Question: Return Broadband in a "box"

kitticatie

Hi,

I'm thinking of cancelling my Irish Broadband (wireless "broadband in a box"), as the speed is just tooooooooooo slow and the cables that I need to plug into a power supply are just so much hassle.

Now, I checked their cancellation policy and they state that you should return the modem in the original box.
However, I don't have the original box anylonger as I bought the thing about 2 years ago.

Do you think it really matters in what type of box you sent it back, as long as you do it?

Let me know if anyone had the same experience and how IBB reacted.

Thanks so much.

Geri Boyle

I doubt the box really matters all that much tbh. I did return it also but i had the box. However my OH and I have both had seperate dealings with Irish Broadband and they were very polite and helpful and a pleasure to deal with. When I returned mine they sent a courier to me to collect it. Package up all the bits and give it to the courier, i doubt you'l hear from them again. Good luck.

kitticatie

Thanks so much. That does ease my mind. I'll just give them a bell and ask them what they want.

godskitchen

kitticatie wrote: »

the cables that I need to plug into a power supply are just so much hassle.

.

Yep the people starving in Africa count themselves lucky to not have that kind of hassle.

watty

It's Ripwave?

Should be forbidden to call it Broadband in a Box. Consumer Protection. Originally designed as a wireless replacement for ISDN. It's a Midband & high latency product. Not Broadband.

kitticatie

That explains why it can be so difficult to get a good reception sometimes. It really isn't very userfriendly. Thanks for all your input. Any idea's which wireless broadband would be good, i.e. 3G, Meteor or Vodafone have the Plug and Play ones?

Marlow

kitticatie wrote: »

That explains why it can be so difficult to get a good reception sometimes. It really isn't very userfriendly. Thanks for all your input. Any idea's which wireless broadband would be good, i.e. 3G, Meteor or Vodafone have the Plug and Play ones?

Those are midband, too, not broadband.

/M

watty

The "good" Wireless "actually" broadband have to be installed / use fixed outdoor aerial/radio. It's nearly impossible to do real broadband with Ripwave, Clearwire or Mobile Phone company gear, no matter how much technology advances. The problem is the aerial (lack of) and indoors.