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BT: Naas Exchange Intermittant/No Connection

speedfreak · 2009-06-06 18:15:42

Hi All, my head is wrecked with BT. We are on the Naas exchange and have had a lot of problems recently with intermittant or no connection. There was a major outage on the exchange 2 wks ago which is now resolved but our woes continue. We have always had to manually connect our wireless router at least once daily but…

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06-06-2009 7:15pm

#1

speedfreak

Registered Users Posts: 438 ✭✭

Join Date: March 2002

Posts: 405

Hi All,

my head is wrecked with BT. We are on the Naas exchange and have had a lot of problems recently with intermittant or no connection. There was a major outage on the exchange 2 wks ago which is now resolved but our woes continue.

We have always had to manually connect our wireless router at least once daily but recently it requires logon almost every hour. Our issue was escalated to level two support and their solution was to downgrade our package to a lower MB connection. We were connected to exchange for 23:59hrs until this morning when I had to manually connect again and was only on for 8 mins before being kicked out - have only been able to connect now.

In the last call the agent mentioned about our Noise Margin which was 0.5dB (below 10dB is bad apparently) and is now at 9.5dB. (Can anyone explain noise margin?)

I am wondering if we change provider are we likely to have same issues? I have attached latest line stats.
Thanks!

Line Mode ADSL2+ Line State Show Time
Line Power State L0 Line Up Time 00:01:26:13
Line Coding Trellis On Line Up Count 1

Statistics Downstream Upstream
Line Rate 6080 Kbps 827 Kbps
Noise Margin 9.6 dB 18.3 dB
Line Attenuation 44.0 dB 19.3 dB
Output Power 12.4 dBm 0.0 dBm
MSGC (number in overhead channel data) 59 12
B (number of bytes in Mux Frame) 190 103
M (number of Mux Frames in FEC Frame) 1 1
T (Mux Frames over sync bytes) 1 1
R (number of check bytes in FEC Frame) 10 4
S (ratio of FEC over PMD Frame length) 1.0000 3.9816
L (number of bits in PMD Frame) 1608 217
D (interleaver depth) 32 8
Delay 8 msec 7 msec
Super Frames 318367 304302
Super Frame Errors 269 0
RS Words 20693858 898865
RS Correctable Errors 283826 0
RS Uncorrectable Errors 3557 0
HEC Errors 233 0
OCD Errors 0 0
LCD Errors 0 0
ES Errors 0 0

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