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McAfee, issues and cannot log onto website

  • 17-04-2009 12:16am
    #1
    gottaluvlabs
    Closed Accounts Posts: 133 ✭✭


    Hi

    I keep getting an error:
    An error occurred while updating. Please reinstall these programs:
    3-User McAfee Total Protection


    When I try to log onto the McAfee website it keeps coming up page cannot be displayed etc...

    Is it a virus do you think that has hit my system?
    I dont have a cd to reinstall mcafee as purchased online, hence cant get onto the website to reinstall.

    Any suggestions greatly appreciated.


Comments

  • #2
    Frank11
    Registered Users, Registered Users 2 Posts: 251 ✭✭Frank11


    I have the same issue!!
    gottaluvlabs wrote: »
    Hi

    I keep getting an error:
    An error occurred while updating. Please reinstall these programs:
    3-User McAfee Total Protection


    When I try to log onto the McAfee website it keeps coming up page cannot be displayed etc...

    Is it a virus do you think that has hit my system?
    I dont have a cd to reinstall mcafee as purchased online, hence cant get onto the website to reinstall.

    Any suggestions greatly appreciated.


  • #3
    stoneyisland
    Closed Accounts Posts: 1 ✭stoneyisland


    Hi

    I have the same problem

    I called McAfee and the refused to send me a CD

    They want me to pay 40 - 50 pounds sterling for a virus removal service

    Still not sure what to do

    Any suggestions appreciated


  • #4
    Frank11
    Registered Users, Registered Users 2 Posts: 251 ✭✭Frank11


    I have a Dell computer which has a restore utility that restores to as delivered state. At start up press Ctrl F11 to start start the process.
    After doing this i was able to log onto McAfee and download the antivirus with no problems. i have to relaod up any software i had and restore the back up files then i'm back to normal again.


  • #5
    gottaluvlabs
    Closed Accounts Posts: 133 ✭✭gottaluvlabs


    I cant even get in to back up files. the system is way to slow now, will lose all photo's, docs etc...
    ugh...

    Its a compaq. Cant find the back up cd (after house move)


  • #6
    lukin
    Registered Users, Registered Users 2 Posts: 4,082 ✭✭✭lukin


    I came across something like this when I had to uninstall MacAfee recently.
    It might not be uninstalled properly, there is an uninstall program you can run called MCPR.exe (I have attached it).
    Also, I think MacAfee will not install if there are other anti-spyware programs like Ad-Aware or Spy Sweeper installed. Even if you have uninstalled them from Add/Remove Programs in Windows (and the previous version of MacAffe) there might still be remnants of them remaining.
    MCPR will uninstall them properly.
    After uninstalling MacAfee there might be a MacAfee folder in "C:\Documents and Settings\All Users\Application Data". Delete this before you try to re-install MacAfee.
    Also, there is an exe that you can use to d'load the MAcAffe installer called "DMSetup.exe". I can't attach it as it is too big but do a google for it and you should be able to find it. It prompts you for your MacAfee account details (username and password) in order to run it.
    I too found it a pain in the rear end reinstalling this particular program!


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