New Eircom Router = Slow Speed!

sarahchix

Hi guys, wondering if you can advise on a problem I'm having?

After being on eircom BB for a while, my old router died and eircom eventually sent out a new one. It works, but the connection is so slow!
It's a 1 Mb connection. Before, I was able to download files at 100+kbps, which I could live with, but now it stays at around 15 - 17 kbps.

On the router page it now shows Speed 160/128 (kbps).

On the DSL Stats page it shows:

Line State - Up
Modulation - DMT
Data Path - Interleave

Downstream Upstream
Max Allowed Speed (kbps) 160 128
SN Margin (dB) 25.10 22.00
Line Attenuation (dB) 52.00 31.50
CRC Errors 0 0

The phone and the router are the only things plugged into the phone jack, and all splitters/filters are connected correctly.

This speed is hellish, and I dread the day I have to call eircom customer support again, so I'm hoping someone could offer any ideas? Please?

Bohrio

sarahchix wrote: »

Hi guys, wondering if you can advise on a problem I'm having?

After being on eircom BB for a while, my old router died and eircom eventually sent out a new one. It works, but the connection is so slow!
It's a 1 Mb connection. Before, I was able to download files at 100+kbps, which I could live with, but now it stays at around 15 - 17 kbps.

On the router page it now shows Speed 160/128 (kbps).

On the DSL Stats page it shows:

Line State - Up
Modulation - DMT
Data Path - Interleave

Downstream Upstream
Max Allowed Speed (kbps) 160 128
SN Margin (dB) 25.10 22.00
Line Attenuation (dB) 52.00 31.50
CRC Errors 0 0

The phone and the router are the only things plugged into the phone jack, and all splitters/filters are connected correctly.

This speed is hellish, and I dread the day I have to call eircom customer support again, so I'm hoping someone could offer any ideas? Please?

That's pretty weird... 160 kbps is your current speed

Have you checked your sync rate with your previous router?

Try resetting it. Your line attenuation/snr is alright, you should be getting a higher sync rate.

I'd first remove the filter and the phone and connect the router straight into the main socket, try using another extension cable if you want, no filters and get the stats again...

It could be that the filter is faulty...

turnsoutIwas

I would guess there is a high chance that when you called them to get the new modem they set your speed to 160 to see if it was a line issue. Whoever you were talking to has probably not put this back to the 1 Mb. Give them a call and ask them to put it back.

sarahchix

turnsoutIwas wrote: »

I would guess there is a high chance that when you called them to get the new modem they set your speed to 160 to see if it was a line issue. Whoever you were talking to has probably not put this back to the 1 Mb. Give them a call and ask them to put it back.

Thanks so much for your help guys, turns out this was the case after all. Just got it sorted.

Much appreciated!

turnsoutIwas

Glad it was such an easy fix!