Eircom what muppets ?

Kazu

My broadband went down on tuesday 3th march no dsl light

restarted modem and reset modem still no dsl light


rang eircom broadband was told eircom engineer will call out and will have it fixed in three working days


eircom engineer rang and said we did not have broadband account with eircom

i then rang eircom thursday 5th and confirmed we have broadband with them and was told it will be monday the 9th before anything is done

so i rang today and i was told by a broadband customer service agent i could not get broadband anymore because iam to far from the exchange i started laughing at him

i was using eircom bb for 2 months 1mb and downloading at 130kbs

i then asked to speak to a supervisor who then told me i would have to cancel my account and they could not supply broadband to me


i hung up i wanted to remain civil (what idiots)

i rang broadband support again and told to reset modem and dsl light came back put my connection speed was only 130kbs connection and download 17kbs

bb support agent told be he will but the speed back to 1mb and it will take half an hour

later on the speed came back and i was happy

then hour later the slow speed came back

rang eircom bb support again and was told someone changed the speed again back to 130kps connection and 17kbs download

he then but the 1mb speed back and now it works

my opinion broadband support have a very mixed bunch of individuals

and the only way is keep ringing them until the problem is sorted and it seems its the luck of the draw who you get

SickBoy

That's nuts!

Mr. Frost

Idiots! Most people in support roles haven't a clue, in my experience.

vibe666

might be worth posting your line stats from your modem and let someone here (i.e. someone who knows what they're talking about) take a look and see how it looks.

Magzr

Sounds like your phone line is gone a bit wonky. Water or someting maybe or local interference.

Either way, you could be in a spot of bother cuse as long as you can make phone calls, eircom wont want to touch your line.
It woudl not pay them to spend the time and effort in replacing copper etc just to squeeze a few more pound out of a BB subscription.

Kazu

its working know :D

runswithascript

Kazu wrote: »

My broadband went down on tuesday 3th march no dsl light

restarted modem and reset modem still no dsl light


rang eircom broadband was told eircom engineer will call out and will have it fixed in three working days


eircom engineer rang and said we did not have broadband account with eircom

i then rang eircom thursday 5th and confirmed we have broadband with them and was told it will be monday the 9th before anything is done

so i rang today and i was told by a broadband customer service agent i could not get broadband anymore because iam to far from the exchange i started laughing at him

i was using eircom bb for 2 months 1mb and downloading at 130kbs

i then asked to speak to a supervisor who then told me i would have to cancel my account and they could not supply broadband to me


i hung up i wanted to remain civil (what idiots)

i rang broadband support again and told to reset modem and dsl light came back put my connection speed was only 130kbs connection and download 17kbs

bb support agent told be he will but the speed back to 1mb and it will take half an hour

later on the speed came back and i was happy

then hour later the slow speed came back

rang eircom bb support again and was told someone changed the speed again back to 130kps connection and 17kbs download

he then but the 1mb speed back and now it works

my opinion broadband support have a very mixed bunch of individuals

and the only way is keep ringing them until the problem is sorted and it seems its the luck of the draw who you get

What happened here is the initial agent seems to only have completed some of the troubleshooting for no sync (flashing or off DSL light). The last step before escalating the case to an engineer is to lower the speed to 160kbps, powercycle the modem and see if the customer can sync up that way, if not the agent is supposed to raise the speed back up to what it was previously but a lot of the time this is forgotten.

vibe666

Kazu wrote: »

its working know :D

it could be anything. back in the good old days of dialup, i heard of a story of a guy who's connection used to go to crap seemingly randomly.

the tech support guys long given up on him when he eventually contacted them some time later after several lengthy troubleshooting sessions on the phone with him to say that it had been traced to a farm next to his house.

he'd noticed that his internet always went pear shaped when there were cows in the field next to his house and realised that when the cows were there the farmer was turning on the electric fence to keep them in.

turned out that the fence was earthed right next to where the phone line ran and was killing the connection.

it's kind of a pointless story, but i just wanted to point out that there really could be anything going on with it and if it does happen again it's good to have something to compare it to if things go wrong.

SirLemonhead

They had to call out a total of 9 times to fix our broadband. Anytime there was any sort of wind, the broadband sync would constantly drop.

I knew it was the cable between the house and the pole outside. They insisted it was faulty wiring on the inside of the house. We eventually relented and spent a lot of money getting the internal wiring in the house redone.

It didn't fix the problem. Eircom came out for trip #9, said "sure we'll change the cable between the house and the pole BUT IT WONT HELP"

they did that, perfect broadband since :pac:

Kazu

vibe666

it could be anything. back in the good old days of dialup,

there where no good days with dialup :D

dub45

Can you post your stats as requested earlier?

Kazu

DSL Statistics

DSL Statistics

Line State Up
Modulation DMT
Data Path Interleave


Downstream Upstream
Max Allowed Speed (kbps) 992 128
SN Margin (dB) 7.50 12.00
Line Attenuation (dB) 63.50 31.50
CRC Errors 22151 57

/////////////////////////////////////////////////////////


ATM Statistics

ATM Statistics

VPI / VCI 8/35
Protocol PPP over Ethernet LLC/SNAP

In Octets 4016394
In Errors 0
In Unicast Packets 7704
In Non Unicast Packets 0
In Discard Packets 0

Out Octets 987935
Out Errors 0
Out Unicast Packets 7200
Out Non Unicast Packets 0
Out Discard Packets 0

In = Downstream
Out = Upstream

PPPoE
Session Status: Up
Server MAC Address: 00-90-1a-9f-fc-01
Session ID: 4147
//////////////////////////////////////////////////


IP Statistics

IP Statistics

General
IP WAN Address: 86.40.122.130
IP Gateway: 159.134.155.12
Primary DNS: 213.94.190.194
Primary DNS Name: dns1.cwm.dublin.eircom.net
Secondary DNS: 213.94.190.236
Secondary DNS Name: dns2.cra.dublin.eircom.net

IP interfaces
Address Netmask Name
192.168.1.254 255.255.255.0 Ethernet 100BT
86.40.122.130 0.0.0.0 WAN vcc1

Network Routing Table
Destination Netmask Gateway Interface
0.0.0.0 0.0.0.0 159.134.155.12 WAN vcc1
192.168.1.0 255.255.255.0 192.168.1.254 Ethernet 100BT

Host Routing Table
Destination Netmask Gateway Interface
127.0.0.1 255.255.255.255 127.0.0.1 Loopback
159.134.155.12 255.255.255.255 159.134.155.12 WAN vcc1
192.168.1.254 255.255.255.255 192.168.1.254 Ethernet 100BT
192.168.1.255 255.255.255.255 255.255.255.255 Ethernet 100BT

Spear

Kazu wrote: »

DSL Statistics

DSL Statistics

Line State Up
Modulation DMT
Data Path Interleave


Downstream Upstream
Max Allowed Speed (kbps) 992 128
SN Margin (dB) 7.50 12.00
Line Attenuation (dB) 63.50 31.50
CRC Errors 22151 57

That line is terrible. You have an attenuation of 63.5 dB out of a max of 63.5 dB. There's also noise, and a low SNR margin. I'm surprised the line passed the tests and they provided a connection.

Kazu

iam able to play codwaw witha a ping of 90ms

and download files at 110kp


the line cant be that bad

iam 4.5km from my exchange

The-Game

Lmao

Original post is just bizzare!!