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laptop with vista is connected but.....

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  • 31-01-2009 7:28pm
    #1
    RedXIV
    Registered Users Posts: 8,436 ✭✭✭


    Hi guys,

    Trying to fix a laptop which has no problem connecting to my network, i can ping any website but the actual browser will not work. any ideas whats up? i'm not too familiar with vista so if i can't get it to work i'll probably end stripping it out and putting XP on it if it's not something easy to fix :D

    cheers!
    Red


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    #2
    conorgriff
    Registered Users Posts: 314 ✭✭conorgriff


    RedXIV wrote: »
    Hi guys,

    Trying to fix a laptop which has no problem connecting to my network, i can ping any website but the actual browser will not work. any ideas whats up? i'm not too familiar with vista so if i can't get it to work i'll probably end stripping it out and putting XP on it if it's not something easy to fix :D

    cheers!
    Red

    Check your browser is not set to use a proxy server, what browser are you using?


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    #3
    RedXIV
    Registered Users Posts: 8,436 ✭✭✭RedXIV


    nope, set to connect automatically. am using microsoft internet explorer 6


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    #4
    conorgriff
    Registered Users Posts: 314 ✭✭conorgriff


    RedXIV wrote: »
    nope, set to connect automatically. am using microsoft internet explorer 6

    open a DOS command prompt and type in the following

    route print

    then put the output into a post here


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    #5
    RedXIV
    Registered Users Posts: 8,436 ✭✭✭RedXIV


    Here you go, hope you can see sense :)

    C:\Users\David>route print
    ===========================================================================
    Interface List
    11 ...00 1f 29 b2 db 34 ...... Intel(R) 82562GT 10/100 Network Connection
    10 ...00 21 00 54 75 9f ...... Broadcom 802.11b/g WLAN
    1 ........................... Software Loopback Interface 1
    14 ...00 00 00 00 00 00 00 e0 isatap.home
    13 ...00 00 00 00 00 00 00 e0 isatap.{88646E4C-5679-47F8-A7CF-E1CFB8419A91}
    12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
    ===========================================================================

    IPv4 Route Table
    ===========================================================================
    Active Routes:
    Network Destination Netmask Gateway Interface Metric
    0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.117 25
    127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
    127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
    127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
    192.168.0.0 255.255.255.0 On-link 192.168.0.117 281
    192.168.0.117 255.255.255.255 On-link 192.168.0.117 281
    192.168.0.255 255.255.255.255 On-link 192.168.0.117 281
    224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
    224.0.0.0 240.0.0.0 On-link 192.168.0.117 281
    255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
    255.255.255.255 255.255.255.255 On-link 192.168.0.117 281
    ===========================================================================
    Persistent Routes:
    None

    IPv6 Route Table
    ===========================================================================
    Active Routes:
    If Metric Network Destination Gateway
    12 18 ::/0 On-link
    1 306 ::1/128 On-link
    12 18 2001::/32 On-link
    12 266 2001:0:d5c7:a2d6:20c1:3504:3f57:ff8a/128
    On-link
    10 281 fe80::/64 On-link
    12 266 fe80::/64 On-link
    12 266 fe80::20c1:3504:3f57:ff8a/128
    On-link
    10 281 fe80::f81b:d55b:d976:1df5/128
    On-link
    1 306 ff00::/8 On-link
    12 266 ff00::/8 On-link
    10 281 ff00::/8 On-link
    ===========================================================================
    Persistent Routes:
    None

    C:\Users\David>


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    #6
    conorgriff
    Registered Users Posts: 314 ✭✭conorgriff


    Ok, now put this command into the DOS prompt too and put the output up here

    ipconfig/all


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    #7
    RedXIV
    Registered Users Posts: 8,436 ✭✭✭RedXIV


    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\David>ipconfig all

    Error: unrecognized or incomplete command line.

    USAGE:
    ipconfig [/allcompartments] [/? | /all |
    /renew [adapter] | /release [adapter] |
    /renew6 [adapter] | /release6 [adapter] |
    /flushdns | /displaydns | /registerdns |
    /showclassid adapter |
    /setclassid adapter [classid] ]

    where
    adapter Connection name
    (wildcard characters * and ? allowed, see examples)

    Options:
    /? Display this help message
    /all Display full configuration information.
    /allcompartments Display information for all compartments.
    /release Release the IPv4 address for the specified adapter.
    /release6 Release the IPv6 address for the specified adapter.
    /renew Renew the IPv4 address for the specified adapter.
    /renew6 Renew the IPv6 address for the specified adapter.
    /flushdns Purges the DNS Resolver cache.
    /registerdns Refreshes all DHCP leases and re-registers DNS names
    /displaydns Display the contents of the DNS Resolver Cache.
    /showclassid Displays all the dhcp class IDs allowed for adapter.
    /setclassid Modifies the dhcp class id.

    The default is to display only the IP address, subnet mask and
    default gateway for each adapter bound to TCP/IP.

    For Release and Renew, if no adapter name is specified, then the IP address
    leases for all adapters bound to TCP/IP will be released or renewed.

    For Setclassid, if no ClassId is specified, then the ClassId is removed.

    Examples:
    > ipconfig ... Show information
    > ipconfig /all ... Show detailed information
    > ipconfig /renew ... renew all adapters
    > ipconfig /renew EL* ... renew any connection that has its
    name starting with EL
    > ipconfig /release *Con* ... release all matching connections,
    eg. "Local Area Connection 1" or
    "Local Area Connection 2"
    > ipconfig /allcompartments ... Show information about all
    compartments
    > ipconfig /allcompartments /all ... Show detailed information about all
    compartments

    C:\Users\David>ipconfig /renew

    Windows IP Configuration

    No operation can be performed on Local Area Connection while it has its media di
    sconnected.

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : home
    Link-local IPv6 Address . . . . . : fe80::f81b:d55b:d976:1df5%10
    IPv4 Address. . . . . . . . . . . : 192.168.0.117
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.0.1

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Tunnel adapter Local Area Connection* 13:

    Connection-specific DNS Suffix . :
    IPv6 Address. . . . . . . . . . . : 2001:0:d5c7:a2d6:20c1:3504:3f57:ff8a
    Link-local IPv6 Address . . . . . : fe80::20c1:3504:3f57:ff8a%12
    Default Gateway . . . . . . . . . : ::

    C:\Users\David>ping 10.0.0.1

    Pinging 10.0.0.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 10.0.0.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Users\David>
    C:\Users\David>route print
    ===========================================================================
    Interface List
    11 ...00 1f 29 b2 db 34 ...... Intel(R) 82562GT 10/100 Network Connection
    10 ...00 21 00 54 75 9f ...... Broadcom 802.11b/g WLAN
    1 ........................... Software Loopback Interface 1
    14 ...00 00 00 00 00 00 00 e0 isatap.home
    13 ...00 00 00 00 00 00 00 e0 isatap.{88646E4C-5679-47F8-A7CF-E1CFB8419A91}
    12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
    ===========================================================================

    IPv4 Route Table
    ===========================================================================
    Active Routes:
    Network Destination Netmask Gateway Interface Metric
    0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.117 25
    127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
    127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
    127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
    192.168.0.0 255.255.255.0 On-link 192.168.0.117 281
    192.168.0.117 255.255.255.255 On-link 192.168.0.117 281
    192.168.0.255 255.255.255.255 On-link 192.168.0.117 281
    224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
    224.0.0.0 240.0.0.0 On-link 192.168.0.117 281
    255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
    255.255.255.255 255.255.255.255 On-link 192.168.0.117 281
    ===========================================================================
    Persistent Routes:
    None

    IPv6 Route Table
    ===========================================================================
    Active Routes:
    If Metric Network Destination Gateway
    12 18 ::/0 On-link
    1 306 ::1/128 On-link
    12 18 2001::/32 On-link
    12 266 2001:0:d5c7:a2d6:20c1:3504:3f57:ff8a/128
    On-link
    10 281 fe80::/64 On-link
    12 266 fe80::/64 On-link
    12 266 fe80::20c1:3504:3f57:ff8a/128
    On-link
    10 281 fe80::f81b:d55b:d976:1df5/128
    On-link
    1 306 ff00::/8 On-link
    12 266 ff00::/8 On-link
    10 281 ff00::/8 On-link
    ===========================================================================
    Persistent Routes:
    None

    C:\Users\David>


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    #8
    conorgriff
    Registered Users Posts: 314 ✭✭conorgriff


    OK, can you do the ipconfig/all again, you used a space instead of the slash "/"

    From what you've shown so far it looks ok. You're connected using wifi right?

    You should try a ping to google

    ping www.google.com


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    #9
    RedXIV
    Registered Users Posts: 8,436 ✭✭✭RedXIV


    Sorry, there you go. I've no problem pinging any website. just the explorer itself refuses to work :(

    Anyway, here you go:

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\David>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : David-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) 82562GT 10/100 Network Connectio
    n
    Physical Address. . . . . . . . . : 00-1F-29-B2-DB-34
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN
    Physical Address. . . . . . . . . : 00-21-00-54-75-9F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::f81b:d55b:d976:1df5%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.117(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 31 January 2009 03:10:13
    Lease Expires . . . . . . . . . . : 01 February 2009 18:30:45
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.home
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{88646E4C-5679-47F8-A7CF-E1CFB8419
    A91}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 13:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:d5c7:a2d6:20c1:3504:3f57:ff8a(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::20c1:3504:3f57:ff8a%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled


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    #10
    tman
    Closed Accounts Posts: 16,339 ✭✭✭✭tman


    Any kind of firewall software installed?
    DNS server settings look a little off, are you able to use this connection with other pcs?


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    #11
    RedXIV
    Registered Users Posts: 8,436 ✭✭✭RedXIV


    McAfee is on it but i don't think this is the issue. the network works on three other computers here


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    #12
    conorgriff
    Registered Users Posts: 314 ✭✭conorgriff


    Looks ok to me, I'd reset the program preferences on your firewall so you are prompted for all applications trying to access the internet or else try to check if IE is permitted access. Alternatively download firefox here and see if that works. I'm sure it's your firewall, doesn't make sense for it to be anything else


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    #13
    crawler
    Registered Users Posts: 1,660 ✭✭✭crawler


    Problem is DNS.

    Turn off modem - turn off wireless router. Fully turn both off.

    Power on modem - then power on router.

    Make sure the only connection to the router is your WIFI connection - that should sort it.

    Are you with UPC by any chance?

    You can also try

    ipconfig /release

    then

    ipconfig /renew


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    #14
    conorgriff
    Registered Users Posts: 314 ✭✭conorgriff


    crawler wrote: »
    Problem is DNS.

    Hey, can you explain to me how you know it's DNS?

    His ipconfig stuff looked ok to me. What did I miss?


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    #15
    guil
    Registered Users Posts: 10,495 ✭✭✭✭guil


    the DNS address is the same as his router, i've seen some ipconfig showin the dns like that though


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    #16
    brophis
    Registered Users Posts: 142 ✭✭brophis


    the DNS address is the same as his router, i've seen some ipconfig showin the dns like that though
    This is not a problem and normal for alot of routers. The router will act as a DNS server which will just relay request to the ISP DNS servers unless otherwise configured. Considering the fact that ping works to any website then the dns servers must be resolving the addresses ok.

    To me the problem sounds like firewall as suggested.
    To rule out firewall you should check mcafee's firewall settings. Look for something like programs or exceptions in the firewall settings and look for internet explorer or iexplore.exe.
    You could also download firefox from another computer and copy it to your laptop and install that to rule it out.


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    #17
    RedXIV
    Registered Users Posts: 8,436 ✭✭✭RedXIV


    Hey guys,

    Thanks for all the info guys! ended up completely pissed off with Vista. the laptop had only 1GB of RAM and was taking forever to do anything. took me over an hour to remove McAfee. couldn't even get firefox to launch. When i stripped Vista off and put XP on it, it worked no problem. So I can't nail what the problem was so i'm gonna generalise and say Vista :D

    thanks for all your help though guys, much appreciated!

    Red


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    #18
    conorgriff
    Registered Users Posts: 314 ✭✭conorgriff


    RedXIV wrote: »
    Hey guys,

    Thanks for all the info guys! ended up completely pissed off with Vista. the laptop had only 1GB of RAM and was taking forever to do anything. took me over an hour to remove McAfee. couldn't even get firefox to launch. When i stripped Vista off and put XP on it, it worked no problem. So I can't nail what the problem was so i'm gonna generalise and say Vista :D

    thanks for all your help though guys, much appreciated!

    Red

    Glad ya got it sorted, I'm sure it wasn't vista and was just the firewall but we'll never know i suppose. Best of luck!


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