Smart Launch 24 mbit BB for €54.63 a month

Steffano2002

kaimera wrote: »

line stats from the smart installation at home

[php]
Bandwidth [kbps/kbps]: 867 / 18,551
Output Power[dBm]: 12.5 / 0.0
Line Attenuation[dB]: 10.0 / 28.0
SN Margin[dB]: 9.0 / 9.5
[/php]

We're in Donnybrook.

I've been told that eircom have setup the second line so just waiting on smart to process my order for that line.

Sorry fellas,

A bit of a n00b question for you:

How do I check my line stats (probably in the Thompson Modem Utility?) and how do I interpret the results? I'm trying to identify how good/bad my Smart broadband is.

Thank you in advance!

Jumpy

Guys,

Not impressed with the experience so far. Been waiting 3 weeks for this with zero input on an exact installation date.
Having a system in place that says you cant even contact eircom until the SLA date is reached is not only frustrating for the CSR repeating it over and over, but extremely frustrating for the customer.
An exact date shouldnt be too much to ask, you try organising a wedding overseas without a skype phone :P
For anyone waiting on getting this connected dont expect a seamless transfer.

kaizersoze

Jumpy wrote: »

Guys,

Not impressed with the experience so far. Been waiting 3 weeks for this with zero input on an exact installation date.
Having a system in place that says you cant even contact eircom until the SLA date is reached is not only frustrating for the CSR repeating it over and over, but extremely frustrating for the customer.
An exact date shouldnt be too much to ask, you try organising a wedding overseas without a skype phone :P
For anyone waiting on getting this connected dont expect a seamless transfer.

Same boat here.
Ordered 5th, received modem 13th, DD set up (apparently) but nothing since.
I rang last week and was told I'd be live by Friday 22nd...nothing.:(

Jumpy

Kaizer, I hate to say anything because now I look like a tard for complaining, but I just got my text now. Apparently I am now live.

If your live date was the 22nd then its now past eircoms SLA, call Smart and get them to find out whats going on.

kaizersoze

Nice one Jumpy...no such luck for me though.
The 22nd didn't sound like a definate date. More like 'you should be live by Friday' sort of thing.
Have to call again tomorrow.

Jumpy

I ordered on the 7th and my SLA was the 28th.

kaizersoze

Eventually got transferred today. Didn't receive any username/password yet but my BT details are working on Smart.

Mode : ADSL2+
Line Coding : Trellis On
Status : Link Up

Downstream Upstream
Rate (Kbps) : 12286 1021
SNR Margin (dB) : 6.5 12.0
Attenuation (dB) : 35.0 19.7

byte

So, how long did that take from beginning to now?

kaizersoze

byte wrote: »

So, how long did that take from beginning to now?

Ordered 5th of May, delivered 4th of June. So a month basically.:(

Good job I had ongoing BB from BT.

gibbon75

I wonder how long will it take for me...
I just received a confirmation etter from Smart with my account number and direct debit details.

kaizersoze

gibbon75 wrote: »

I wonder how long will it take for me...
I just received a confirmation etter from Smart with my account number and direct debit details.

I received that letter on the 11th of May and the modem on the 13th.
No BB till the 4th of June though.

Check the spelling on the dd letter btw.

gibbon75

kaizersoze wrote: »

I received that letter on the 11th of May and the modem on the 13th.
No BB till the 4th of June though.

Check the spelling on the dd letter btw.

Thanks!
I checked it,it is fine

Steffano2002

kaizersoze wrote: »

Eventually got transferred today. Didn't receive any username/password yet but my BT details are working on Smart.

Mode : ADSL2+
Line Coding : Trellis On
Status : Link Up

Downstream Upstream
Rate (Kbps) : 12286 1021
SNR Margin (dB) : 6.5 12.0
Attenuation (dB) : 35.0 19.7

Hi Kaizersoze,

Where do you find these "lines stats"? I'd like to check mine but I don't know how to go about it...

kaizersoze

Steffano2002 wrote: »

Hi Kaizersoze,

Where do you find these "lines stats"? I'd like to check mine but I don't know how to go about it...

Log into the modem http://192.168.1.1
On the left menu click Broadband Connection then DSL Connection
At the top of the screen click Details

Try this link. It should take you there directly.
http://192.168.1.1/cgi/b/dsl/dt/?be=0&l0=1&l1=0

Just another update on my situation.
I've been moved to ADSL2+ gear and upgraded to 12 meg, but I'm still with BT.

kaimera

hah, forgot about this thread!

so yeah, after missing the eircom engi while I was away, he turned up again 2 weeks later.

I had to wait till i got home last week to ring smart to get the order confirmed. I had already gone thru the 3rd party stuff before I left so the phone call last tues was to sort my order!!

by thurs my line was on smart...on sat a courier arrived with the modem

had to use a hacked linksys box on the line which is still connected today...been too busy connect up the smart modem.

will do it later and throw up line stats etc.

Steffano2002

kaizersoze wrote: »

Log into the modem http://192.168.1.1
On the left menu click Broadband Connection then DSL Connection
At the top of the screen click Details

Try this link. It should take you there directly.
http://192.168.1.1/cgi/b/dsl/dt/?be=0&l0=1&l1=0

Thanks for that Kaizersoze! Will give it a lash this evening and post up the results so you guys can tell me if my line is any good!

Steffano2002

Well, here are my line stats! Could somebody tell me what all this means? I haven't got a clue!

Uptime: 0 days, 19:01:46 
 
DSL Type: G.992.5 annex A 
 
Bandwidth (Up/Down) [kbps/kbps]: 1,021 / 12,284 
 
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00 
 
Output Power (Up/Down) [dBm]: 12.0 / 12.5 
 
Line Attenuation (Up/Down) [dB]: 7.5 / 17.0 
 
SN Margin (Up/Down) [dB]: 12.5 / 11.0 
 
Vendor ID (Local/Remote): TMMB / BDCM 
 
Loss of Framing (Local/Remote): 0 / 0 
 
Loss of Signal (Local/Remote): 0 / 0 
 
Loss of Power (Local/Remote): 0 / 0 
 
Loss of Link (Remote): 0 
 
Error Seconds (Local/Remote): 0 / 0 
 
FEC Errors (Up/Down): 0 / 45,843 
 
CRC Errors (Up/Down): 0 / 3 
 
HEC Errors (Up/Down): 96 / 3 

kaimera

[php]
Bandwidth (Up/Down) [kbps/kbps]: 870 / 18,982

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 12.5 / 0.0

Line Attenuation (Up/Down) [dB]: 10.5 / 28.0

SN Margin (Up/Down) [dB]: 9.5 / 9.5
[/php]

just after setting up the smart thompson modem.

now to connect up some linksys routers!

Bohrio

kaizersoze wrote: »

Log into the modem http://192.168.1.1
On the left menu click Broadband Connection then DSL Connection
At the top of the screen click Details

Try this link. It should take you there directly.
http://192.168.1.1/cgi/b/dsl/dt/?be=0&l0=1&l1=0

Just another update on my situation.
I've been moved to ADSL2+ gear and upgraded to 12 meg, but I'm still with BT.

Dont worry, you are not with BT anymore, you are just using their backbone as your username is still active. They will cancel it (in theory) sooner or later. You better get your Smart username ready by then otherwise you will be left without bb!

kaizersoze

Bohrio wrote: »

Dont worry, you are not with BT anymore, you are just using their backbone as your username is still active. They will cancel it (in theory) sooner or later. You better get your Smart username ready by then otherwise you will be left without bb!

Yeah I know the score alright. Just making the point that even after 1 month the transfer still isn't complete. Didn't receive any username/password from them yet either.