Laptop keeps rebooting after sp3 install

sandt

hi,

not sure if this the right place so mods please move if needed.

having a big prob with an old laptop of mine (bout 5yr old compaq presario 2541eu) it promted me to install service pack 3 last week and now it wont boot up. it goes so far on start up then just keeps rebooting itself!
i have tried safe mode, and last known good config but the same thing keeps happening :mad:
i disabled automatic reboot on system failure and got this message:
stop: c000021a fatal system error the windows logon process system process terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000)
googled it but cant find much of a solution

i would do a re-install only the missus has some inportant tax info on it that hasnt been backed up which i need to get before a reinstall.
i cant find my xp disk at the mo but i could get one somewhere!

any ideas???

mukki

if there is important stuff on it, i would take the drive out and plug it intoa differnt pc and use the to recover the file before attempting any repairs on the pc

Gadgetman496

Microsoft are well aware of that one:

See HERE:

This is the email address for the MS guy dealing with it:

shashank.bansal@microsoft.com

See this page too:


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