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Moving to Blacknight

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  • 16-05-2009 9:07pm
    #1
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭


    Currently I have Linux based hosting which uses cPanel with another provider.

    I'm looking at moving to your Linux Minimus package for 49.95EUR / year.

    Couple of questions off hand...

    1. Do you backup my hosting for me on a regular basis?
    2. Do you limit the size of mail boxes?
    3. Do you limit the size of MySQL databases?
    4. Is your hosting based completelly in Ireland?
    5. What is your max turnaround time on support tickets?
    6. Is there any major differences (that you're aware of) between cPanel and your hosting software?
    7. Am I right in assuming you support IMAP and POP3 with the mail accounts?
    8. Do you offer a webmail facility for my mail accounts? Does this work off non-standard ports (cPanel does and doesn't work with some firewalls as a result) or is it more www.mail2web.com style?


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    #2
    mneylon
    Registered Users Posts: 7,739 ✭✭✭mneylon


    Random wrote: »
    1. Do you backup my hosting for me on a regular basis?

    This is something you can configure within the control panel
    Random wrote: »
    2. Do you limit the size of mail boxes?
    Not that I'm aware of
    Random wrote: »
    3. Do you limit the size of MySQL databases?
    Not that I'm aware of

    Just bear in mind in both instances that you have a finite set of resources open to you on a shared hosting platform.
    Random wrote: »
    4. Is your hosting based completelly in Ireland?

    Yes. We have space in two data centres in Dublin and are members of INEX
    Random wrote: »
    5. What is your max turnaround time on support tickets?
    Turnaround in what regard?
    Random wrote: »
    6. Is there any major differences (that you're aware of) between cPanel and your hosting software?
    All control panels are different. Cpanel is for single servers and doesn't have any real clustering. Our system uses Parallels Enterprise and is completely clustered
    Random wrote: »
    7. Am I right in assuming you support IMAP and POP3 with the mail accounts?

    Yes
    Random wrote: »
    8. Do you offer a webmail facility for my mail accounts? Does this work off non-standard ports (cPanel does and doesn't work with some firewalls as a result) or is it more www.mail2web.com style?
    Webmail uses standard ports

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  • Options
    #3
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    5. What is your max turnaround time on support tickets?

    For a response I mean.


  • Options
    #4
    mneylon
    Registered Users Posts: 7,739 ✭✭✭mneylon


    It obviously depends on the volume of tickets in the support queue, but I suppose the absolute worst would be 24 hours. During office hours, Monday to Friday, technical support queries are usually replied to within a matter of minutes or an hour or two, depending again on volumes.

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