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IBB Dish Reset Charge?!?

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  • 14-01-2009 3:28pm
    #1
    Vic Vinegar
    Closed Accounts Posts: 6,241 ✭✭✭


    Hi, a mate is on Irish Broadband, breeze package. He's having trouble connecting to the net now cos he reset the router and can't log in now, i told him to ring them and ask for the log in info and they said they'd send someone out to sort the problem but it would cost €100 as the dish outside has been reset somehow. Are they having a laugh or what? nobody has touched the dish outside so charging that to reset it seems a bit ridiculous. I was under the impression he'd just need the login info for the router to set it up again. Am i wrong? i don't use IBB so i'm not sure....


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    #2
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,235 CMod ✭✭✭✭Spear


    Bombleswizzum wrote: »
    Hi, a mate is on Irish Broadband, breeze package. He's having trouble connecting to the net now cos he reset the router and can't log in now, i told him to ring them and ask for the log in info and they said they'd send someone out to sort the problem but it would cost €100 as the dish outside has been reset somehow. Are they having a laugh or what? nobody has touched the dish outside so charging that to reset it seems a bit ridiculous. I was under the impression he'd just need the login info for the router to set it up again. Am i wrong? i don't use IBB so i'm not sure....


    Is he's reset the router, it's probably lost the static IP that he needs to connect.


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    #3
    Freewheeling Ed
    Closed Accounts Posts: 81 ✭✭Freewheeling Ed


    if he reset the "black box", that comes with "alverion" units, this disconnects the unit from the network, and the only way to reset it, is with the correct software, which means physcially connecting a laptop to the unit, and re programming it. Definate call out.


    If he has reset a wifi router or similar he should be able to do it himself.

    Sometimes customers and tech staff get mixed up about what was reset.

    Best make sure was was reset


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    #4
    Vic Vinegar
    Closed Accounts Posts: 6,241 ✭✭✭Vic Vinegar


    Freewheeling Ed wrote: »
    if he reset the "black box", that comes with "alverion" units, this disconnects the unit from the network, and the only way to reset it, is with the correct software, which means physcially connecting a laptop to the unit, and re programming it. Definate call out.


    If he has reset a wifi router or similar he should be able to do it himself.

    Sometimes customers and tech staff get mixed up about what was reset.

    Best make sure was was reset

    Yeah, he reset the router. I'll double check but i'm 99% certain that's the case.


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