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Have you ever had bad experiences with sales assistants in Brown Thomas/Clerys etc?
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17-04-2009 9:50am#1
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I think it is all to do with how you approach them. You really shouldn't let them dismiss you, all they are are glorified shop girls to me:). If they are rude or try to ignore me, I make myself seen. For example I was in BT last week and there was about seven girls all running around acting busy. So I stopped one and asked her to help me and got the usual "I'm just with someone",so I told her to find me someone else who can with my sweetest do it now I'm a big deal smile:p...and et voila service straight away!!! I think they can smell fear
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LivingDeadGirl wrote: »I know ye're not
I've gotten some great customer service from other counters. But sometimes a bad experience kinda sticks with you.....
Totally understand! I've had a few bad experiences too!!
Can't stand when make-up counters offer foundation thats WAY off your natural colour, such a waste. :mad:0 -
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StikkiNikki wrote: »Totally understand! I've had a few bad experiences too!!
Can't stand when make-up counters offer foundation thats WAY off your natural colour, such a waste. :mad:
MAC have done that to me(I'm lighter than NC15, the lightest shade they carry) and so have Make Up Forever(unfortunately I bought that one by mistake, she kept telling me it was perfect etc). Why lie if it looks too dark? Trying to make a sale I guess... I recently found however that both GOSH and Revlon do lovely shades for lighter skin tones(at dramatically cheaper prices). I LOVE my new GOSH foundation. A tiny bit of white powder and I'm all set(ran out of translucent, its practically my colour anyway 
).
Can't wait to go to the States and get MAC foundation for dead people like me :cool: NC10/5 ftw!!0 -
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Had lovely experiences in BT's Dublin & Galway...then went back to the counter and got the b!)@h from hell in BT's Dublin before christmas, she was apparantly too busy to help me with a foundation colour and wanted me to come back in a couple of hours...
...shaken, I phoned the big sis for advice and backup and then, on her recommendation, toddled off and found help at the prescriptives counter instead...where I ended up spending the €200 that I'd planned for (PLEASE let them work on commission)
Those women can deffo smell fear
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Has anyone had their make up done in the one in Cork? I had mine done recently on a Saturday(so I knew it'd be busy, fair enough) and was quite annoyed because it took an hour and a half! Between faffing about and being questioned by other MAC girls and robbing and looking for products from each other it took that long, good thing I wasn't in a rush! Why not just have more than one of each product open, they'll all be used anyway.
The girl I requested wasn't working that day either.
The girl doing it instead spilled dark pigment all over one side of my face, tried to wipe it off with a cotton bud(facepalm moment right there) and had to redo my foundation, disaster. When it was eventually finished it looked nice but to be honest I could've done a better job myself. The girl who did it got the job because her mate worked in a recruitment place(she wasn't just a sales assistant either). :rolleyes: 0 -
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I used to work for MAC and I hated going into BT's!! I used to go into look for pro products that I could order. And I'd feel intimidated. Dunno what it is about the place. I've never felt like that at any other MAC counter (oh except one time in Sydney!). I actually used to work in BT's on a different counter and I hated working there. The attitude of some people - hello you work in a shop. Working in the perfume section was great though.
Yes, some of the girls, well a lot aren't trained make-up artists but I have to say the training you are given is very good (and I had had 2 yrs training in make-up). And you do workshops every 4/5 months. I saw a good few girls who didn't have any experience become brilliant make-up artists. Problem is many aren't hired for their artistic ability and more their look (In BTs Grafton Street). Aswell as that, there is only a handful of full time staff in there, the rest all have mad hours - like 3/4 hour days. So they wouldn't be getting as much hands-on experience.
And I don't ever believe you are forced to buy something. You can always say no. Irish people are just afraid! And complain if some is rude, how else are management gonna know??? Where I worked it was commented a lot how we had so much more time for customers and were helpful compare to BTs. Sometimes we were also mad busy too though, so if you go into BT's on a Saturday expecting a great experience don't. The shop can be bedlam,so think of the retail artist who's trying to do an application, getting asked 20 million questions by customers and looking for products on the floor all at the same time. It's tough going!!
I myself am NC15 shade and I really don't understand why they don't sell it. Apparently they did before but it didn't sell well. Us Irish do tend to like the darker foundation. (Oh how I tried and tried to ween people off it!!!) I used to have to wear NC20 in work (didn't look too bad with some bronzer up me neck!) and I was constantly shown to customers that you can wear pale foundation and look decent.
And the reason why they sometimes look like drag queens? Well MAC is a very fashion orientated brand so when new products come out, there is usually made catwalk looks to go with it so the artists have to wear the look too. They're called Look Days. And well sometimes its fun to wear mad colours you wouldn't normally wear out. I used to get some strange looks when ordering at McDonalds for my lunch.
Tip: if you want to get your make-up done go to the girl wearing make-up how you like it or to any of the older looking make-up artists. They'll have more experience and listen to what you want, not just lash any auld thing on your face.
And the Benefit experience: It's called Traffic Stopping and it's what Benefit do and how a lot of the time how they get people to buy stuff. Honestly, you should have just said no I haven't the time!!!!!0 -
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MAC counters tend to be staffed with snooty cows alright, browsed in BTs a few times but refuse to hand over cash in return for such shoddy service. I tend to buy a lot in one go and expect a certain amount of attention/advice/courtesy, not an exasperated sigh if I'm acknowledged at all. The girls in Dublin airports MAC counter were barely civil the few times I've browsed there also so I've gone elsewhere. Interesting that they're off-putting to so many people, I wonder do they think that snobbishness enhance the brands image
I think once you're at a certain level of product the quality is going to be similar enough across the board and market forces will eliminate shoddy, overpriced goods so I won't fund that attitude in the hope that I'll look twice as hot with this foundation/mascara instead of that one :rolleyes: 0 -
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I used to be a Department Manager at BT's in Dublin, and unfortunatly I have to say it is not only a dreadful place to shop it's also a dreadful place to work. EVEN I was sometimes intimidated by the attitude's from the staff. I often had to keep reminding them that they only work in the shop they don't own it, and if it wasn't for the discount they couldn't afford to shop there either!!! But here's a tip, if you have any problems with refunds or bad customer service, make a big enough fuss and you will get ANYTHING you want.... they would rather give you what you want, than let other customers see you making a fuss
I hate the place anyway, and I will NEVER shop in BT's AGAIN!!!!0 -
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