... Eircom are working on it, they just need time. ...

I have edited an earlier quote from Bohrio - some of that post is not entirely accurate, but the thrust of it is correct. There are some known issues in the eircom network that they are working on. While it may not be apparent from all the threads on Boards about slow speed over the past few months, they have actually completed a lot of upgrades in the last few months and many of the problems that were reported are now resolved (note on human psychology- people are very quick to post when things are bad, but then go very quiet when they get better)!

The fact is that there are a few places still that have congestion (above and beyond the "official" contention ratio level) so performance (particularly relating to ping times) is definitely impacted. I am assured however that all of these congestion points are picked up by their systems and they have plans under way to upgrade them all. Unfortunately some of them just take some time as they need to lay new fibre or put up new radio links. But they are definitely working on them and I am told they will have the vast majority fixed over the next 2 to 3 months

hmmmwat?

Been reading all the comments bou ppl dissing eircom and am a bit confused .....

Are ppl really stupid enough not to read terms and conditions....

Do they really not know that broadband is given on a best effort basis.....

Do ppl not know that there are retards working in every business and it only takes one incompitent person to give a company a bad rep.....

Eircom is the dominant telephone company and is therfore not allowed to be cheaper than any other phone company by LAW resulting in 1,000 people losing their jobs next wk and upturing their lifes.....

by the upc may be 2e cheaper but it takes them an average 37 mins to answer the phone when ur service goes down including ur tv, phone and broadband and sometimes electricity so while ur sitting there in the dark in silence waiting for them to answer ....how stupid will you feel when u find out they dont have a free phone number and you've no credit in mobile left after 37 mins...it has been proven to be the worst company for price and service...FACT

the main reason for all ur problems and issues is ........Ireland......not eircom .......this country in incapable of any good service.....


P.S THE REASON UR BROANDBAND IS SLOW IS CAUSE UR WASTING UR LIVES ON XBOXS AND PS3s

hmmmwat?

a bit of help for u broandband only travels 3 miles down a phoneline from the telephone exchange so basically the closer u r to the exchange the better speed u get and if ur further than 3 miles u cant get broadband so possibly u mite be a good bit away from it....bt wont tell u this they say its on a best effort basis...in small print

hmmmwat?

it doesnt matter what speed broadband u have whether it be 1mb or 7mb broandband has a 48:1 contention ratio...so between 6-12 is when most people log on to the internet therefore the contention ratio decreases resulting in slower bb....

hmmmwat?

absolutley agree with that reply eircom will a laugh at u ...u cant take legal action its jst commen sense....more ppl go on the internet between 6-12pm thats why it slows down....unless u live in ballygobackwards with no neighbours for 5 miles ur internet will slow down

hmmmwat?

does anybody take into account that eircom provide the best service physically possible...= more customers=more products sold=more money for eircom...why wud they want to provide a bad service seriously ppl education is a gud thing ...preferably at least the l.c

hmmmwat?

absolutley ridculous that u wud seek legal action its like seeking legal action if mcdonalds cant provide u with tomato sauce r sumting wtf? you obviously live too far away from ur exchange does nobody know this????!!!thats why its slow! and it is clear that nobody commenting hear works for eircom or any phone company....and for the ppl of offaly...wud u go away outta dat midland crap everyone of yous commented about it being slow for ur xbox or playstation ....put two and two together will yas ....ur playing ur mates online that live down the road instead of socialising like normal ppl....mite be a reflection of that excuse of a taioseach....slow

Hank Scorpio

Please ban this sad uneducated excuse of a troll.

Cabaal

hmmmwat? the latency issues affecting both eircom and their resellers was confirmed by an eircom employee as a real issue, it was nothing to do with general internet speed and for the vast majority of people this issue has now been resolved (including myself)

A number of users on boards.ie work for ISP,s infact a director of one company posts addressing customer complaints so your comments in respect of this are not based on reality.

Its clear you do not totally understand what your on about, I suggest you read this whole thread and perhaps lurk on the Broadband forum for a time so you understand things abit better before you post again.

Finally, I'd suggest you read this forums charter and boards.ie rules in general, text speak is frowned upon and in this forum it can get you banned.

Cabaal,

challengemaster

Right well, whatever the hell happened, I'm back to having 200ms+ to Ireland. Great. :mad:

Finical

challengemaster wrote: »

Right well, whatever the hell happened, I'm back to having 200ms+ to Ireland. Great. :mad:

Same it's been today and yesterday. Frigging joke now. :mad:

Gimpylung

This is nuts, 255 ping to Airwire in Galway on Speedtest.net from Ballinrobe exchange.

spixel

Whoever was saying its contention..if an internet company can setup a decent broadband service contention wouldnt cause the kind of issues which result in pings in the hundreds. Of course theyll be some cases but very few. Here in Ireland someone would ask why the majority of people have terrible internet where as in every other country it would be why the minority have terrible internet.

At around 2pm every day my ping goes from 80 stable beforehand ( bad enough as it is ) to 400 until around 12am. Coincidence that the mere 100 houses that use the same exchange as me all start mass downloading at that time where the busiest exchange in london gives thousands of people stable broadband throughout the day on the same contention ratios as us. Or is it a way of the company saving money, slowing down peoples internet in the afternoon and evening to stop it crashing on everyone cause theyre cheap *****. Ring them up about it, oh do this speedtest again, oh pings depend on the server load and wheres its located blablablalba. Why was it 80 five minutes ago then and why do the people on the server still have the same ping?

Stop trying to make excuses for eircom and their resellers. The service is **** for most people. Plain and simple thats it. A company trying to make money like everyone else, except this one cant be bothered and will cut every corner possible.