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Cancelled hotel booking

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  • 14-01-2009 10:43pm
    #1
    mirwillbeback
    Registered Users Posts: 2,007 ✭✭✭


    Hi,

    Just looking for info, not a major gripe!

    Booked a stay in the Westbury on a " Advance Purchase " which states no cancellations / amendments. Unfortunately due to illness I cannot travel. Rang the Westbury to cancel and was told no charge will be taken ( though my fear is that when they look at the terms of the booking they will realise there should be ).

    If it is the case, can I claim from my credit card company using the Doctor's cert as proof as to why I cancelled?

    Thanks,

    Paul


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    #2
    Bluetonic
    Registered Users Posts: 7,588 ✭✭✭Bluetonic


    mirwillbeback wrote: »
    If it is the case, can I claim from my credit card company using the Doctor's cert as proof as to why I cancelled?
    Have you travel insurance on your CC?


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    #3
    Tails142
    Registered Users Posts: 2,117 ✭✭✭Tails142


    Did you get a better rate by going for the 'advanced purchase' where it speficially states when booking that there is no refund?

    I thought that was the whole point of them.


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    #4
    Davy
    Registered Users Posts: 19,340 CMod ✭✭✭✭Davy


    Advanced prices like these are generally no refund, but it some case they will allow a refund or a partial refund depending on the amount of time from the staying date.

    If you have a decent amount of time, and the added bonus of a Medical cert i think you will be fine.


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    #5
    Thoie
    Registered Users Posts: 6,344 ✭✭✭Thoie


    The hotel is perfectly within its rights to take the fee from the card.

    As already mentioned, unless your card comes with travel insurance, you can't claim it back from your CC company. Well, technically you can start a chargeback, but then the hotel will just send a copy of your original booking with the terms and conditions to the bank, the bank will sit on it for a million years, and then the chargeback will fail.

    Many hotels are just nice and won't charge you, particularly if they think they can let out the room again. Some will say something like "we won't charge you IF we let out the room".

    At the end of the day, without travel insurance, having a doctor's cert isn't much good, as neither the hotel nor the card company really care about why you're cancelling.

    Edit: That sounded harsher than I meant - I meant "don't care" as in "it doesn't matter to them".


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