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Changing Bill Pay Price Plan

  • 04-03-2009 7:52pm
    #1
    Irishdudedave
    Closed Accounts Posts: 273 ✭✭


    I am currently on Three's Relax 150 plan (Signed a 12 month contract in September)... Is it possible for me to change to the lower Relax 90 plan? or do I have stay on the 150 plan for the 12 months?
    Sorry for asking such a basic question but I really cant bring myself to ask customer care.


Comments

  • #2
    Sam Vimes
    Registered Users, Registered Users 2 Posts: 21,611 ✭✭✭✭Sam Vimes


    Lol :D

    I wouldn't ask them either and people have posted on this forum before after being given the wrong answer. You can drop once you've had the contract 6 months but only one tariff at a time, ie you can't go straight from the top one to the bottom one

    I did it myself two years ago and I didn't have to extend my contract or anything like that but you should make sure the policy hasn't changed since then. And when I say make sure I mean get it in writing or some way that they can't come back a few months later and deny it


  • #3
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    Ye 6 months is correct unfortunately


  • #4
    drunkmonkey
    Registered Users, Registered Users 2 Posts: 28,251 ✭✭✭✭drunkmonkey


    Irishdudedave wrote: »
    Sorry for asking such a basic question but I really cant bring myself to ask customer care.

    There not that bad, don't believe everything you read on the internet, you should be able to change your contract now as your about 6mts into it, 2 change your tarrif your going to have to call them anyway...pick up the phone, they don't bite...


  • #5
    Cable
    Closed Accounts Posts: 326 ✭✭Cable


    You can drop to the lowest taffiff just for the record, not that taht matters to you cause the next one down is the lowest anyway. And the only time your contact term is changed is if you upgrade. Making changes to your account makes no difference to your contract lenght.


  • #6
    Sam Vimes
    Registered Users, Registered Users 2 Posts: 21,611 ✭✭✭✭Sam Vimes


    Cable wrote: »
    You can drop to the lowest taffiff just for the record, not that taht matters to you cause the next one down is the lowest anyway.

    They wouldn't let me but then that doesn't necessarily mean there's a policy preventing you from doing it


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  • #7
    Sam Vimes
    Registered Users, Registered Users 2 Posts: 21,611 ✭✭✭✭Sam Vimes


    drunkmonkey wrote: »
    There not that bad, don't believe everything you read on the internet.

    The way he put it it sounds to me like he's talking from personal experience and not what he's heard about them. Are you OP?


  • #8
    Cable
    Closed Accounts Posts: 326 ✭✭Cable


    By the sounds of it Sam Vimes you were conned. Or at least they were trying to stop you making a big drop by "suggesting" very strongly that you move to the next plan first.


  • #9
    Sam Vimes
    Registered Users, Registered Users 2 Posts: 21,611 ✭✭✭✭Sam Vimes


    Cable wrote: »
    By the sounds of it Sam Vimes you were conned. Or at least they were trying to stop you making a big drop by "suggesting" very strongly that you move to the next plan first.

    They didn't suggest it, I was told that it had to be done that way. I wouldn't say they deliberately lied to me, they just don't have a clue what they're doing


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