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Quinn Direct...sneaky sneaky?

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  • 16-01-2009 11:36am
    #1
    Savman
    Closed Accounts Posts: 8,323 ✭✭✭


    Just notice they've changed to 1890 number whereas they were always 1850 callsave, anyone else notice this? And they seem to have implemented a three-tier system, with bizarrely enough, the most expensive calls restricted to existing customers.

    Quotations 1800 89 1890 free
    Customer Care 1890 89 1890 expensive
    Claims 1850 858 530 callsave
    1890 wrote:
    Unlike 1850, callers will pay the local rate for the duration of the call, for example a 5 minute call to you will cost your customer 25.35c.

    So if you're a new customer, it's free for you. But if you are an existing customer and want to contact them, 1890 all the way. Well at least for claims they've kept it somewhere in the middle :rolleyes:


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    #2
    Cookie_Monster
    Registered Users Posts: 24,511 ✭✭✭✭Cookie_Monster


    Savman wrote: »
    Customer Care 1890 89 1890 expensive

    I'm surprised they even have a number for this:D


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    #3
    green-blood
    Registered Users Posts: 610 ✭✭✭green-blood


    well ya gotta claim back those Anglo shares somehow !!!


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    #4
    Savman
    Closed Accounts Posts: 8,323 ✭✭✭Savman


    Cookie_Monster wrote: »
    I'm surprised they even have a number for this:D
    :D:D

    Ah no they've always been ok with me, having a bit of a stalemate with them now but I've had a good run


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    #5
    Stark
    Registered Users Posts: 20,995 ✭✭✭✭Stark


    Most insurance companies have 1890 numbers for everything including claims and quotations. So they're actually slightly cheaper than the competition in that regard.


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    #6
    Cookie_Monster
    Registered Users Posts: 24,511 ✭✭✭✭Cookie_Monster


    green-blood wrote: »
    well ya gotta claim back those Anglo shares somehow !!!

    By ringing a motor insurer:confused:


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    #7
    Anan1
    Registered Users Posts: 22,815 ✭✭✭✭Anan1


    Just call quotations & ask to be transferred.


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    #8
    Savman
    Closed Accounts Posts: 8,323 ✭✭✭Savman


    Stark wrote: »
    So they're actually slightly cheaper than the competition in that regard.
    How many times have I heard that in reference to QD ;)


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    #9
    Savman
    Closed Accounts Posts: 8,323 ✭✭✭Savman


    Anan1 wrote: »
    Just call quotations & ask to be transferred.
    Emails ftw.


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    #10
    Stark
    Registered Users Posts: 20,995 ✭✭✭✭Stark


    I wouldn't expect satisfaction from any company by e-mail tbh.


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    #11
    Wossack
    Registered Users Posts: 7,016 ✭✭✭Wossack


    Stark wrote: »
    I wouldn't expect satisfaction from any company by e-mail tbh.

    I email my bike insurer and ask them to call me :P


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    #12
    niceirishfella
    Closed Accounts Posts: 5,538 ✭✭✭niceirishfella


    1890 -blah, blah , blah...............big deal..........at least the 1890 number takes you to Fermanagh, Cavan, Kells or Dublin or with the medical insurace, Cork.......not Mumbai, India.......unlike others in the insurance game.
    Quinn is a massive employer here and in this day and age, we should be appreciative of that or any other business that stays here, invests here and employs here.


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    #13
    Savman
    Closed Accounts Posts: 8,323 ✭✭✭Savman


    niceirishfella wrote: »
    Quinn is a massive employer here and in this day and age, we should be appreciative of that or any other business that stays here, invests here and employs here.
    That you, Sean?


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    #14
    Stark
    Registered Users Posts: 20,995 ✭✭✭✭Stark


    To be fair, they do get a lot of stick when other cowboy insurers (*cough* AXA) get off easy.


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    #15
    partyguinness
    Registered Users Posts: 8,203 ✭✭✭partyguinness


    Cookie_Monster wrote: »
    By ringing a motor insurer:confused:


    Cookie Monster- I think that went straight over your little head...how cute..:)


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    #16
    mountainyman
    Closed Accounts Posts: 2,268 ✭✭✭mountainyman


    niceirishfella wrote: »
    1890 -blah, blah , blah...............big deal..........at least the 1890 number takes you to Fermanagh, Cavan, Kells or Dublin or with the medical insurace, Cork.......not Mumbai, India.......unlike others in the insurance game.
    Quinn is a massive employer here and in this day and age, we should be appreciative of that or any other business that stays here, invests here and employs here.

    I don't agree. Contacting your insurer should be free. The problem with Quinn is they aren't an insurer at all merely an issuer of insurance certificates which they seek not to honour.


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    #17
    LoveDucati2
    Closed Accounts Posts: 379 ✭✭LoveDucati2


    If you lived in the UK you could have a multi car policy.

    Strange that we have companies that operate in both countries yet only offer that service in UK.


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    #18
    CJhaughey
    Registered Users Posts: 14,907 ✭✭✭✭CJhaughey


    mountainyman wrote: »
    I don't agree. Contacting your insurer should be free. The problem with Quinn is they aren't an insurer at all merely an issuer of insurance certificates which they seek not to honour.

    I agree, they are not a trustworthy organisation IMO, and have a serious problem with credibility.


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    #19
    Cookie_Monster
    Registered Users Posts: 24,511 ✭✭✭✭Cookie_Monster


    partyguinness wrote: »
    Cookie Monster- I think that went straight over your little head...how cute..:)

    D'oh... Seanie has (had) a shed load of shares in Anglo didn't he.

    You think I've known that working in business and all:)


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    #20
    Cookie_Monster
    Registered Users Posts: 24,511 ✭✭✭✭Cookie_Monster


    CJhaughey wrote: »
    I agree, they are not a trustworthy organisation IMO, and have a serious problem with credibility.

    +1


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    #21
    partyguinness
    Registered Users Posts: 8,203 ✭✭✭partyguinness


    Yeah I think his might have lost close to a billion euro by all accounts plus he had to resign from the board due to undeclared loans from his company.

    ps. I spent €1,000.00 on Anglo shares last year at the €12 mark..oh well..


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    #22
    niceirishfella
    Closed Accounts Posts: 5,538 ✭✭✭niceirishfella


    mountainyman wrote: »
    I don't agree. Contacting your insurer should be free. The problem with Quinn is they aren't an insurer at all merely an issuer of insurance certificates which they seek not to honour.

    you dont agree with what? Quinn employing thouands here or the fact that you have to pay for a phonecall to them, like every other service provider here.
    Question - does FBD, AXA, allianx have free call no's?
    And what insurance co does'nt seek not to honour policys - I've yet to find one - they're all the same in that regard.


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