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UPC Broadband advice needed

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  • 29-05-2009 11:23am
    #1
    johnnyboy08
    Registered Users Posts: 149 ✭✭


    Hi all,

    I'll be moving house soon and just wanted to ask about UPC Broadband and if it's as flakey and their customer support as bad as it's mentioned in other posts.

    I currently have a 3MB DSL connection with BT but the house I'm moving to is in a cabled UPC area in Waterford and has no phone line.

    So, the options are:
    1. get a phone line in and reconnect with BT on 3MB (or 7.6 if it ever becomes available) which works out at 46e per month inc. line rental
    2. get 20MB UPC broadband only (already have Sky) for 48e per month

    UPC would seem a better option but then there's the good stuff to consider such as contention ratios, service reliability, customer support and network traffic altering (which I think UPC do but BT don't). I would be using the web for general browsing and P2P, not so much for gaming.

    I'd like to hear UPC customer's opinions please particularly if you're based around Waterford if you think going to UPC is a good idea or would it be better to stick with DSL.

    Thanks


Comments

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    #2
    cpu-dude
    Closed Accounts Posts: 1,089 ✭✭✭cpu-dude


    Gor for UPC (purely to save the hassle of not waiting to get a phone line installed).


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    #3
    DannyBuoy
    Registered Users Posts: 598 ✭✭✭DannyBuoy


    Not in Waterford but have used UPC 3MB regularly, find it very good, always have good speeds. Its gone down about 3 times in the past year, but always backup within a few hours.
    As regards their customer support its crap, prob the worst I've had the misfortune to come accross. When you do eventually speak to someone then you're not too bad but to actually get a reply can be difficult.

    But weighing things up I'd still stick with UPC.
    The all in package of phone, tv and internet is pretty good value.


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    #4
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    http://www.boards.ie/vbulletin/showthread.php?t=2055568469


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    #5
    mobius42
    Closed Accounts Posts: 909 ✭✭✭mobius42


    Had their 20MB connection in Cork for 2 years now and am very happy with it.

    Their customer service is terrible however. It takes so long to get through, I've given up calling them. Luckily, I haven't had to call them as I've had no real problems with the connection.


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    #6
    johnnyboy08
    Registered Users Posts: 149 ✭✭johnnyboy08


    That's good to hear, thanks for the info. I might just go ahead and order with them so. Cheers.


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