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Power City, a positive customer service story

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  • 13-01-2009 2:27pm
    #1
    delly
    Moderators, Home & Garden Moderators, Recreation & Hobbies Moderators Posts: 7,685 Mod ✭✭✭✭


    I thought I'd make a change from most threads here to tell my positive story with regards Power City.

    Last week I bought a condenser clothes dryer which was delivered the next day for €270 + €25 delivery. I was initially going for a dryer with just a timer, but was given details in shop that a sensor dryer is much better as it stops when the cloths are dry. Aside from the sensor however, it also has the timer if I need it.

    Anyhow within a couple of days I found that the sensor was stopping before the cloths were actually dry, which on its own would be a problem, but then I found that the timer option only dried cloths at a low temperature with no option for the high temperature. So I effectively had two problems, one being a fault, the other being a function which was described not being present.

    So I got onto Power City's customer support who made a few call and got some more details. The net result is that they will pick the dryer up and provide me with an alternative choice I made for €315, with this dryer actually being listed as €350 inshop. They are also not reapplying a delivery charge which I thought they might.

    So all in all, i'm a happy camper.


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    #2
    [Deleted User]
    Posts: 14,344 ✭✭✭✭ [Deleted User]


    Considering buying a TV off these guys, so I'm happy to hear that story. I was unsure of their returns policy on faulty goods, etc. but it seems that if you are sensible you'll get somewhere.

    Nice post :)


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    #3
    rubadub
    Registered Users Posts: 32,381 ✭✭✭✭rubadub


    We need more of these threads, recommendations as well as "unrecommendations".

    I also had a good experience with powercity. Had a TV break within warranty (I think a flat mate poured beer down it so may not have been covered!). Left in and rang 1-2days later. Fixed and then I asked what was wrong, they called out the service guy, he said it was an internal fuse.

    I have fixed a few things in my day so wanted to know in case it went again.

    Never had trouble with them. My only gripe is their sometimes "false offers", e.g. big signs telling you lightbulbs etc are discounted when they can be got cheaper elsewhere. You just have to be aware of pricing, people see cheap TVs so presume everything is cheap.


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    #4
    gerrycollins
    Registered Users Posts: 1,799 ✭✭✭gerrycollins


    i bought own brand and branded white goods in power city over 4 years ago and after much abuse they are still working fine


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