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Magnet Forum on boards.ie

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  • 25-05-2009 1:30pm
    #1
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,718 Mod ✭✭✭✭


    Just thought it worth pointing out that Magnet now have their own forum on boards.ie in the commercial interaction section here:

    http://www.boards.ie/vbulletin/forumdisplay.php?f=1207

    I think it is great to see an ISP coming onto boards and directly interacting with their customers in this way.

    I think at first it is a little scary for companies to do this, as it lets them open to public attack, but on th whole I believe it results in far better communication and transparency between the customers and the company and leads to a more successful company and a better service for the customers and potential customers. So I say, well done Magnet.

    Hopefully other ISPs will follow Magnets lead, UPC perhaps?


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    #2
    _Sidhe_
    Closed Accounts Posts: 193 ✭✭_Sidhe_


    Doubt UPC would.
    The negatives would outweigh the positives for them.


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    #3
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Just spotted this today, nice to see another company coming on board with a support forum, and our first ISP to do so.

    _Sidhe_, do you not think that if UPC were to do the same, it would go a long way towards disseminating the negative opinions that people have of them?

    A forum is a simple way of providing support, as customers don't have to wait around for ages on hold, and you have a written record of everything. It's also open 24/7, and can often quickly solve simple issues without taking up the valuable time of the support people who could be working on more critical issues.

    All ISPs should have a support forum, either of their own, or on a site such as this.


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