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Smart Launch 24 mbit BB for €54.63 a month

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    #62
    Steffano2002
    Registered Users Posts: 5,918 ✭✭✭Steffano2002


    CivilServant wrote: »
    I got through and managed to get the sales rep to understand, but they still have difficulty with the new 24mbit LLU vs bitstream. The €49 business bitstream package is not on there website yet, and they asked me for a VAT number even though the exchange is bitstream only.
    I think you do need a VAT Number for the 24Mb bitstream package.

    I'm open to correction on this though... Crawler? :o


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    #63
    Steffano2002
    Registered Users Posts: 5,918 ✭✭✭Steffano2002


    CivilServant wrote: »
    Have you successfully ordered Steffano?
    Don't know... Rang them up again earlier and the Agent just took my details again... Still waiting for call back to confirm order has been placed... :(


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    #64
    crawler
    Registered Users Posts: 1,660 ✭✭✭crawler


    Steffano2002 wrote: »
    I think you do need a VAT Number for the 24Mb bitstream package.

    I'm open to correction on this though... Crawler? :o

    No - ONLY for the €24 LLU one, not for ANY other product - I have informed everyone (again - expected learning curve thanks for patience)


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    #65
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    are ye busy in there ?? :p


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    #66
    kaimera
    Closed Accounts Posts: 16,396 ✭✭✭✭kaimera


    Steffano2002 wrote: »
    Don't know... Rang them up again earlier and the Agent just took my details again... Still waiting for call back to confirm order has been placed... :(
    same here actually.

    I told the nice girl on the phone I needed a call back today/tomorrow cos I wont be around next week due to work to take a call.

    It did take me some time to get thru this morning as well fyi.


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    #67
    crawler
    Registered Users Posts: 1,660 ✭✭✭crawler


    Sponge Bob wrote: »
    are ye busy in there ?? :p

    Ever so slightly.... :D


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    #68
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    Always best get these little details sorted before you go and advertise and before the competition whinges to the ASAI about truth and fairness etc .


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    #69
    smithy1981
    Registered Users Posts: 522 ✭✭✭smithy1981


    I'm in clonmel and smart can only offer me the 3mb line but eircom can give me the 7mb. I thought smart were only repacking eircom's product?


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    #70
    Steffano2002
    Registered Users Posts: 5,918 ✭✭✭Steffano2002


    crawler wrote: »
    No - ONLY for the €24 LLU one, not for ANY other product - I have informed everyone (again - expected learning curve thanks for patience)
    Thanks for clearing that up Crawler! ;)

    Now, I rang the Sales Team again as I didn't hear from them this afternoon and got to speak to the same Agent again (he must be sick of me!).

    I told him I wouldn't mind the 24Mb pack seen as I didn't need a VAT number for that but he said the Ashbourne Exchange was not upgraded to offer 24Mb. Only 12Mb is available he said... That's confusing to say the least.

    So anyway, he took all my details again, told me the line was capable of 20Mb (but that only 12Mb BB was available...) and he said he was going to ring me back later on...


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    #71
    CivilServant
    Registered Users Posts: 2,005 ✭✭✭CivilServant


    Steffano2002 wrote: »
    Thanks for clearing that up Crawler! ;)

    Now, I rang the Sales Team again as I didn't hear from them this afternoon and got to speak to the same Agent again (he must be sick of me!).

    I told him I wouldn't mind the 24Mb pack seen as I didn't need a VAT number for that but he said the Ashbourne Exchange was not upgraded to offer 24Mb. Only 12Mb is available he said... That's confusing to say the least.

    So anyway, he took all my details again, told me the line was capable of 20Mb (but that only 12Mb BB was available...) and he said he was going to ring me back later on...

    Lol same here.

    Was told the Wexford Anne Street exchange is only capable of upto 10mbit because it only has the old adsl gear in the exchange. Will call eircom tomorrow to see if I can get 24mb from them, ie. verify they actually have new equipment in there.


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    #72
    PogMoThoin
    Closed Accounts Posts: 13,874 ✭✭✭✭PogMoThoin


    What speed are Smart offering on the non ADSL2+ exchanges, is the max upto 12/1mbit for business packages?


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    #73
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    Max 7 on ADSL1 exchanges seeing as the 7.6mbits package is so ropey .

    12 is an ADSL2 only product .


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    #74
    PogMoThoin
    Closed Accounts Posts: 13,874 ✭✭✭✭PogMoThoin


    I'm on the 7.6mbit, it's not that bad when they reduce interleaving. It was 18-20ms before the upgrades though

    AdministratorCWindowsSystem32cmdexe.jpg
    AdministratorCWindowsSystem32cmd-1.jpg

    Just rang Smart, the max on my exchange is 7mbit. Also Smart don't do an upto 7.6mbit product, only upto 7mbit with 384 upload which means I'd have to loose some upstream bandwith if I moved.


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    #75
    Steffano2002
    Registered Users Posts: 5,918 ✭✭✭Steffano2002


    Steffano2002 wrote: »
    Thanks for clearing that up Crawler! ;)

    [...]

    So anyway, he took all my details again, told me the line was capable of 20Mb (but that only 12Mb BB was available...) and he said he was going to ring me back later on...
    Well, as I kind of expected, no call back yesterday evening... :(

    A bit pee'd off at this stage now...


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    #76
    Steffano2002
    Registered Users Posts: 5,918 ✭✭✭Steffano2002


    Did anybody try ringing SMART this morning (1850 945 549)? I'm getting a busy tone...


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    #77
    kaizersoze
    Registered Users Posts: 7,042 ✭✭✭kaizersoze


    Steffano2002 wrote: »
    Well, as I kind of expected, no call back yesterday evening... :(

    No callback for me either.:(
    Steffano2002 wrote:
    Did anybody try ringing SMART this morning (1850 945 549)? I'm getting a busy tone...

    Try from a landline.:p:pac:
    Didn't try this morning yet but that's what I was getting for ages yesterday.


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    #78
    Steffano2002
    Registered Users Posts: 5,918 ✭✭✭Steffano2002


    kaizersoze wrote: »
    Try from a landline.:p:pac:
    lol :D It worked eventually! ;)
    kaizersoze wrote: »
    Didn't try this morning yet but that's what I was getting for ages yesterday.
    I got through to the same Agent again (I think it's a one-man Team!) and I have to complete a form to apply for 12Mb broadband. Waiting for his e-mail...


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    #79
    Steffano2002
    Registered Users Posts: 5,918 ✭✭✭Steffano2002


    Well, got the application form by e-mail, completed it and sent it back by fax. I hope my order gets placed today! Sick of being offline at home! :mad: :(


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    #80
    kaizersoze
    Registered Users Posts: 7,042 ✭✭✭kaizersoze


    Bah. Spoke to Eircom sales. Max I can get on the line is 12Mb.
    I knew I wouldn't get full whack but was hoping for ~15Mb.

    Don't know if it's worth going from 7.6 to 12.:(


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    #81
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,718 Mod ✭✭✭✭bk


    kaizersoze wrote: »
    Bah. Spoke to Eircom sales. Max I can get on the line is 12Mb.
    I knew I wouldn't get full whack but was hoping for ~15Mb.

    Don't know if it's worth going from 7.6 to 12.:(

    As you would be going from ADSL to ADSL2+, with it's improved stability and lower pings it would probably well worth it.


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    #82
    kaizersoze
    Registered Users Posts: 7,042 ✭✭✭kaizersoze


    bk wrote: »
    As you would be going from ADSL to ADSL2+, with it's improved stability and lower pings it would probably well worth it.

    Aye but pings don't bother me and the connection has always been rock solid.


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    #83
    Steffano2002
    Registered Users Posts: 5,918 ✭✭✭Steffano2002


    kaizersoze wrote: »
    Aye but pings don't bother me and the connection has always been rock solid.
    Then go away! :P

    Smart told me my line could handle 20Mb but they won't sell me the 24Mb broadband so 12Mb it is! ;)


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    #84
    kaizersoze
    Registered Users Posts: 7,042 ✭✭✭kaizersoze


    Steffano2002 wrote: »
    Then go away! :P

    Guess which finger I'm holding up.:P
    Steffano2002 wrote:
    Smart told me my line could handle 20Mb but they won't sell me the 24Mb broadband so 12Mb it is! ;)
    Easy decision for you. You're going from 0Mb to 12Mb.:pac:


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    #85
    Steffano2002
    Registered Users Posts: 5,918 ✭✭✭Steffano2002


    kaizersoze wrote: »
    Guess which finger I'm holding up.:P
    The thumb? :P
    kaizersoze wrote: »
    Easy decision for you. You're going from 0Mb to 12Mb.:pac:
    True that! But at least you have broadband now! I have to wait another 2 weeks (if I'm lucky) and I've been offline for over a week already... :(


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    #86
    eman66
    Closed Accounts Posts: 602 ✭✭✭eman66


    Crawler, a large number of business types in Ireland are exempt from VAT. This includes us, as an insurance company. We do not have a VAT number. Are we (and the others in the same situation) excluded?


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    #87
    Steffano2002
    Registered Users Posts: 5,918 ✭✭✭Steffano2002


    eman66 wrote: »
    Crawler, a large number of business types in Ireland are exempt from VAT. This includes us, as an insurance company. We do not have a VAT number. Are we (and the others in the same situation) excluded?
    You've been ripping us off for years! How does it feel when the shoe is on the other foot?
















    lol Only messing! :P :D


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    #88
    kaimera
    Closed Accounts Posts: 16,396 ✭✭✭✭kaimera


    Finally got my order verified after 30 mins on the phone of which 24 were on hold :(

    still tho...24/1Mb on the way...assuming eircom do show up tomorrow for the line


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    #89
    crawler
    Registered Users Posts: 1,660 ✭✭✭crawler


    eman66 wrote: »
    Crawler, a large number of business types in Ireland are exempt from VAT. This includes us, as an insurance company. We do not have a VAT number. Are we (and the others in the same situation) excluded?

    CRO number also fine....


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    #90
    kaizersoze
    Registered Users Posts: 7,042 ✭✭✭kaizersoze


    kaimera wrote: »
    Finally got my order verified after 30 mins on the phone of which 24 were on hold :(

    still tho...24/1Mb on the way...assuming eircom do show up tomorrow for the line

    Finally got mine ordered today aswell. Eventually got someone that knew what I was talking about.
    The whole process sounded a bit too simple so I'm expecting problems at some stage.:pac::D


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    #91
    kaimera
    Closed Accounts Posts: 16,396 ✭✭✭✭kaimera


    kaizersoze wrote: »
    Finally got mine ordered today aswell. Eventually got someone that knew what I was talking about.
    The whole process sounded a bit too simple so I'm expecting problems at some stage.:pac::D
    tell me about it :/

    I cant afford anything to go tits up cos I wont be around to take calls or the likely event of having to make the calls to get something sorted!


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