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Magnet Broadband on an iPhone

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  • 20-03-2009 8:30pm
    #1
    musicinmouth
    Registered Users Posts: 111 ✭✭


    Hi,

    I have broadband by Magnet. It works fine for my wired computer and a wireless MacBook. When I try to connect to wifi using my iPhone, however, it always reverts to Edge, as opposed to wifi. It looks like it connects properly, but as soon as I try to open a page in Safari, it just reverts to Edge.

    I have tried turning off and on the router... and restoring my iPhone settings... and renewing the dhcp license thingie on my iPhone settings... I have tried it with 2 other iPhones and get the same results. My iPhone works fine with my wireless broadband at work.

    Someone told me that I should change the MAC settings on my router, but I don't seem to be able to do that. I read that Magnet disallow customers from accessing that.

    I contacted Magnet but they said they can't provide iPhone support for some reason...

    Has anyone used an iPhone with Magnet broadband? Or has anyone any advice for what I can try next?

    Thanks a million!


Comments

  • Options
    #2
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    musicinmouth wrote: »
    Hi,

    I have broadband by Magnet. It works fine for my wired computer and a wireless MacBook. When I try to connect to wifi using my iPhone, however, it always reverts to Edge, as opposed to wifi. It looks like it connects properly, but as soon as I try to open a page in Safari, it just reverts to Edge.

    I have tried turning off and on the router... and restoring my iPhone settings... and renewing the dhcp license thingie on my iPhone settings... I have tried it with 2 other iPhones and get the same results. My iPhone works fine with my wireless broadband at work.

    Someone told me that I should change the MAC settings on my router, but I don't seem to be able to do that. I read that Magnet disallow customers from accessing that.

    I contacted Magnet but they said they can't provide iPhone support for some reason...

    Has anyone used an iPhone with Magnet broadband? Or has anyone any advice for what I can try next?

    Thanks a million!

    I have Magnet BB and it works fine on my iphone. Are you in a new fibre development or are you an LLU (eircom exchange) customer?

    The guys in support wouldnt be able to help you because they dont know anything about the iphone, they say they cant support it because its not our equipment and if they were to risk it they could be responsible for damage.


  • Options
    #3
    cpu-dude
    Closed Accounts Posts: 1,089 ✭✭✭cpu-dude


    Rorser wrote: »
    I have Magnet BB and it works fine on my iphone. Are you in a new fibre development or are you an LLU (eircom exchange) customer?
    That would have nothing to do with it. Are you 100% sure you are using the correct WEP/WPA key on the iPhone? Do you get an IP address when you are connected (if so, what it is)?


  • Options
    #4
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    cpu-dude wrote: »
    That would have nothing to do with it. Are you 100% sure you are using the correct WEP/WPA key on the iPhone? Do you get an IP address when you are connected (if so, what it is)?

    It would, there are two different routers involved, but go ahead, you seem to be on the right track.


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    #5
    cpu-dude
    Closed Accounts Posts: 1,089 ✭✭✭cpu-dude


    Rorser wrote: »
    It would, there are two different routers involved, but go ahead, you seem to be on the right track.
    You can connect wirelessly to the router at anytime - regardless if it's connected to the phoneline. He's talking about loosing connection as soon as he tries to connect wirelessly, that's why I'm trying to confirm that he's using the right credentials.


  • Options
    #6
    Magnet: Rory
    Company Representative Posts: 2,107 ✭✭✭Magnet: Rory


    cpu-dude wrote: »
    You can connect wirelessly to the router at anytime - regardless if it's connected to the phoneline. He's talking about loosing connection as soon as he tries to connect wirelessly, that's why I'm trying to confirm that he's using the right credentials.

    Ok, this is not a battle of know how. I wanted to know what wireless he was on to get a grip on his problem, I wanted to ensure that there is no problems festering any one specific wireless.

    musicinmouth...has the problem been resolved?


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