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BT Broadband Issue - help!

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  • 04-06-2009 3:02pm
    #1
    radiofoot
    Registered Users Posts: 170 ✭✭


    Hi All,

    After 3 years, my broadband connection to BT suddenly stopped working almost 2 weeks ago. I logged a call with BT and have been in an infinite loop ever since - BT referring the call to Eircom, who reject it on the basis that they claim the line to the house is fine, and that the problem must be inside the house.

    I have tested three modems, all with the same result and we had an electrician visit this morning, who can't find a problem with the wiring - the only issue he found was noise on the line as the modem connected (on 2 different modems). I am going to bring my modem to a relatives house tonight to test it. This is Netopia modem.

    The call has been sent back to Eircom, who will certainly reject it again.

    Does anyone have any advice as to how I can get this fixed?

    Thanks.....


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    #2
    cpu-dude
    Closed Accounts Posts: 1,089 ✭✭✭cpu-dude


    radiofoot wrote: »
    Hi All,

    After 3 years, my broadband connection to BT suddenly stopped working almost 2 weeks ago. I logged a call with BT and have been in an infinite loop ever since - BT referring the call to Eircom, who reject it on the basis that they claim the line to the house is fine, and that the problem must be inside the house.

    I have tested three modems, all with the same result and we had an electrician visit this morning, who can't find a problem with the wiring - the only issue he found was noise on the line as the modem connected (on 2 different modems). I am going to bring my modem to a relatives house tonight to test it. This is Netopia modem.

    The call has been sent back to Eircom, who will certainly reject it again.

    Does anyone have any advice as to how I can get this fixed?

    Thanks.....
    Noise on the line when the modem is connected (2 of them)?

    Have you replaced all the filters in your house with new ones?


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    #3
    radiofoot
    Registered Users Posts: 170 ✭✭radiofoot


    cpu-dude wrote: »
    Noise on the line when the modem is connected (2 of them)?

    Have you replaced all the filters in your house with new ones?

    No, but we have disconnected all phones etc. and tried connecting the modem to the entry point at the front door with the same result. Does this eliminate the filters as a potential issue?


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    #4
    radiofoot
    Registered Users Posts: 170 ✭✭radiofoot


    cpu-dude wrote: »
    Noise on the line when the modem is connected (2 of them)?

    Have you replaced all the filters in your house with new ones?

    Just checked the modem in another house and it works perfectly.


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    #5
    Vanbis
    Closed Accounts Posts: 3,724 ✭✭✭Vanbis


    radiofoot wrote: »
    Just checked the modem in another house and it works perfectly.

    The Modem does'nt work in your house but works in a friends house and BT say they can see no problem outside? To me it points back to your house.

    I would suggest you get a telecoms engineer out.


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    #6
    Keith186
    Registered Users Posts: 3,206 ✭✭✭Keith186


    Vanbis wrote: »
    The Modem does'nt work in your house but works in a friends house and BT say they can see no problem outside? To me it points back to your house. I would suggest you a telecoms engineer out and not a Electrician.

    Make sure it's not your computer/laptop either mate that could be a reason why it worked in your mates house.

    Is the DSL & Internet light illuminated on the modem?


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    #7
    jayflame
    Registered Users Posts: 176 ✭✭jayflame


    Try checking your connection or internal wiring using the following link

    http://www.reci.ie/Portals/0/RECIDocuments/technicalinfo/eircominterface.pdf

    Helped me a great deal.

    This is what the Eircom "Engineer" and electricians are supposed to follow!

    Good luck


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    #8
    radiofoot
    Registered Users Posts: 170 ✭✭radiofoot


    jayflame wrote: »
    Try checking your connection or internal wiring using the following link

    http://www.reci.ie/Portals/0/RECIDocuments/technicalinfo/eircominterface.pdf

    Helped me a great deal.

    This is what the Eircom "Engineer" and electricians are supposed to follow!

    Good luck

    Thanks for the advice.

    BT finally sent an engineer out today and he has confirmed that the problem is not in the house, but with the line coming into the house - excessive noise. I just hope they can persuade Eircom to look at it now.


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