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Broken Phone

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  • 29-04-2009 1:41pm
    #1
    Tim Robbins
    Registered Users Posts: 8,998 ✭✭✭


    Hi,
    I bought a phone from a particular operator.
    It stoppped working after 32 days. I brought it back to shop with proof of purchase and asked for my money back or an exchange.

    I was told that they only exchange or refund if the phone is brought back within 30 days.

    I though this was extremly scabby considering I've been with this operator for 10 years.

    I asked for a load phone while mine was being fixed. Was told the shop didn't have one but I could call around their other shops to see if they had one.

    I had already spent most of my lunchbreak to get this far and don't see why I should be the one to have to walk around town just because they don't manage their logistics appropriately.

    I am livid about this. Is there anything I can do?

    Do I have any rights at all? In my opinion, they sold me a fault phone and should get an immediate exchange or my money back.


Comments

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    #2
    chrislad
    Registered Users Posts: 8,324 ✭✭✭chrislad


    You are not entitled to an exchange, simple as that. You are entitled to a repair, a replacement or a refund, at the discretion of the seller. They have opted for a repair. If the repair does not fix the problem, you are within your rights to demand a refund or replacement. You are also not entitled to a loan of a phone. There's no law to say you are. It's purely customer service, and it's not the fault of the store that they don't have any left. Like most things in life, their supply of phones are finite, and if they are all out, they are all out, and they can't just create one.


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    #3
    kmick
    Registered Users Posts: 3,375 ✭✭✭kmick


    While Chrislad is right if you have been with the operator for 10 years I would ring customer service and threaten to close your account. They always give you something like half price rental for 6 months.


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    #4
    drunkmonkey
    Registered Users Posts: 28,196 ✭✭✭✭drunkmonkey


    Tim just a quick one, if the shop had a loan phone in store would you be willing to pay for the rental + deposit or would you expect it for free?

    Different stores have different policys, just wondering what would you think is fair?


  • Options
    #5
    Tim Robbins
    Registered Users Posts: 8,998 ✭✭✭Tim Robbins


    drunkmonkey wrote: »
    Tim just a quick one, if the shop had a loan phone in store would you be willing to pay for the rental + deposit or would you expect it for free?

    Different stores have different policys, just wondering what would you think is fair?

    Deposit no problem. Otherwise why would I bring the rental phone back.

    This has annoyed the cr*p. A relation has died this week and I'll more than likely have important phonecalls being missed.


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