Metro Limerick Issue - Packet Loss.

Jumpy

I thought I might start a new thread with a correct title on this problem.

This issue appears to be affecting a significant amount of people who are further than average from the Woodcock base.

Currently I am experiencing between 15-30% packet loss for the past few weeks.
I have logged several calls to Digiweb on this issue, and they admit that it is a known issue due to an update that was done to the base stations. Apparently this affects people on the borderline max distance.
I have been told that there is NO ETA to resolve this problem.

It completely wipes out any online gaming as while you can get a decent ping from a server on a list, once you are in-game it lags or drops out constantly.

Can anyone else with the same issue please post what support has told you here?

Countdown till disconnect notice - 7 days.

Jumpy

Other thread -

http://www.boards.ie/vbulletin/showthread.php?t=2055516207

Jumpy

Aaand a switch to Sec 3 sorts it. 29SNR -2 Power.

I think... Lets wait till peak times. 11mb/1mb tests on the button and 0% loss - I havent had that for 2 weeks.

I hope 3 isnt overloaded any more. *crosses fingers*

watty

Mine was wrong & gone this morning... Back perfect now.

C:\Watty>ping www.heanet.ie -t

Pinging samhain.heanet.ie [193.1.219.57] with 32 bytes of data:

Reply from 193.1.219.57: bytes=32 time=19ms TTL=58
Reply from 193.1.219.57: bytes=32 time=18ms TTL=58
Reply from 193.1.219.57: bytes=32 time=17ms TTL=58
Reply from 193.1.219.57: bytes=32 time=21ms TTL=58
Reply from 193.1.219.57: bytes=32 time=23ms TTL=58
Reply from 193.1.219.57: bytes=32 time=21ms TTL=58
Reply from 193.1.219.57: bytes=32 time=21ms TTL=58
Reply from 193.1.219.57: bytes=32 time=20ms TTL=58
Reply from 193.1.219.57: bytes=32 time=19ms TTL=58
Reply from 193.1.219.57: bytes=32 time=18ms TTL=58
Reply from 193.1.219.57: bytes=32 time=29ms TTL=58
Reply from 193.1.219.57: bytes=32 time=26ms TTL=58
Reply from 193.1.219.57: bytes=32 time=26ms TTL=58
Reply from 193.1.219.57: bytes=32 time=25ms TTL=58
Reply from 193.1.219.57: bytes=32 time=24ms TTL=58
Reply from 193.1.219.57: bytes=32 time=23ms TTL=58
Reply from 193.1.219.57: bytes=32 time=21ms TTL=58
Reply from 193.1.219.57: bytes=32 time=22ms TTL=58
Reply from 193.1.219.57: bytes=32 time=24ms TTL=58
Reply from 193.1.219.57: bytes=32 time=22ms TTL=58
Reply from 193.1.219.57: bytes=32 time=18ms TTL=58
Reply from 193.1.219.57: bytes=32 time=17ms TTL=58

Ping statistics for 193.1.219.57:
    Packets: Sent = 22, Received = 22, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 17ms, Maximum = 29ms, Average = 21ms

Obviously using the Galway server doubles the ping as it has to go to Dublin's juicy fibre and back out to Galway, so more like 400km than 100km and a number of gateways/routers. The Speedtest server in Dublin is easily maxed out.

Jumpy

It wasnt fine until I was switched, I was getting about 10% this morning. Engy was out at 10am and got it sorted.

Jumpy

Its weird that you get 69 ping from the Galway Speedtest as well. Its between 19-30 for me.

9400

Hi Jumpy,
I'm in the same boat as you, How did you get them to send an engineer out?

Does the engineer need access to your house of the box on the ariel?

Are there any steps that you can do yourself to improve connection?

Thanks,
Liam

Jumpy

I had called support several times before they sent someone out. My signal wasnt really borderline, but I guess it was bad enough with the new changes they have made to mess up the connection.
I was ready to disconnect and I think they could tell.

watty

There is nothing you can do yourself except make sure no new bushes/tree growth is blocking path to mast

Giz1007

Jumpy,

Did the engineer resolve the problem?

I think that I might have the same issue in Galway.
I cannot seem to get the tech support to admit they have made changes in the basestation.

I can get 800+ kb/s ~ 8mb down on a torrent, but cannot surf the web as the packet loss are at 30 -50%

Giz1007

Giz1007 wrote: »

Jumpy,

Did the engineer resolve the problem?

I think that I might have the same issue in Galway.
I cannot seem to get the tech support to admit they have made changes in the basestation.

I can get 800+ kb/s ~ 8mb down on a torrent, but cannot surf the web as the packet loss are at 30 -50%

Sorted, Twas the splitter.