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Problem with NTL BB last night in D1

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  • 24-02-2009 8:44am
    #1
    leonliang
    Closed Accounts Posts: 109 ✭✭


    I have lost my NTL BB connection last night in D1 area and just wondering if anyone else experiencing the same?:(


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    #2
    J-blk
    Registered Users Posts: 3,906 ✭✭✭J-blk


    Yes, mine is shot to hell from about 7 last night and still has not come back - I'm near Capel street.... Sync light keeps flashing and never syncs up... It was flaky all day yesterday, dropping on and off all day but went completely later in the day. Waiting for 9 o'clock to go through the fun of calling them up :mad:.


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    #3
    leonliang
    Closed Accounts Posts: 109 ✭✭leonliang


    Yeah, same problem here and Im based in Capel st myself. Need to get onto UPC CSD today!:mad:


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    #4
    cdb
    Closed Accounts Posts: 882 ✭✭✭cdb


    Problem with UPC braodband in Dublin 16 last night also.

    General surfing was very unresponsive, when running Speedtest.net the download speeds are ok but there is a delay of up to a half a minute for the upload. Will be on to their support today.


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    #5
    J-blk
    Registered Users Posts: 3,906 ✭✭✭J-blk


    cdb wrote: »
    General surfing was very unresponsive, when running Speedtest.net the download speeds are ok but there is a delay of up to a half a minute for the upload. Will be on to their support today.

    At least yours is working to some extent :). Mine (and the OP's I assume) has now been completely down for over 14 hours... I can accept some downtime on occasion, but this is ridiculous...


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    #6
    J-blk
    Registered Users Posts: 3,906 ✭✭✭J-blk


    Great... the usual UPC tech support bulls**t: "oh you need to call us when you're home so you can reboot the modem, etc"... I told them I've already rebooted the damn modem a number of times, but no, you have to be actually there while you're on the phone with them to reboot it again. F***ing w***ers :mad:...


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    #7
    Shzm
    Registered Users Posts: 947 ✭✭✭Shzm


    Mine was down from Saturday night to midday Monday.. d15 :/


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    #8
    J-blk
    Registered Users Posts: 3,906 ✭✭✭J-blk


    Well apparently they "know about it and are working on it"... Smithfield area is affected according to what they said - 21 hours and counting already though, grrr....

    On the other hand, I'm shocked that I got through to "normal" support (not the premium number) straight away just now - no holding in the queue, nothing. That has never happened to me before :).


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    #9
    J-blk
    Registered Users Posts: 3,906 ✭✭✭J-blk


    And... we're back, after 23 hours of downtime... Hope you're fully sorted too Leonliang. Fair play to UPC customer service for once, I got through real quick this afternoon and when the guy said it should be up "shortly", it wasn't a blatant lie (or it was a lucky guess :)). Hopefully it'll be problem free for a good while now...


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