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Your opinions on Gamesnash
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25-02-2009 10:04pm#1
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Difficult to know where to start but let's start with your original comment. "Worst shops in the world" - throwing up a set of prices does not go anywhere near justifying that comment. We have always been 100% open on our pricing versus the rest of the bigger online retailers you are comparing us with and we don't compete with them on prices. We compete with them on service. You have already said you don't give a damn about our customer service level and that's your personal opinion. The fact though that you don't care about customer service levels does not make us one of the worst stores in the world. Stop and think for a minute about the many many online scam sites / the sites that have no intention of shipping goods, the sites that steal your credit card details, the sites that sell fake and counterfeit goods. A dearer price level than the sites you have compared us to is nowhere near this.
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Rather than wasting time typing this out I quote directly from our websiteGamesnash was launched in October 2007 and we have grown steadily ever since. We were and still are gamers ourselves. We saw a gap in the Irish gaming market for an Irish owned and operated business.
What we saw was that there was a huge difference between the prices of high street stores and the larger internet retailers. Gamers had a choice, either to pay the higher price in a shop and have the game there and then or to pay a much lower price on the internet but wait up to two weeks for delivery. Gamesnash has positioned itself as an online retailer shipping from Ireland so that we offer a cheaper price than the bricks and mortar stores but our customers can expect a much shorter delivery time. This can be as short as one working day. More importantly with pre orders in particular because we ship from Ireland BEFORE release day our customers are likely to receive their pre ordered games on the morning of release – no midnight queues and a healthy saving too.
We were originally dismissed by the Irish gaming industry as having no chance to survive but we are still here and still growing! We have grown our reputation as an excellent customer service provider whilst introducing Europe’s first online trade in facility where gamers can trade in their games like they would in a bricks and mortar store. We allow gamers to trade in their games and get credit to use against online prices making us number one for overall trade in value !
We are regularly asked why we do not drop our prices to match some of the larger sites. The truth is that in a lot of cases we can’t match their prices ( we do get very close though! ) as the majority of these sites have based themselves in the Channel Islands from where they sell their goods without VAT. All our prices include where relevant VAT at 21.5%. It is possible that customers ordering goods from these retailers will have to pay customs charges etc. If you were to add the 21.5% vat rate onto the prices you see on our competitors sites you will find we are actually cheaper than them !
We are also asked why do you not base yourself in Jersey etc and provide VAT free prices yourselves. The simple answer to this is that we are quite proud to be Irish, we are proud to be based in and shipping from Ireland and the majority of our business is based on offering the best and fastest service to Irish customers. If we were based in Jersey etc we would have no choice but to offer the same standard service and delivery times as our competitors. Being based in and shipping from Ireland means that we can offer the best service and delivery times possible to our Irish customers.
So let's be very clear here - the above is our business model. It's what we offer our customers. We are 100% open about our pricing. That is taken directly off our own site. In most cases we actually receive less for the game we are selling than your beloved play.com / thehut etc because our price has 21.5% vat added onto it.
I'm not here to debate our prices but I will explain your quote above in a further post. I am here to defend your charge of us being one of the worst stores in the world. 0 -
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Gamesnash.ie wrote: »Difficult to know where to start but let's start with your original comment. "Worst shops in the world" - throwing up a set of prices does not go anywhere near justifying that comment. We have always been 100% open on our pricing versus the rest of the bigger online retailers you are comparing us with and we don't compete with them on prices. We compete with them on service. You have already said you don't give a damn about our customer service level and that's your personal opinion. The fact though that you don't care about customer service levels does not make us one of the worst stores in the world. Stop and think for a minute about the many many online scam sites / the sites that have no intention of shipping goods, the sites that steal your credit card details, the sites that sell fake and counterfeit goods. A dearer price level than the sites you have compared us to is nowhere near this.
Bending my words.Then stop posting, youre hijacking the thread! I dont care about their Customer service. I wanna get cheap games and so do the people reading the thread so dont post unless you have a bargain alert!
Also just found these bargains for the 360
Battlefield; BC €17.93 and €1.25 posting
http://www.thehut.com/hut/9966398.product
Mirrors edge €21.43 + €1.25 posting
http://www.thehut.com/hut/9992056.product
By "their Customer service" I was talking about your customer service after Cian was talking about how great your Cust. Service is.
Now youre talking about scam sites, pathetic. Come on, seriously!!! IMO and many others Gamesnash is a scam site compared to Play.com and thehut.com because of your prices. Which you still havent explained why theyre so high.0 -
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Gamesnash.ie wrote: »Then you should have said " one of the worst sites in the world " for bargains.
In a thread call Game Bargains, I didnt think Id have to.0 -
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O hai Gamesnash It's Cow Moolester
I can honestly say Gamesnash is one of the best online retailers I've dealt with. And reading earlier posts in from them in this thread, I would say I'm glad to support an Irish business.
The way I see it, Gamesnash isn't here to directly compete with Play.com or any other big online game retailer ot brick and mortar stores. They are sort of in between. They are cheaper than brick and mortar stores here, but more expensive than Play.com or other big sites BUT it offers more convenience because you know your order will be faster than a UK or EU retailer.
I'll give you an example, I'm a member of a gaming site based in Ireland where Gamesnash has provided superb customer support to us and listened to our suggestions. Nearly all of us had GTA IV pre-ordered from Gamesnash. On the morning it was released, an issue arose with An Post that they couldn't deliver the games on the morning. So Gamesnash took it upon themselves to hand deliver the pre-orders to all of us. Needless to say, I had GTA IV before I left for school at 8:30
It's not very often that you get a local company that actually cares about it's customers and offers prices below that of the multi-national game stores we have here...I'm glad to support them 0 -
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Purple Gorilla wrote: »O hai Gamesnash It's Cow Moolester
I can honestly say Gamesnash is one of the best online retailers I've dealt with. And reading earlier posts in from them in this thread, I would say I'm glad to support an Irish business.
The way I see it, Gamesnash isn't here to directly compete with Play.com or any other big online game retailer ot brick and mortar stores. They are sort of in between. They are cheaper than brick and mortar stores here, but more expensive than Play.com or other big sites BUT it offers more convenience because you know your order will be faster than a UK or EU retailer.
I'll give you an example, I'm a member of a gaming site based in Ireland where Gamesnash has provided superb customer support to us and listened to our suggestions. Nearly all of us had GTA IV pre-ordered from Gamesnash. On the morning it was released, an issue arose with An Post that they couldn't deliver the games on the morning. So Gamesnash took it upon themselves to hand deliver the pre-orders to all of us. Needless to say, I had GTA IV before I left for school at 8:30
It's not very often that you get a local company that actually cares about it's customers and offers prices below that of the multi-national game stores we have here...I'm glad to support them
Howdy Cow ! Long time no see - really must swing by your place tomorrow. To be fair we did not hand deliver all over Ireland 
just to one particular area of Dublin that we had been tipped off there may have been an issue with. GTA4 was our first big test in terms of how we would be received by the Irish gaming community so we weren't taking any chances at all ! 0 -
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cian1500ww wrote: »I don't understand why anyone would say they're the worst retailer, just look at the above posts, that are one of the best in the world and THE best in Ireland IMO.
Mine too but I'm biased
Seriously we're very very proud of our reputation and service level - that's why we're so willing to get on here and defend ourselves when criticised. ( Of course if we've made a balls of something and the criticism is deserved we will be just as quick to get on and say sorry too ! )0 -
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There can be more to a bargain than raw price alone. Quality and value for money have to be taken into account too. There are online retailers out there that sell games very cheap and can leave you waiting a week, or several weeks in some cases. There are bricks-and-mortar retailers that sell much more expensively but you can walk out with the game there and then. And then there's gamesnash who sell games generally cheaper than bricks and mortar, and often only a euro or two more than the cheaper online shops, and generally get it to you the next day.
I'll always remember the GTA4 launch, when there was going to be a problem with one postal area (local strike I think?), so someone from gamesnash hopped in the van and drove around delivering. I wasn't one of the people affected, but I certainly took note, that kind of dedication to service is very hard to put a value on. Try getting play.com to do that
EDIT: Holy Sh1t, Purple Cow must be in my head :eek:0 -
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