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Ryanair flight, any rights?

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  • 15-02-2009 3:49pm
    #1
    Bufflefrog
    Registered Users Posts: 22 ✭


    Hi everyone

    Just received a call from my sister who is very upset at the aiport. She missed her flight to Edinburgh yesterday so paid 75 euro to have her flight transfered to a flight today at 10.45. She arrived at the airport early, checked in, and waited at her gate that was printed on itinerary. She heard passanger names being called to go to another gate, but didn't her her own, and after a while, the boarding gate turned to "London"
    She asked the guy at the gate what was going on, and he said to her that the flight gate had changed, and that they had called passangers who had not changed to the other gate. She asked them if they had called her name, and they had not. He apologised and said she would have to talk to the girls at the check-in desk.
    The women at the checkin desk were overly apologetic, but said there was nothing they could do and that she would have to just book another ticket, something that she cannot do as she doesn't have the money.

    I'm absolutely fuming.... So does anyone know if she has any rights here? It seems that they had not transferred her passanger details to the new flight.
    Failed to load the poll.


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