speedtest results great - reality terrible

quad_red

We've a BT 3 meg line in Dublin 2. Quality of the service has been very poor in patches. Reasonable at other times. Been away for a week and now there appears to be something else wrong.

Web pages are taking an absolute age to load up ie. google.com is taking twenty plus seconds.

Yet, according to Speedtest our download and upload speeds are faster than I've ever seen it.



Any idea what's going on? Any advice welcome. I'd sort of got used to the heavy contention and slow download speed. But this is ridiculous. How can it be getting slower and tests showing it getting faster?

Cheers

PogMoThoin

Your ping is pretty dire, how were your ping times before? Can You run a treacet to www.boards.ie in command prompt and post the results

quad_red

Hi pogmothoin.

Not sure what a treacet is?

I pinged www.boards.ie from the command prompt.

Pinging www.boards.ie [89.234.66.107] with 32 bytes of data
Reply from 89.234.66.107: bytes=32 time=20ms TTL=57
Reply from 89.234.66.107: bytes=32 time=20ms TTL=57
Reply from 89.234.66.107: bytes=32 time=19ms TTL=57
Reply from 89.234.66.107: bytes=32 time=18ms TTL=57

Ping statistics for 89.234.66.107:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 20ms, Average = 19ms

PogMoThoin

Sorry, typo, its tracert, instead of ping use tracert

tracert www.boards.ie

Although Your 18-20ms pings to boards seem normal now, run pings and tracert when you feel slowdowns. Could also be a Bt dns issue, You could change to opendns to see if it resolves addresses quicker. Also post your line stats by logging into your router.

quad_red

Hey pog,

results from that:

Tracing route to www.boards.ie [89.234.66.107]
over a maximum of 30 hops:

1 2 ms <1 ms 1 ms 192.168.1.1
2 21 ms 18 ms 21 ms bas507.cwt.esat.net [193.95.136.244]
3 20 ms 20 ms 17 ms vlan508.rt508.cwt.esat.net [193.203.159.126]
4 22 ms 18 ms 19 ms vlan57.rt001.cwt.esat.net [193.95.132.25]
5 18 ms 12 ms 16 ms ge0.br001.cwt.esat.net [193.95.129.4]
6 21 ms 20 ms 18 ms to-inex-dub-deg-gw.digiweb.ie [193.242.111.20]
7 20 ms 20 ms 22 ms ip-89-234-66-107.dedi.digiweb.ie [89.234.66.107]


Trace complete.

quad_red

Another speedtest


How do I find the line settings? Am logged into the router now and can't see them (Netgear rangemax)

Changed to open dns there (had open dns before but forgot to change it back after changing setup). Pings are still crap though

quad_red

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN 100M/Full 7095 9588 0 2379 10358 00:16:43

PogMoThoin

I've no idea of the layout of a Netgear router to get your stats, someone with one might help

Your pings and tracerts from commandline look fine. Speedtest ping times are way off at times, this must be one of those times.