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Returning a faulty stroller

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  • 07-04-2009 12:45am
    #1
    hairyprincess
    Registered Users Posts: 2,296 ✭✭✭


    I bought a Graco Mosaic travel system last year, it ripped from the outset but I never bothered to bring it back. But I have to be careful all the time so as not to rip it anymore. The rip is at the back when I fold it down. Just wondering what comeback I would have if I was to look for a refund at this stage. Its about 11 months since I bought it and I don't have the receipt although i think I paid with my laser card


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    #2
    wmpdd3
    Registered Users Posts: 9,624 ✭✭✭wmpdd3


    Very little, I would def go in with a copy of the laser transaction.

    A very generous shop may replace the piece of fabric if that is possible.

    A this stage it would be difficult to see if the rip was due to customer damage or is the rip was due to force on a weak point.

    It comes down to what would you be happy with?

    In all honesty, do you think you are entitled to a refund?


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    #3
    artielange
    Closed Accounts Posts: 307 ✭✭artielange


    MIght be better contacting Manufacturer, wife had some luck after a year , damage was from poor contruction and not wear and tear. Posted it out no problem. Good luck


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