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Do Bank of Ireland read emails?

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  • 28-01-2009 3:45pm
    #1
    onemorechance
    Registered Users Posts: 3,078 ✭✭✭


    I am wondering if anyone else has had an email contact with Bank of Ireland? I have twice emailed Bank of Ireland over the past few weeks and have not received any reply. It is not a matter of any urgency, but surely any company could answer an email inquiry within a week? Especially when the email address is presented on the website for this very reason.


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    #2
    Hennybug
    Registered Users Posts: 492 ✭✭Hennybug


    I tried and got no response, had to revert to half an hour on hold to get an answer :rolleyes:


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    #3
    dotsman
    Registered Users Posts: 3,636 ✭✭✭dotsman


    Have never emailed BOI, but I have found that banks, in general (ie, not just Ireland), don't give much consideration to email and mainly give priority to telephone/snail mail. Not quite sure why! I think it's probably to do with email being unsecure (if referring to account numbers etc).


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    #4
    Show_me_Safety
    Closed Accounts Posts: 280 ✭✭Show_me_Safety


    we have a full time employee reading, actioning and replying to the emails customers send to us.

    EBS has pretty good respond time to email and good email support imho.


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    #5
    stepbar
    Closed Accounts Posts: 6,123 ✭✭✭stepbar


    Can you send the email to me and I'll try to put you in the right direction.


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    #6
    homer911
    Registered Users Posts: 5,119 ✭✭✭homer911


    NIB use secure email within their online banking system and it always gets a reply within 24 hours - you can then get an alert to your regular email account that you have a secure email waiting for you.


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    #7
    Kila
    Registered Users Posts: 436 ✭✭Kila


    I've found BOI customer service to be pretty dismal in the past, so I wouldn't hold my breath waiting for an email response.

    If it's a branch specific issue, you may be better calling that branch and asking to speak to someone (a manager, customer service manager, etc.). If it's not, call their 365 Phone service. They can answer most questions on your account, and general banking with BOI questions.

    Just make sure they give you the right answer!


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    #8
    sorella
    Closed Accounts Posts: 923 ✭✭✭sorella


    We left BOI over issues like this..

    Mind you, we are leaving Ulster Bank now; four months on we still have no PIN number and need online banking.

    We have had five dud "scratch card" letters; and the"cardreader" device cannot operate without it.

    We have spent hours on the phone and nothing gets sorted.

    Trying TSB next :)

    Kila wrote: »
    I've found BOI customer service to be pretty dismal in the past, so I wouldn't hold my breath waiting for an email response.

    If it's a branch specific issue, you may be better calling that branch and asking to speak to someone (a manager, customer service manager, etc.). If it's not, call their 365 Phone service. They can answer most questions on your account, and general banking with BOI questions.

    Just make sure they give you the right answer!


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