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Refused two year Guarantee under EU law

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    #32
    bockedy
    Closed Accounts Posts: 10 ✭bockedy


    reunion wrote: »
    ok the gaurantee would be right for almost everything, but this is a laptop we are talking about, people tend to think their computer/laptop is broken whenever it stops working, but that is not the case. It nearly always is a software issue like a virus.

    IF the hardware they sold is fine and the software is the problem. which would require technical assistance, hence having to pay the fee. IF the hardware is broken from a manufacturing incident or fault then they would have to repair it, however if it is a software issue, i don't think they have to repair it.

    True, the shop possibly has more wiggle room in the case of a software problem "You shouldn't have deleted your registry/installed that CrappyWarez program, you broke it." But hardware problems are often completely obvious and undeniable, for example: computer doesn't even turn on, doesn't even show the BIOS boot messages etc.


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    #33
    bockedy
    Closed Accounts Posts: 10 ✭bockedy


    wmpdd3 wrote: »
    It's been often stated on this forum that there is very little margin on electrical s.

    If retailers have to honour warranties from 5 more years worth of customers we will all be paying double the current prices.

    I think that's an exaggeration of the situation. But anyway it's hardly a reason for not claiming your rights. As it stands, the obtuseness and stalling by the shops is a drag on the economy. We should be piling the pressure on the shops, and in that way the pressure gets passed back to the suppliers, who are the real villains in the piece for manufacturing crappy products.
    wmpdd3 wrote: »
    I still don't think the op is going to win the small claims case. Yes there is a problem with the laptop. I would be happy with a reduced price repair with a 6mt warranty on the repair.
    The OP might be happy with that outcome, but I strongly suspect a fully free repair can be the judgement of the court.
    wmpdd3 wrote: »
    Has anyone tried this with cars? Plenty things go wrong just after your warrenty has expired.
    The principle is the same in law. The retailer has a duty to sell goods of reasonable durability. I am not an expert on cars and don't know what's reasonable there, but for laptops I know that 1.5 years is not reasonable.


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    #34
    reunion
    Registered Users Posts: 1,334 ✭✭✭reunion


    Different things apply to different items, its not a 2 year gaurantee for everything, like if i buy a litre of milk and it goes off after a month can i return it?

    With a car its the amount of times you have used the car before it needs to be serviced, miles, times you turn on the engine etc. Plus the fact that you can easily be in a car crash, and you could take country roads etc, means their is a really high chance of the customer breaking the car, plus you don't know whats wrong with a car UNLESS you take it to a mechanic, so you would still have to take it to a specialist anyway.

    Back to the topic of the thread...

    An instruction manual for the retailer is updated by the manufacturer depending on the new common faults with the product that they didnt see at the start. PC world have either been told the problem you are having is a software issue, no hardware problem, or that a laptop needs to be seen by technical staff before they can return it.

    But first off, i would send the letter with pictures to the manager, its the easiest thing to do and you have proof of the damage under warrenty (also find the manual as well they state the warranty limits of the product). I bought a harddrive from pc world and it broke after a month of using it, so i took it back and they took it back no bother as it was a common problem. Find out what is EXACTLY wrong with the laptop!

    So far all i know is it just shut down one day on 50% battery when the charger wasnt in.

    Is that it? or will it not turn on anymore? Does it always need to be plugged in?


    Like i mean that could have been you hitting the off button by accident...
    we need more information, like i wouldn't be an expert, but i would probably be able to tell you if its a software or hardware problem. The more information we have, the more likely we can tell you what the problem is and what exactly your rights are.

    I know you are entitled to a windows disc (if its a software issue), so get that from pc world, and try repairing windows and if the problem still occurs, wipe the hard drive then reinstall windows. If the problem still occurs gauranteed hardware problem. But i would wait until we know what the problem is, before you start doing that, (also back up data if you do end up doing that)


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    #35
    reunion
    Registered Users Posts: 1,334 ✭✭✭reunion


    bockedy wrote: »
    True, the shop possibly has more wiggle room in the case of a software problem "You shouldn't have deleted your registry/installed that CrappyWarez program, you broke it." But hardware problems are often completely obvious and undeniable, for example: computer doesn't even turn on, doesn't even show the BIOS boot messages etc.


    It might be so obvious, but some people don't know what firefox is, i mean this is a laptop, some people don't know that software and hardware are different. Like i said in the last post, we need to know more about what exactly is wrong with the laptop before we tell darksol that he/she should launch a full scale lawsuit again PC world (ok maybe that was exaggerated..)


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