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IT Support Contract

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  • 26-02-2009 11:17am
    #1
    pablo21
    Registered Users Posts: 728 ✭✭✭


    Not sure if this is the right spot, but would anyone have an example of an IT support/maintenance contract? Any info would be greatly helpful.
    Many thanks!


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    #2
    FusionNet
    Closed Accounts Posts: 695 ✭✭✭FusionNet


    These are pretty gaurded documents. They take a long time to write and are specific to each site. Im not sure will anyone volunteer one to you easily!!!


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    #3
    pablo21
    Registered Users Posts: 728 ✭✭✭pablo21


    Ah I'm not looking for anything specific, just a general document I can edit add my own stuff too.


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    #4
    unnameduser
    Registered Users Posts: 1,081 ✭✭✭unnameduser


    when i was putting together my first maintenance contract i searched high and low to no avail looking for a template. It meant sitting down and creating it from scratch, It is well worth the effort as it ensures that you are tailoring the contract for the specific customer.

    Some pointers:

    State whether hardware replacements / parts are covered.
    What exactly will you maintain - network, computers, printers (eek!)
    How long and often with maintenance occur
    What are you insured for
    do you offer remote / phone assitance - whats hrs.
    What are the exact charges.
    Can other IT companies work on the network - (obv not)

    There is lots lots more to consider as well. Hope this helps.


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    #5
    DublinWriter
    Registered Users Posts: 9,557 ✭✭✭DublinWriter


    pablo21 wrote: »
    Not sure if this is the right spot, but would anyone have an example of an IT support/maintenance contract? Any info would be greatly helpful.
    Many thanks!
    google 'sample sla agreement'


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