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Tevion TDVDX3801

  • 17-04-2009 3:32pm
    #1
    johnnyboy4711
    Closed Accounts Posts: 795 ✭✭✭


    hi all!
    got this machine about 18 months ago and no i think it has crapped itself!
    Went onto the aldi website for various warranty info and guess what,the model is not listed,bummer!!!
    No contact details only a postal address for aldi which is a big bummer!
    The problem is that after about 5mins or less watching a dvd or a file from a usb stick(both of which worked flawlessly before) now the picture goes green and a very loud noise emits from the dvd!
    heres the dvd player in question:


Comments

  • #2
    Snaggerman
    Registered Users, Registered Users 2 Posts: 213 ✭✭Snaggerman


    from what I recall, tevion are a sub brand of medion, see wiki, http://en.wikipedia.org/wiki/Medion.
    If you have a model or serial number with the letters MD in it you should be able to get support from Medion.uk, they have a freefone number in Ireland, 1 800 550 461.

    Good luck!


  • #3
    manderson1701
    Registered Users Posts: 5 ✭manderson1701


    i also have the same model and it flashes green and resets. also if in setup it just jumps back out like you just switched on. anybody get good feedback from the helpline?


  • #4
    netwhizkid
    Closed Accounts Posts: 3,558 ✭✭✭netwhizkid


    My general experience of both aldi and lidl is that when something like happens and you are within the usual 3 year guarantee and still have your till receipt they usually give you a full refund no problem, or as once what happened in Lidl they swapped out a Lidl camping satellite kit for the bigger dish version they had in stock and I paid the tenner difference in price as my product was €89.99 and the replacement was €99.99, and I chose this over a full refund as I wanted the bigger dish and they kept it aside and I did not have to queue like the other lemmings at 7.30am:pac:


  • #5
    no1scotsman
    Closed Accounts Posts: 2 ✭no1scotsman


    Well I got another problem with this machine. because when its not listed on the TEVION web site you cant get replacement parts or help to fix it.My problem is that the when the remote breaks down you cant get a replacement.and their own universal ones dont work with this machine.So if any one can help me find a remote or a site wher to get one I would be so greatful.



    no1scotsman


  • #6
    ariom
    Registered Users Posts: 10 ✭ariom


    If the product is still under the 3 year warranty and you have the receipt phone 1800 882912 and they will arrange to send you a UPS envelope to post back the product free of charge. They will either repair, replace or refund. Unfortunately, they told me my Portable DVD player Model No. 6220 is no longer being stocked so they couldn't replace it and I got a cheque in the post yesterday.


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  • #7
    no1scotsman
    Closed Accounts Posts: 2 ✭no1scotsman


    Have tried to find the recipt but to no avail.so i'm goosed


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