Please Ring Eircom If...

Hank Scorpio · 27-01-2009 11:23pm

lads my ping is fine at the moment but the last few hours has been 500 to boards.ie , i hope there doing something, i.e upgraded whatever exchange/server/routing is effecting us, keep ringing em! iv rang twice 2nite

My name is URL · 27-01-2009 11:40pm

I'm in Louth, having serious issues with connection timeouts since about 7pm. I didn't read through the thread, am I correct to assume that the problem is on Eircom's end?

fran))) · 28-01-2009 3:12am

You almost certainly are Spiral! At this point I'd probably put my gaff on it that the problems on their end!

My name is URL · 28-01-2009 2:40pm

What a joke, why are they limiting speeds all of a sudden? This just started for me yesterday. My line stats are quite good, I literally live next door to the exchange!

Kind of sucks that connectivity is been purposely decreased at peak times even though my line is capable of high speeds.

fran))) · 28-01-2009 3:08pm

Really does suck Spiral. No other option than to call complaints (most likely you've already done this several times) - anyone who doesn't have it the number is 1800200481.

Hank Scorpio · 28-01-2009 3:12pm

how you lodged a complaint? What did they say to you?

fran))) · 28-01-2009 3:30pm

Phone them up with your line number, account details etc.
The staff in the complaints department are actually the easiest of the lot to deal with in my experience - just explain your situation - tell them the problems you've been having, for how long etc etc.
They'll arrange for an operations manager to call you back (will take a few days). When you get your callback they'll tell you what the situation is with yer line (to the best of their ability - mine still isn't fixed) and may offer you some credits - which would at least be something.
One thing to mention is people have a tendency to be dicks when they've reached the point of having to call up complaints - because they've been through upteen pointless phone calls already - i'd advise anyone callin them up to be nice tho, otherwise they will have very little interest in dealing with your case.

All of this is only my experience - I'm sure people have different stories about dealing with the complaints department.
Hope it helps.

Magnet: Rory · 28-01-2009 4:44pm

Where is this all happening? Is it nationwide or just Portlaoise?

Is it all contention?

Stephen · 28-01-2009 4:46pm

Seems to be affecting people all over the south east/midlands.

Magnet: Rory · 28-01-2009 4:51pm

Stephen wrote: »

Seems to be affecting people all over the south east/midlands.

Well i can give you all the areas where you can get uncontended services. Im also not hiding the fact that i work for an ISP, I work for Magnet.

fran))) · 28-01-2009 4:57pm

Rorser wrote: »

Well i can give you all the areas where you can get uncontended services. Im also not hiding the fact that i work for an ISP, I work for Magnet.

Like there was any doubt

Like I said in the other thread Rorser - if magnet (or anyone else for that matter) was available I'd switch in a heartbeat. I think I can get Magnet but its a standard DSL connection only in my area which i think will still be using the eircom lines and therefore will still have the latency issues - hence my problems will not be solved. By all means let me know if you know something I don't.

Magnet: Rory · 28-01-2009 4:59pm

fran))) wrote: »

Like there was any doubt
Like I said in the other thread Rorser - if magnet (or anyone else for that matter) was available I'd switch in a heartbeat. I think I can get Magnet but its a standard DSL connection only in my area which i think will still be using the eircom lines and therefore will still have the latency issues - hence my problems will not be solved. By all means let me know if you know something I don't.

Well there seems to be a lot of people on here....they cant all be on the Athy exchange.

fran))) · 28-01-2009 5:09pm

I'm pretty sure the problems I am talking about are related to the Portloaise exchange.
Am i correct in saying that there is in fact no Magnet connection available in Athy which would solve my latency problems?

Lucutus · 28-01-2009 5:16pm

On the Kilcullen exchange myself, so I'd imagine many smaller exchanges in the midlands are fed back upstream to portlaoise as it's a larger 'hub'?

The problems which are affecting that exchange might effectively be experienced in many other exchanges where similar equipment is used since their 'upgrade' to 7Mbs+?

I do concede that other people posting on this thread who do not route back through portlaoise may just be jumping on the bandwagon here though, it's a possibility.

BT support today discouraged me from contacting them for updates as to how they're getting along with Eircom as if they explain the latency issues in detail, Eircom will simply state that a level of service for their network's latency are not guaranteed and they will not address those types of issue.

This is even more frustrating, both for myself and BT support as the only thing they can do is log a fault on the line (noise :rolleyes:) through whatever automated system they have for logging faults with Eircom. Waste of time imo.

Rorsor, what Magnet options are available in Kilcullen? Gief Fibre!

Magnet: Rory · 28-01-2009 5:17pm

fran))) wrote: »

I'm pretty sure the problems I am talking about are related to the Portloaise exchange.
Am i correct in saying that there is in fact no Magnet connection available in Athy which would solve my latency problems?

Yeah, we have nothing in Athy....but if your in Portlaoise............GAME ON, we're in there!!!

fran))) · 28-01-2009 5:21pm

Lucutus wrote: »

On the Kilcullen exchange myself, so I'd imagine many smaller exchanges in the midlands are fed back upstream to portlaoise as it's a larger 'hub'?

That appears to be exactly what is happening.
All myself and others are wondering is can anyone offer an alternative? Or news on the status of the Portlaoise exchange upgrade?

Magnet: Rory · 28-01-2009 5:35pm

Lucutus wrote: »

On the Kilcullen exchange myself, so I'd imagine many smaller exchanges in the midlands are fed back upstream to portlaoise as it's a larger 'hub'?

The problems which are affecting that exchange might effectively be experienced in many other exchanges where similar equipment is used since their 'upgrade' to 7Mbs+?

I do concede that other people posting on this thread who do not route back through portlaoise may just be jumping on the bandwagon here though, it's a possibility.

BT support today discouraged me from contacting them for updates as to how they're getting along with Eircom as if they explain the latency issues in detail, Eircom will simply state that a level of service for their network's latency are not guaranteed and they will not address those types of issue.

This is even more frustrating, both for myself and BT support as the only thing they can do is log a fault on the line (noise :rolleyes:) through whatever automated system they have for logging faults with Eircom. Waste of time imo.

Rorsor, what Magnet options are available in Kilcullen? Gief Fibre!

Sorry......we only gots bitstreem in Kilcullen (that is if the exchange has been launched). On the up side it is an unlimited product but it still is contended.

Lucutus · 28-01-2009 5:41pm

Rorser wrote: »

Sorry......we only gots bitstreem in Kilcullen (that is if the exchange has been launched). On the up side it is an unlimited product but it still is contended.

Should have moved to Adamstown tbh... but then again, I'd have to like... live in Adamstown.

Magnet: Rory · 28-01-2009 6:00pm

Lucutus wrote: »

Should have moved to Adamstown tbh... but then again, I'd have to like... live in Adamstown.

Well youd be on 50mb......but....ud live in a ghost town....a very well organised ghost town (seiously well planned development), but a ghost town all the same.

It'll take a while for the area to fill up.

Hank Scorpio · 28-01-2009 7:36pm

****e again 2nite lads, i was told by tuesday the problem was gona be fixed, more lies...

Magnet: Rory · 28-01-2009 7:41pm

nuxxx wrote: »

****e again 2nite lads, i was told by tuesday the problem was gona be fixed, more lies...

Where are you living.....even if you dont go with another DSL service you still have a lot of options in most areas.

Stephen · 28-01-2009 7:44pm

Working OK for the second night in a row here in Kilkenny (so far anyways). Normally by this time my ping would be 200-300 ms.

Tracing route to boards.ie [89.234.66.107]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  router.home [192.168.1.1]
  2    58 ms    59 ms    57 ms  194.46.193.66
  3    62 ms    59 ms    55 ms  193.95.145.27
  4    59 ms    57 ms    56 ms  vlan74.sw002.cwt.esat.net [193.95.130.225]
  5    56 ms    58 ms    58 ms  ge1.br001.cwt.esat.net [193.95.129.20]
  6    60 ms    59 ms    57 ms  to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
  7    58 ms    64 ms    61 ms  boards.ie [89.234.66.107]

Cabaal · 28-01-2009 8:05pm

running off a Co Kilkenny exchange

Tracing route to boards.ie [89.234.66.107]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms 192.168.0.1
2 153 ms 155 ms 152 ms 194.46.193.65
3 196 ms 154 ms 161 ms 193.95.145.26
4 172 ms 172 ms 166 ms vlan71.rt001.cwt.esat.net [193.95.130.201]
5 159 ms 154 ms 149 ms ge0.br001.cwt.esat.net [193.95.129.4]
6 148 ms 149 ms 138 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
7 151 ms 149 ms 156 ms ip-89-234-66-107.dedi.digiweb.ie [89.234.66.107]

Trace complete.

Not so good, ****e the second it gets out the gate

Hank Scorpio · 28-01-2009 8:20pm

Heres mine, im 4 miles outside kilkenny city

C:\Documents and Settings\Liam>tracert www.boards.ie

Tracing route to www.boards.ie [89.234.66.107]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 16 ms 13 ms 26 ms b-ras1.wtd.waterford.eircom.net [159.134.155.9]

3 175 ms 176 ms 175 ms 86.43.242.70
4 173 ms 172 ms 169 ms 86.43.244.153
5 193 ms 188 ms 182 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
6 195 ms 191 ms 186 ms ip-89-234-66-107.dedi.digiweb.ie [89.234.66.107]

Trace complete.

C:\Documents and Settings\HP_Administrator>

Stephen Cabaal i take it your on BT? Stephen your on a higher than 3Meg connection?

zugvogel · 28-01-2009 8:27pm

Tracing route to boards.ie [89.234.66.107]
over a maximum of 30 hops:

1 46 ms 99 ms 99 ms ...
2 36 ms 38 ms 37 ms b-ras1.pgs.portlaoise.eircom.net [159.134.155.8]
3 451 ms 450 ms 423 ms 86.43.242.62
4 445 ms 452 ms 420 ms 86.43.244.153
5 426 ms 440 ms 444 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
6 440 ms 429 ms 427 ms ip-89-234-66-107.dedi.digiweb.ie [89.234.66.107]
Trace complete.
C:\Windows\system32>

Last night I thought they were setting about fixing it.
I think they have two problems at the moment.

1. Overloaded links (e.g out of Portlaoise for example)

2. DNS problems (which I believe are still not sorted yet)

I presume last nights f*ckups were due to them trying to sort the DNS issues.

Where's Grommet gone?

Hank Scorpio · 28-01-2009 8:31pm

the 2 nights my ping is has been ok is the nights when everyone was having DNS issues, it makes sence, less traffic so my ping wasnt 700 but 20

....

Heres a interesting link http://www.siliconrepublic.com/news/article/12126/comms/dangerous-storm-wreaks-havoc-across-eircoms-network

However my problems have been present for the past 3 months.

The extremly strange thing is when i ping netherland IPs there in the mid 30s ( all day / any time ) however everywhere else is 400 +

Its obviously a problem of overloaded servers/routers, people keep mentioning portloaise? Also when my boards.ie ping is fine my .de (germany) pings are fine even tho they take 2 totally different routes

Very confusing stuff

Cabaal · 28-01-2009 8:38pm

nuxxx wrote: »

Stephen Cabaal i take it your on BT? Stephen your on a higher than 3Meg connection?

Nope we're both with UTV Internet
I'm on a 3MB connection I believe he's on 7MB

My connection is managing 250ms pings average now

Lucutus · 28-01-2009 9:12pm

Tracing route to www.boards.ie [89.234.66.107]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  voyager.home
  2   388 ms   399 ms   412 ms  bas503.cwt.esat.net [193.95.136.239]
  3   405 ms   370 ms   369 ms  vlan501.rt502.cwt.esat.net [193.95.137.125]
  4   417 ms   425 ms   421 ms  vlan54.sw002.cwt.esat.net [193.95.130.161]
  5   384 ms   365 ms   389 ms  ge1.br001.cwt.esat.net [193.95.129.20]
  6   418 ms   409 ms   399 ms  to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
  7   427 ms   418 ms   402 ms  www.boards.ie [89.234.66.107]

Now to try bouncing the connection a few times...

Lucutus · 28-01-2009 9:23pm

Tracing route to www.boards.ie [89.234.66.107]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  voyager.home 
  2    69 ms   117 ms    38 ms  bas002.bmt.esat.net [193.95.142.243]
  3    38 ms    36 ms    34 ms  vlan101.rt001.bmt.esat.net [193.95.141.1]
  4    38 ms    38 ms    37 ms  ge0-0.core001.bmt.esat.net [193.95.140.1]
  5    43 ms    38 ms    38 ms  pos3-0.core001.cwt.esat.net [193.95.131.41]
  6    35 ms    34 ms    35 ms  ge1.br001.cwt.esat.net [193.95.129.20]
  7    38 ms    39 ms    38 ms  to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
  8    31 ms    39 ms    33 ms  www.boards.ie [89.234.66.107]

There we go...

fran))) · 28-01-2009 9:48pm

Tracing route to boards.ie [89.234.66.107]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 25 ms 24 ms 24 ms b-ras1.pgs.portlaoise.eircom.net [159.134.155.8]
3 31 ms 28 ms 29 ms 86.43.242.58
4 375 ms 382 ms 415 ms 86.43.244.153
5 381 ms 393 ms 498 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
6 428 ms 417 ms 405 ms ip-89-234-66-107.dedi.digiweb.ie [89.234.66.107]

Trace complete.

Rotten.

Please Ring Eircom If...

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