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Ever Worked In A Call Centre? Tell Your Funny Stories Here!
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16-02-2009 10:00pm#1
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The equal hatred I developed for every single customer to call me. Here's a newsflash: The customer isn't always right, in fact he's quite a ****ing wrong,deluded and arrogant little bastard most of the time. You haven't seen the full extent of retardation among the public until you've worked in a call centre, believe me.
Funny story though. I worked for a mobile operator once and some dickhead called me, screaming pure uncalled for abuse down the phone for about 3 minutes non stop. Once he calmed down, I offered to call around to his house (which was close by) and politely informed him that he could repeat the whole thing he had just said to my fist. Cue paniced calls to the supervisor and getting fired later that day. Felt damn good though
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Been there and done that, best time of my life as it was Gateway Tech support and i got to play games all day and sometimes went a day without even getting a call. I was on the server/corporate market so it was pretty quiet and i dealt with IT admins mostly.
Anyway we had some characters like some ass of an ex Army General from the UK who had our number and should not have. He demanded to be called General whatever his name was. We had great fun calling him Mister whatever his name was before transferring him.
Oh one guy who worked with me was a big guy, ex boxer. He dared another guy to him him as hard as he could in the stomach (big stomach). Anyway the other guy took a few steps back and ran at him and the big guy bowled over in pain
We had another guy who did Freddie Mercury impressions and would jump up on the desk and pretend to sing. He got the facial expressions perfect!
We had a paperweight laptop i had some fun with. At first glance it looks real. I offered £50 (before €) to the ex boxer if he could take out the motherboard. Told him it was a new model. He spent an hour before he gave up.
I took the same paperweight when the manager was walking by and dropped it in front of her making sure she would see it. She was shocked and i just laughed at her, she had a sense of humor so i knew i would get away with it.
The one thing about the job was, everyone who was there will usually say that if Gateway ever came back that they would try get a job there again, even if they made less money as it was such a laugh.0 -
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Been there and done that, best time of my life as it was Gateway Tech support and i got to play games all day and sometimes went a day without even getting a call. I was on the server/corporate market so it was pretty quiet and i dealt with IT admins mostly.
Anyway we had some characters like some ass of an ex Army General from the UK who had our number and should not have. He demanded to be called General whatever his name was. We had great fun calling him Mister whatever his name was before transferring him.
Oh one guy who worked with me was a big guy, ex boxer. He dared another guy to him him as hard as he could in the stomach (big stomach). Anyway the other guy took a few steps back and ran at him and the big guy bowled over in pain
We had another guy who did Freddie Mercury impressions and would jump up on the desk and pretend to sing. He got the facial expressions perfect!
We had a paperweight laptop i had some fun with. At first glance it looks real. I offered £50 (before €) to the ex boxer if he could take out the motherboard. Told him it was a new model. He spent an hour before he gave up.
I took the same paperweight when the manager was walking by and dropped it in front of her making sure she would see it. She was shocked and i just laughed at her, she had a sense of humor so i knew i would get away with it.
The one thing about the job was, everyone who was there will usually say that if Gateway ever came back that they would try get a job there again, even if they made less money as it was such a laugh.
Very true. Whatever can be said about the actual work in a call centre, the laugh and comraderie between the people working in it is very hard to match elsewhere.0 -
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Once while working in customer care in Eircom i got a call from an old man looking for a number of a local garage, i explained we weren't directory enquires and told him to ring 11811 (eleven-eight-eleven)
Half an hour later i got another call from the same man giving out that i'd given him a wrong number - he'd no number eleven on his phone
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Oh again in Gateway, a friend of mine got a call from someone unable to access a website... not exactly our problem as it was just one website. Anyway he humoured him for a moment and asked what website? It was www.dickcity.com
Pretty sure it was a different website back then than what is there now.0 -
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The equal hatred I developed for every single customer to call me. Here's a newsflash: The customer isn't always right, in fact he's quite a ****ing wrong,deluded and arrogant little bastard most of the time. You haven't seen the full extent of retardation among the public until you've worked in a call centre, believe me.
Funny story though. I worked for a mobile operator once and some dickhead called me, screaming pure uncalled for abuse down the phone for about 3 minutes non stop. Once he calmed down, I offered to call around to his house (which was close by) and politely informed him that he could repeat the whole thing he had just said to my fist. Cue paniced calls to the supervisor and getting fired later that day. Felt damn good though
Look no futher than www.notalwaysright.com0 -
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Administrators, Business & Finance Moderators, Society & Culture Moderators Posts: 16,915 Admin ✭✭✭✭✭
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While backpacking I worked for an Australian bank telemarketing accidental death insurance (yeah it was the best job ever :rolleyes:). Some of the customers were nice, but then lots were total assholes. There was an Irish guy working on my team, let's call him Aidan, and he was just cracked, I don't think I saw him in sober the entire time I worked there.
So one day he'd obviously called someone who was having a serious off day, cos this customer was just ripping him out of it on the phone. It was quiet in the office, so he put it on speaker for the rest of us to hear this loon screaming about how he'd fought on the beaches in Gallipoli so he'd have the freedom not to get calls from telemarketers
Anyhoo, he started demanding that Aidan give him a number to phone back. None of us knew what the number for the office was, as it was an outbound call centre, but worry not, Aidan picks up a copy of British Balls (backpacker magazine for those who don't know), and scans through to the escort adverts in the back. Called out one of the numbers for a 'massage parlour' to the customer, and then gave him a backup number (to a gay escort agency) to call in case he couldn't get through on that one.
We were all in convulsions with laughter, definitely the funniest thing that happened while I was there. Unfortunately for Aidan, he only lasted another two hours in the office before he got the sack.0 -
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Once while working in customer care in Eircom i got a call from an old man looking for a number of a local garage, i explained we weren't directory enquires and told him to ring 11811 (eleven-eight-eleven)
No such thing.
There is a number at eircom that you can ring and have some halfwit give you a load of completely useless bull**** about how it will take 6-8 weeks to get your broadband installed though.
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Oh I have soo many but some are very gruesome indeed. I used to action all death claims for an insurance company because the girls were too girlie to deal with death. 7 year olds dying of heartattacks, cancer etc. Very nasty.
Anyway. Had this woman call up the Insurance company telling me they caught the big fish, weighed it and now want to claim the prize. I said she must have the wrong number because this is an Insurance company and we dont give prizes for catching big fish. at this stage all the people around me started staring at me because its not the normal conversation you expect to hear your colleague having. She told me I was wrong and trying to con her out of the prize for the fish. I asked her to call back the number she was given. She started shouting at her husband to get fishermans weekly or some **** from the coffee table and called back MY direct line number from the magazine. That was an odd couple of weeks for me. BTW, some people caught really big fish.
I had a woman call to claim she wanted a refund on her credit card insurance because the item she bought was damaged. It was a debs dress for her daughter. I asked had it been worn, she said no so we asked her to post us the dress. When we got the dress it smelled of smoke and had a grass stain on the back of it. I called her and asked about what stain she reffered to. She said it was the grass stain. I said I would post back the item and possibly she should ask her daughter where the stain came from. We never heard from her again.
Some woman was trying to claim insurance for her husbands death and long story short had to post us hers husbands medical records which included the original birth certificates of her dead twins whom died at 3 weeks old. Everything was in order, we paid her claim and posted back her medical records to her GP. Oh no wait, bozo in the post room lost her medical records. We were sued for losing the only pieces of paper that proved the existence of her dead twins for the short existence on this world. Bloody post room monkeys :mad:
This is not funny but will never leave my memory. I had a heated discussion with a claimant telling him I would not pay for his sicnkess claim because he was claiming depression and his policy does not cover stress, depression or any phsyconeurotic condition. Two weeks later I was handed a death claim. He hanged himself. The coroners report said "Im sorry, ask Mr XX XXX in the insurance company." My fcking name !!!!0 -
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