Please Ring Eircom If...

Stephen · 29-01-2009 12:23am

Cabaal wrote: »

Nope we're both with UTV Internet
I'm on a 3MB connection I believe he's on 7MB

My connection is managing 250ms pings average now

Nope, I'm on 3Mb too. I was on 7 meg but my line won't go any faster than 3Mb anyway, so I got them to downgrade me. Didn't reduce my ping any at the time though.

Hank Scorpio · 29-01-2009 12:52am

hi stephen

you should ring them and tell them to put you back on low interleaving datapath instead of high interleaving on your 3mb line, though i would 100% settle for the pings your getting at the moment considering mine

Cabaal · 29-01-2009 10:08am

nuxxx wrote: »

hi stephen

you should ring them and tell them to put you back on low interleaving datapath instead of high interleaving on your 3mb line, though i would 100% settle for the pings your getting at the moment considering mine

Might try the same tbh

AlekSmart · 29-01-2009 12:12pm

Friend has just signed up to Eircom`s 7Mb package and is reporting V E R Y pedestrian performance.
Its an 045 40xxxxx number so prob Naas exchange ?

Customer service waffling on about firewall issues etc but her daughters laptop fares no better.

I know it`s a new package deal,so could the marketing be just a wee bit ahead of the engineering in this case ??

Hank Scorpio · 29-01-2009 12:20pm

Ringing them complaints department this morning. There advertising 3MB as a gamers package which it surely is not!

fran))) · 29-01-2009 1:14pm

Good luck with that nuxx - let us know how you get on.

I'm just off the phone with our good friends Eircom Broadband technical support. I asked if they had any status update on the exchange upgrade in Portlaoise.
The guy put me on hold for a good while while he spoke to a manager.
When he came back he apologised that he had no information except that "work is ongoing".
Said he couldn't give a timeline as to when they expect to have the congestion problems sorted.
I told him that I was gettin tired of waiting indefinately while they try fix the problems and asked him if there was anything they could do or could he offer me any advice - ie. would changing back to the 3mb line help at all etc etc. but he just said he was very sorry but to maybe "call back in a month".
It's gettin ridiculous.

Eircom have advertised these services and customers are paying for them.
It is now apparent that they were in no way prepared to deal with actually providing the services advertised in the first place. And this is the mess we have now. Load of BS.

foggy_lad · 29-01-2009 2:35pm

everyone with a problem that is not being sorted out should ring them up or write to them at the same time asking to cancel as the service is not as described! this might get then moving on a solution?

fran))) · 29-01-2009 3:01pm

Not a bad idea foggy lad.
Their line at the moment is that they are doing everything the can to get problems sorted. Which is great and all but again,
if they didn't have the capabilities to provide the services then it was unfair of Eircom to advertise them.
Get yer pens and paper out.

CRAIG07 · 29-01-2009 6:42pm

fran))) wrote: »

Not a bad idea foggy lad.
Their line at the moment is that they are doing everything the can to get problems sorted. Which is great and all but again,
if they didn't have the capabilities to provide the services then it was unfair of Eircom to advertise them.
Get yer pens and paper out.

i totally agree with both of you , its just not on and the more we complain to them the quicker they will realize that they are not dealing with fools !!!

fran))) · 29-01-2009 6:52pm

29/01/09 5.50pm

Tracing route to boards.ie [89.234.66.107]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 26 ms 24 ms 25 ms b-ras1.pgs.portlaoise.eircom.net [159.134.155.8]

3 28 ms 28 ms 28 ms 86.43.242.58
4 332 ms 331 ms 336 ms 86.43.244.153
5 298 ms 310 ms 318 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
6 316 ms 311 ms 321 ms ip-89-234-66-107.dedi.digiweb.ie [89.234.66.107]

Trace complete.

Not even 6pm yet and its already in bits.
We need a plan of some kind.

SteeveSmith · 29-01-2009 7:31pm

hey i live in donegal
been having really slow internet for past 4 or 5 months
when i call they blame it on my computers and tell me to call dell even tho it happens on my ps3 and xbox too
ive upgraded to 7mb but i have the same problems
upload speed is always uneffected

Tracing route to home.eircom.net [159.134.198.138]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.254
2 2015 ms 2047 ms 1666 ms b-ras1.rtd.sligo.eircom.net [159.134.155.25]
3 2019 ms 2048 ms 2068 ms pos6-0.coreb.cra.dublin.eircom.net [86.43.243.226]
4 2406 ms 2449ms 2284 ms 159.134.125.46
5 2618 ms 1643 ms 1664 ms 159.134.198.138

Trace complete.

its a joke really trying to play a FPS with ping like that
when its 1am or so it just magically gets better and my ping goes below 50ms

fran))) · 29-01-2009 8:14pm

Man that is just disgraceful. How are they gettin away with this?

challengemaster · 29-01-2009 8:18pm

On BT here (So same lines being used), 7.6mb line, Moate exchange.

Pinging boards.ie [89.234.66.107] with 32 bytes of data:

Reply from 89.234.66.107: bytes=32 time=111ms TTL=57
Reply from 89.234.66.107: bytes=32 time=185ms TTL=57
Reply from 89.234.66.107: bytes=32 time=134ms TTL=57
Reply from 89.234.66.107: bytes=32 time=93ms TTL=57

Ping statistics for 89.234.66.107:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 93ms, Maximum = 185ms, Average = 130ms

It's ~ 130 - 160ms inside Ireland, and stupidly higher outside.

Marlow · 29-01-2009 9:19pm

SteeveSmith wrote: »

Tracing route to home.eircom.net [159.134.198.138]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.254
2 2015 ms 2047 ms 1666 ms b-ras1.rtd.sligo.eircom.net [159.134.155.25]
3 2019 ms 2048 ms 2068 ms pos6-0.coreb.cra.dublin.eircom.net [86.43.243.226]
4 2406 ms 2449ms 2284 ms 159.134.125.46
5 2618 ms 1643 ms 1664 ms 159.134.198.138

Hi Steve,

what you are seeing is contention on the DSLAM or a bad phoneline causing you a bad connection. It's not a problem with not enough transmission bandwidth, what the lads in Portlaoise are seeing.

What package are you on, what are your linestats ?

/M

Stephen · 29-01-2009 9:38pm

Damn. I knew it was too good to last

Back to the usual rubbish pings tonight:

Tracing route to boards.ie [89.234.66.107]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  router.home [192.168.1.1]
  2   455 ms   461 ms   450 ms  194.46.193.66
  3   477 ms   490 ms   488 ms  193.95.145.27
  4   487 ms   486 ms   491 ms  vlan74.sw002.cwt.esat.net [193.95.130.225]
  5   473 ms   453 ms   446 ms  ge1.br001.cwt.esat.net [193.95.129.20]
  6   465 ms   475 ms   474 ms  to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
  7   469 ms   478 ms   495 ms  www.boards.ie [89.234.66.107]

SteeveSmith · 29-01-2009 9:45pm

Marlow wrote: »

Hi Steve,

what you are seeing is contention on the DSLAM or a bad phoneline causing you a bad connection. It's not a problem with not enough transmission bandwidth, what the lads in Portlaoise are seeing.

What package are you on, what are your linestats ?

/M

Line State Up
Modulation DMT
Data Path Interleave
Downstream Upstream
Max Allowed Speed (kbps) 7168 384
SN Margin (dB) 20.00 8.00
Line Attenuation (dB) 20.50 12.00
CRC Errors 3 7

when i called eircom they told me to do a speedtest on www.eircom.net/speedtest and it came up as 96kbps! at 3am-4am when i get home from work the download speed is 5-6mb but during the day its 100-300kbps it just doesnt make much sense

im on the 7.6mb broadband from eircom

just to show the swings in my ping, it can be perfect for a few seconds then just go bad again

anyone have any idea why?

Stephen · 29-01-2009 10:15pm

This is very weird - I'm getting the same symptoms as Lucutus, i.e. reboot my router a few times to get an IP address in a different subnet, and bam! Back to low ping goodness.

fran))) · 30-01-2009 12:01am

Aye tis quite odd. Tried the same thing on my end but no such luck - ping stays over the 400ms mark to boards.ie
Restarting or resetting seemed to make no difference.

Lucutus · 30-01-2009 12:07am

Aye, tonight I was lucky, only had to restart my router 6 times, (20 mins or so), to get onto a proper ping.

Seems to work better if you leave it off for a minute or so and then reconnect.

MagicInternetWorkyWebberNetVoodoo.

fran))) · 30-01-2009 12:22am

I'm sure that 20 minutes isn't fun but at least you can trip over some decent ping eventually.

Not really a great long term solution for you tho.

I'm sure if you ring tech support and tell them your having to restart your router 6 times every night to get a decent ping they'll probably tell you you've uncovered the secret to the mystic knights of etihs dnabdaorb and award you with some free music downloads or something.

thefinalstage · 30-01-2009 1:51am

fran))) wrote: »

I'm sure that 20 minutes isn't fun but at least you can trip over some decent ping eventually.

Not really a great long term solution for you tho.

I'm sure if you ring tech support and tell them your having to restart your router 6 times every night to get a decent ping they'll probably tell you you've uncovered the secret to the mystic knights of etihs dnabdaorb and award you with some free music downloads or something.

That would be awesome!

fran))) · 30-01-2009 2:12pm

There were rumours here that some of the probs might be sorted by the end of this week. Has anyone noticed an improvement? Again this is in relation to the Portlaoise exchange.

Hank Scorpio · 30-01-2009 2:18pm

mines been total boll0x all week , tbh i dont ever see this getting repaired, in the next couple of months anyway. seriously getting angry over this situation now

what about a protest lads?

ill bring the eggs

fran))) · 30-01-2009 2:27pm

nuxxx wrote: »

mines been total boll0x all week , tbh i dont ever see this getting repaired, in the next couple of months anyway. seriously getting angry over this situation now

what about a protest lads?

ill bring the eggs

I fear you are probably right nuxxx. They deserve more than fxxkin' eggs at this stage tho!

Grommet · 30-01-2009 3:05pm

Hi - I was told today that the upgrade went ahead during the night and was successful. You should all be seeing a big improvement from today on. Let me know if not.

Cheers,
G

Grommet · 30-01-2009 3:11pm

SteeveSmith wrote: »

hey i live in donegal
been having really slow internet for past 4 or 5 months
when i call they blame it on my computers and tell me to call dell even tho it happens on my ps3 and xbox too
ive upgraded to 7mb but i have the same problems
upload speed is always uneffected

Tracing route to home.eircom.net [159.134.198.138]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.254
2 2015 ms 2047 ms 1666 ms b-ras1.rtd.sligo.eircom.net [159.134.155.25]
3 2019 ms 2048 ms 2068 ms pos6-0.coreb.cra.dublin.eircom.net [86.43.243.226]
4 2406 ms 2449ms 2284 ms 159.134.125.46
5 2618 ms 1643 ms 1664 ms 159.134.198.138

Trace complete.

its a joke really trying to play a FPS with ping like that
when its 1am or so it just magically gets better and my ping goes below 50ms

Steve - just saw your post. Can you let me know what exchange you are on so I can check what is going on.

Grommet · 30-01-2009 3:20pm

challengemaster wrote: »

On BT here (So same lines being used), 7.6mb line, Moate exchange.

Pinging boards.ie [89.234.66.107] with 32 bytes of data:

Reply from 89.234.66.107: bytes=32 time=111ms TTL=57
Reply from 89.234.66.107: bytes=32 time=185ms TTL=57
Reply from 89.234.66.107: bytes=32 time=134ms TTL=57
Reply from 89.234.66.107: bytes=32 time=93ms TTL=57

Ping statistics for 89.234.66.107:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 93ms, Maximum = 185ms, Average = 130ms

It's ~ 130 - 160ms inside Ireland, and stupidly higher outside.

CM - if you do a tracert instead of a ping it will show where the latency is occurring. I can then check it for you.

Grommet · 30-01-2009 3:26pm

zugvogel wrote: »

Tracing route to boards.ie [89.234.66.107]
over a maximum of 30 hops:

1 46 ms 99 ms 99 ms ...
2 36 ms 38 ms 37 ms b-ras1.pgs.portlaoise.eircom.net [159.134.155.8]
3 451 ms 450 ms 423 ms 86.43.242.62
4 445 ms 452 ms 420 ms 86.43.244.153
5 426 ms 440 ms 444 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
6 440 ms 429 ms 427 ms ip-89-234-66-107.dedi.digiweb.ie [89.234.66.107]
Trace complete.
C:\Windows\system32>

Last night I thought they were setting about fixing it.
I think they have two problems at the moment.

1. Overloaded links (e.g out of Portlaoise for example)

2. DNS problems (which I believe are still not sorted yet)

I presume last nights f*ckups were due to them trying to sort the DNS issues.

Where's Grommet gone?

Hi Zug - I'm here - but not on line every day.
Yep - the issues the other night were definitely DNS related. Nothing to do with congestion etc.
As mentioned above - the Portlaoise BRAS link has been upgraded so should be better tonight.

Grommet · 30-01-2009 3:30pm

nuxxx wrote: »

Heres mine, im 4 miles outside kilkenny city

C:\Documents and Settings\Liam>tracert www.boards.ie

Tracing route to www.boards.ie [89.234.66.107]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 16 ms 13 ms 26 ms b-ras1.wtd.waterford.eircom.net [159.134.155.9]

3 175 ms 176 ms 175 ms 86.43.242.70
4 173 ms 172 ms 169 ms 86.43.244.153
5 193 ms 188 ms 182 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
6 195 ms 191 ms 186 ms ip-89-234-66-107.dedi.digiweb.ie [89.234.66.107]

Trace complete.

C:\Documents and Settings\HP_Administrator>

Stephen Cabaal i take it your on BT? Stephen your on a higher than 3Meg connection?

With apologies for all the different posts - answering various different reports above.

Nuxx - from your tracert I can see that you are off the BRAS in Waterford
( b-ras1.wtd.waterford.eircom.net ). You'll be happy to hear that the connection from that server was upgraded this morning as well. So fingers crossed, you should be seeing big improvements from this evening.

I'll log in on Monday again to see what everyone is reporting. Keep the trace routes coming - as they help me to know what questions to ask to my eircom buddies.

fran))) · 30-01-2009 3:32pm

Nice one Grommett - thanks for the update.
Fingers crossed!

Please Ring Eircom If...

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