Was i hacked?

WolfForager

Right my windowslive id won't let me sign into msn messenger or onto the xbox site (incorrect password), however i can still play online. This account has my credit card details so i'm bloody well freaked out. Also as soon as 5 minutes ago another of my windowslive ids wouldn't accept my password. Have i been screwed over or is this happening to other people?

And my security question won't work either.

koneko

You've definitely got the password right? Sounds quite odd, if someone stole and recovered your tag you wouldn't be able to use it.
Not having any issues logging on myself. I'd give MS a call to check what's going on, or reset your password?

opr

Are you using Eircom ?

Its been well documented the problems they have had recently. I think something which alot of people are experiencing is with messenger. I had the same problem as you recently and was able to get into the web based client change my password but still was unable to access MSN with the chat client program.

I know of at least two other people who have had the same problem using Eircom in the last week.

Opr

WolfForager

koneko wrote: »

You've definitely got the password right? Sounds quite odd, if someone stole and recovered your tag you wouldn't be able to use it.
Not having any issues logging on myself. I'd give MS a call to check what's going on, or reset your password?

My tag is fine and i can't reset my password because it won't accept my security question.

opr wrote: »

Are you using Eircom ?

Its been well documented the problems they have had recently. I think something which alot of people are experiencing is with messenger. I had the same problem as you recently and was able to get into the web based client change my password but still was unable to access MSN with the chat client program.

I know of at least two other people who have had the same problem using Eircom in the last week.

Opr

I'm using "Wicklow Broadband", tis a private company. Can you give me a link to the web based client so i can try that? Thanks.

opr

WolfForager wrote: »

I'm using "Wicklow Broadband", tis a private company. Can you give me a link to the web based client so i can try that? Thanks.

http://webmessenger.msn.com/

Opr

WolfForager

opr wrote: »

http://webmessenger.msn.com/

Opr

Nope that didn't work either.

WolfForager

If i was hacked, they haven't recovered my gamertag, does that mean they don't have access to my credit card details?

grizzly

WolfForager wrote: »

If i was hacked, they haven't recovered my gamertag, does that mean they don't have access to my credit card details?

Ring your card company ask them to deny all transactions for the next couple of days. That will give you enough time to sort out things with Microsoft.

WolfForager

grizzly wrote: »

Ring your card company ask them to deny all transactions for the next couple of days. That will give you enough time to sort out things with Microsoft.

But how exactly do i sort things out with microsoft? When i try to use their support features they ask me to log in.

neacy69

try giving xbox360 support a call maybe they can help:

Assistance by phone:

1 800 509 186

or +353 12420758 from a mobile phone

WolfForager

neacy69 wrote: »

try giving xbox360 support a call maybe they can help:

Assistance by phone:

1 800 509 186

or +353 12420758 from a mobile phone

Cheers, i'll give em a call now.

WolfForager

Righto i rang them and my account has been locked pending contact from windows live support.

Thanks guys

Macker14717

yeah