Problems receiving texts on O2, maybe phone fault?

RubyXI

I haven't been able to receive messages since yesterday afternoon. But i can receive them now that i've put my sim into a different fone. Is my fone just fecked? I can make and take fone calls and send txts. Just can't receive them. Anyone know why that might be?

Random

Hi OP, I've switched your post into a thread of it's own. You'll probably get a better response here

Can you receive them in this second phone?

RubyXI

Yes i can receive them in other phones. It's just that phone. Whatever sim card i put into it, it can't receive texts. It just seems strange because it can receive phone calls and it can connect to the internet. Any help would be great

krudler

Could be the phone, have you put a different o2 sim into your own phone? if its not working that way its def the handset

RubyXI

krudler wrote: »

Could be the phone, have you put a different o2 sim into your own phone? if its not working that way its def the handset

Ya i have put a different sim in and it didnt work. Must be the phone but it's only a year old and it's only receiving texts that doesnt work. Strange but i guess it must be the handset

mk6705

phi3 wrote: »

Ya i have put a different sim in and it didnt work. Must be the phone but it's only a year old and it's only receiving texts that doesnt work. Strange but i guess it must be the handset

The message inbox isn't full, is it?

RubyXI

Adro947 wrote: »

The message inbox isn't full, is it?

No tried that

Bob Z

did you try someone elses simcartd in your phone?

RubyXI

Bob Z wrote: »

did you try someone elses simcartd in your phone?

ya, same problem

Davy

phi3 wrote: »

ya, same problem

Points to the phone then. Delete the messages in it to make sure its not the inbox. Is it past the 12 month time frame since you bought it?

RubyXI

Davy wrote: »

Points to the phone then. Delete the messages in it to make sure its not the inbox. Is it past the 12 month time frame since you bought it?

I'd say just about past 12 months. I think it was the start of april i got it.

Doctor DooM

My memory is a bit cloudy but is the message centre no attached to the phone or the sim card lads?

Bob Z

if you go into settings is there a way of setting the phone back to when you first got it? eg restore factory settings? This might put the phone lock back on though so make sur eyou have the code

Sam Vimes

SDooM wrote: »

My memory is a bit cloudy but is the message centre no attached to the phone or the sim card lads?

Sim card

But that's only related to sending messages, not receiving. The only thing the OP can do now is a factory reset, upgrade the firmware and then drop it in for repair if that doesn't work

RubyXI

Thanks guys. I gess i'll use my old phone for a while n hope for a new phone for my birthday in july!

Sam Vimes

phi3 wrote: »

Thanks guys. I gess i'll use my old phone for a while n hope for a new phone for my birthday in july!

Or you could do a factory reset or upgrade the firmware?