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Contacting Anti-virus company billing departments

  • 07-02-2009 9:13pm
    #1
    PotBelly
    Closed Accounts Posts: 72 ✭✭


    I hope this is in the right section, but I have a problem with Symantec(Norton) and Mcafee still charging my credit card even though I am not using their services.

    I have a laptop which came with macafee and My wife has a laptop which came with norton. We did renew the subscription of the packages after the 1 month trial but that was this time last year. Since then I have gone through several anti-virus packages and have settled with Eset.

    However as described above they have billed my visa card(Must have been some sort of auto-renewal policy in the small print). For the life of me I cant find any contact details for their billing departments to cancel this and/or get my money back. My visa company have said that their hands are tied. so no help there

    I doubt I am the first person to experience this so any information or contact numbers or even funny relevant stories would be a help.

    Thanks

    PB


Comments

  • #2
    R3al
    Closed Accounts Posts: 303 ✭✭R3al


    If you still have the credentials you can log into your mcafee account and set it not to auto renew, http://uk.mcafee.com/ there are contact details on the website and if you cant remember your password there is a "forgot my password" link


  • #3
    Ireland101
    Closed Accounts Posts: 2 ✭Ireland101


    Successfully cancelled future "Norton Annual Renewal" payments.

    Contact numbers to cancel:

    UK 0207 6165600
    ROI 0044207 6165600

    Your credit card company should be able to provide a contact number if resident elsewhere.


  • #4
    Hal Emmerich
    Closed Accounts Posts: 2,078 ✭✭✭Hal Emmerich


    Ireland101 wrote: »
    Successfully cancelled future "Norton Annual Renewal" payments.

    Contact numbers to cancel:

    UK 0207 6165600
    ROI 0044207 6165600

    Your credit card company should be able to provide a contact number if resident elsewhere.
    How did you come across this thread? It's over 2 years old.


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