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gofree indigo problems

  • 21-05-2009 9:00am
    #1
    wasper
    Registered Users Posts: 419 ✭✭


    I am a BT broadband user for few years. An Apple mac user. My main email account is the gofree indigo which I had for the last 13 years. But the last few months its a hit or miss. I can recieve email but won't be able to send one. The mail will stay as a draft for weeks & then it will be sent.
    Now I can't receive email at all. The mail app keep asking me to type in my password, I do that many times but no joy. Yet when I look into the account details the password is saved.
    I decided to use Entourage, I get error 17900.
    Now I have an iPhone which I used to access the account from ,but this has stopped.
    I have created a gmail account & I am gradually phasing out this indigo account. But many years of surfing the net I need to visit the many sites to change my email details. This will take time.
    Anyone got any ideas.?
    I use port 110, but someone said use port 25. I have googled the problem & someone suggest port 587.
    Help is very much appreciated.
    Tagged:


Comments

  • #2
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,430 CMod ✭✭✭✭Spear


    wasper wrote: »
    I am a BT broadband user for few years. An Apple mac user. My main email account is the gofree indigo which I had for the last 13 years. But the last few months its a hit or miss. I can recieve email but won't be able to send one. The mail will stay as a draft for weeks & then it will be sent.
    Now I can't receive email at all. The mail app keep asking me to type in my password, I do that many times but no joy. Yet when I look into the account details the password is saved.
    I decided to use Entourage, I get error 17900.
    Now I have an iPhone which I used to access the account from ,but this has stopped.
    I have created a gmail account & I am gradually phasing out this indigo account. But many years of surfing the net I need to visit the many sites to change my email details. This will take time.
    Anyone got any ideas.?
    I use port 110, but someone said use port 25. I have googled the problem & someone suggest port 587.
    Help is very much appreciated.

    You should be using BT's SMTP server to send, not Indigo's.


  • #3
    wasper
    Registered Users Posts: 419 ✭✭wasper


    Spear wrote: »
    You should be using BT's SMTP server to send, not Indigo's.
    Thanks for your reply.
    I have followed BT's instructions. But the pop server for indigo still refuses me & keep asking for the password.


  • #4
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,430 CMod ✭✭✭✭Spear


    wasper wrote: »
    Thanks for your reply.
    I have followed BT's instructions. But the pop server for indigo still refuses me & keep asking for the password.

    pop.indigo.ie does need your password to collect email, that's normal. Try using www.mail2web.com to check your mail and see if your password works there.


  • #5
    wasper
    Registered Users Posts: 419 ✭✭wasper


    Spear wrote: »
    pop.indigo.ie does need your password to collect email, that's normal. Try using www.mail2web.com to check your mail and see if your password works there.
    No joy, I get this message"

    Error : Login Failure. Please check your email address and re-enter your password.

    So do I need to contact eircom for this problem?


  • #6
    Spear
    Moderators, Computer Games Moderators, Technology & Internet Moderators, Help & Feedback Category Moderators Posts: 25,430 CMod ✭✭✭✭Spear


    wasper wrote: »
    No joy, I get this message"

    Error : Login Failure. Please check your email address and re-enter your password.

    So do I need to contact eircom for this problem?

    Did you use your full email address, including the @gofree.indigo.ie? If so then you should reset your password through the Eircom support page.


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  • #7
    wasper
    Registered Users Posts: 419 ✭✭wasper


    Spear wrote: »
    Did you use your full email address, including the @gofree.indigo.ie? If so then you should reset your password through the Eircom support page.
    It is configured to only eircom.net accounts.
    I need to ring a line (not a free one) to sort the problem.
    Thanks for your all help.


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