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Can you move your UPC broadband sub when you move house?

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  • 29-01-2009 9:01am
    #1
    J-blk
    Registered Users Posts: 3,906 ✭✭✭


    Assuming of course it's available in the new place I'm moving to and you give the full 30 days notice, etc - can you call UPC up and ask them to move your account (broadband/TV) as is, to a new address instead of canceling and having to sign up again?


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    #2
    yawnstretch
    Registered Users Posts: 861 ✭✭✭yawnstretch


    Great question - I've got the same question!


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    #3
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Pretty sure you can.

    In fact, I'm also pretty sure that, if the new house is in a broadband enabled area, you can simply plug your modem in, and it will work straight away. You don't even have to tell NTL, other than that your bill would be going to the wrong house.


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    #4
    matrim
    Registered Users Posts: 7,518 ✭✭✭matrim


    You can definitely move your TV account to a house.

    For broadband, I'm not sure. I hope so as I'm moving house soon too.


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    #5
    matrim
    Registered Users Posts: 7,518 ✭✭✭matrim


    I rang them a few minutes ago to confirm and they said that you could move TV and broadband provided they are available in the new area.


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    #6
    J-blk
    Registered Users Posts: 3,906 ✭✭✭J-blk


    matrim wrote: »
    I rang them a few minutes ago to confirm and they said that you could move TV and broadband provided they are available in the new area.

    Cool thanks - I won't be moving for a couple of months yet, but wanted to know if it's possible, as I really want to hang on to my broadband subscription with them :).


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    #7
    eddhorse
    Registered Users Posts: 5,781 ✭✭✭eddhorse


    I moved just over a year ago and they wouldnt let me!
    Maybe it was too much work for the person on the phone.

    I did have to send a letter to their main offices in Limerick.

    Nonsense at the time.


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    #8
    paulm17781
    Closed Accounts Posts: 4,858 ✭✭✭paulm17781


    If you cancel, you can probably avail of "new customer" deals. :)


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    #9
    J-blk
    Registered Users Posts: 3,906 ✭✭✭J-blk


    paulm17781 wrote: »
    If you cancel, you can probably avail of "new customer" deals. :)

    That's a good point, but I'm thinking that if I transfer an existing account, it would be less downtime than setting up a new one. I could be wrong though...


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