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Eircom DSL - DNS Lookups Slow
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Any chance I can get an answer?
Because a simple powercycle of the modem in place of a reset hasn't been resolving it for a lot of customers where as the reset is an instant winner!
A single reset only puts it back to the default Eircom settings whereas five times in a row will put do a factory reset back to the default Netopia settings which won't help things 0 -
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Moderators, Education Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 24,056 Mod ✭✭✭✭
Join Date:Posts: 21860
Because a simple powercycle of the modem in place of a reset hasn't been resolving it for a lot of customers where as the reset is an instant winner!
A single reset only puts it back to the default Eircom settings whereas five times in a row will put do a factory reset back to the default Netopia settings which won't help things
So the problem is the Eircom settings that were altered then? Seems to go completely against what Eircom have said.How does changing the DNS servers consume any less time then flushing the DNS?
Also you put fix in quotes, are you implying it's not one?
The resetting of the router, power cycle, flushing and altering DNS - the fix for most has been altering the DNS and if need be then flushing the old DNS cache. No need to give a big list of things, confusing folk etc. Its not the exact fix (unless I am missing something).0 -
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Moderators, Education Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 24,056 Mod ✭✭✭✭ Join Date:Posts: 21860
I don't think there's anything required other than change the DNS settings on the modem, and then reboot your computer. That's all I've ever done when changing DNS servers, and it's never failed. Rebooting the modem, resetting the modem, flushing the DNS cache, should not be needed (though flushing the cache doesn't hurt).
A reboot of your PC is never really needed anyway. 0 -
A reboot of your PC is never really needed anyway.
Also, bear in mind that some people will have DNS settings on their PC/Laptops, if they are using Static IP's, for Torrents, etc.
They may have disabled DHCP to allow for port fordwarding, etc.
So, it is virtually impossible to give instructions for every instance, just general solutions which will suit most people.
There are so many different router/PC/Laptop combinations.
After all, people will do their own research, once pointed in the correct direction, which in this instance, seems to be a combo of DDoS and DNS poisoning.
The question is, has the ISP which is taking all our money put in place industry-standard solutions, developed over the last year on DNS, which go a long way to tackling the known issues.
If not, why not.
There should be answers to legitimate questions regarding these outages, not just spin and obfuscation, treating customers with comtempt :mad:0 -
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That contradicts what you said. You think resetting the settings back to default may be a fix. Thats changing the settings.
This is the second time I'm clarifying for you the reset doesn't just reset the settings to the default, read the previous post slowly.In most cases that I have came across - a move to OpenDNS avoided the problems Eircom are having. It seems from what I read, Eircom are giving out OpenDNS settings now?
Eircom are not giving out OpenDNS settings unless someone spoke with a rogue agent. Besides OpenDNS is insecure, it redirects google, and it covertly copies your requests so it can target advertising to you. Why on earth would anyone recommend that? Perhaps you thought it was a non profit organistation.Flushing the DNS will not avoid the DDoS or hack attack on Eircoms DNS.
It will undo it client side.Which is the main problem. Flusing DNS is only useful if the cache is messed up from Eircom which was an older problem.
So why does it resolve the issue?You know my work load, how? Iv been helping folk and on and off the board, and my resolution has worked in every case related. You may be dealing with another problem and somehow linking it with this.
I don't care to know, I'm stating my methord which I know to work 100% of the time unless there's an underlying issue and that your method works at the flip of a coin. Okay, it probably works more than 50% but it still leaves it to chance. Tails you lose
Most will point out flaws in peoples advise that will cause more headaches for customers, which is what you are doing.
You're right, this is me pointing out flaws in your advice.Moving to OpenDNS is the simple solution as the problems lie with Eircoms DNS.
Yes, if you want your spam to be targetted at you. Try reading something about OpenDNS on the internet that is not from www.opendns.com.Flushing your local cache wont fix Eircoms problems.
No, it will just fix the customer's problems and make their internet work. How about we leave Eircom's problems to Eircom?0 -
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This is the second time I'm clarifying for you the reset doesn't just reset the settings to the default, read the previous post slowly.
Eircom are not giving out OpenDNS settings unless someone spoke with a rogue agent. Besides OpenDNS is insecure, it redirects google, and it covertly copies your requests so it can target advertising to you. Why on earth would anyone recommend that? Perhaps you thought it was a non profit organistation.
It will undo it client side.
So why does it resolve the issue?
I don't care to know, I'm stating my methord which I know to work 100% of the time unless there's an underlying issue and that your method works at the flip of a coin. Okay, it probably works more than 50% but it still leaves it to chance. Tails you lose
You're right, this is me pointing out flaws in your advice.
Yes, if you want your spam to be targetted at you. Try reading something about OpenDNS on the internet that is not from www.opendns.com.
No, it will just fix the customer's problems and make their internet work. How about we leave Eircom's problems to Eircom?
You are funny :rolleyes:
Resetting a router, ROTFL the router isn't broken!
It would be just as easy to add Eircom DNS settings on the local PC which will do EVERYTHING you are suggesting including flushing the DNS cache without all the hassel of reseting the router and putting back Wireless settings. Then next time the DNS gets screwed just do a connection repair which also flushes the cache.
BUT THE PROBLEM IS EIRCOMS DNS SERVERS which need fixing so using openDNS is a viable fix and you only need to change the DNS settings on the local computer and can leave a working router alone.
Shock horror openDNS might be trying to make some money out of their free service when users are dumb enough to type in a bad url, so I guess you don't use Google as they log everthing you do and feed you advertising?0 -
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Moderators, Education Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 24,056 Mod ✭✭✭✭ Join Date:Posts: 21860
This is the second time I'm clarifying for you the reset doesn't just reset the settings to the default, read the previous post slowly.
Okay okay. Ill read it slowly this time. Reading a word, pausing for three seconds and reading the next word, this is what I have;I never said the default Eircom settings needed to be changed, only that the modem needed to be reset which would restore the default Eircom settings.
Hrm.. Two lines seem to contradict each other. The first suggests you never said to restore the router to default Eircom settings - but your second line states the opposite - that a reset, which you recommend, WOULD restore default Eircom settings. So, by recommending something that does such, you are effectively doing such.Eircom are not giving out OpenDNS settings unless someone spoke with a rogue agent.
May have read that part wrong.Besides OpenDNS is insecure, it redirects google, and it covertly copies your requests so it can target advertising to you. Why on earth would anyone recommend that? Perhaps you thought it was a non profit organistation.
Redirects Google? What do you mean? Thousands of websites do what OpenDNS does in terms of focus advertising, even Google - its how they make money. Why on earth would anyone recommend that? Because most people want working internet and if that means switching from Eircoms DNS to OpenDNS which would allow them browse the internet - people will bloody well do it! Do you honestly **** around with your clients routers by resetting the router and instead of switching them to OpenDNS recommend they "Sit tight, Eircom will have it fixed in a few weeks"?!
OpenDNS is used by thousands of people across the world, is fully secure and much more reliable (CLEARLY in this case alone) then most ISPs which in my experience frequently fault. If there was ANYTHING dodgy against OpenDNS it would NOT be used by thousands of people. Its used due to its reliability and because it doesn't, usually, **** up and cause harm.It will undo it client side.
Well done! But guess what? The problem is on Eircoms side - not the clients. Therefore, flushing the DNS will not usually have much benefit (circumstance depending). But guess what will? Moving DNS providers! Shock. Horror.So why does it resolve the issue?
Its a separate issue and obviously the circumstances in that case called for it. Since you seem clueless in what you are saying, god only knows what you were doing. But my advise has worked in pretty much all cases and is recommended by many other people within IT.I don't care to know, I'm stating my methord which I know to work 100% of the time unless there's an underlying issue and that your method works at the flip of a coin. Okay, it probably works more than 50% but it still leaves it to chance. Tails you lose
More then 50% and I lose? Jesus, you need to brush up on statistics dude. 99% of this topic has given out my advise. Shock horror, the results came back that the fix I recommend (as do many others here) - WORKS. So, how is it in that every case that has arisen here in relation to not being able to get the correct website (DNS Poisoning of Eircoms DNS - and you think OpenDNS isn't safe!) or sluggish performance in getting to websites that our fix works? More then 50% here, clearly, found our advise correct.You're right, this is me pointing out flaws in your advice.
Your the only one in this topic spouting out nonsense and useless advise which is more hassle and is not the fix. Jesus almighty, clearing your local cache will not fix Eircoms DNS. Resetting back to, pretty much the SAME settings on an Eircom router, will NOT work. Why? Because the problem lie on the Eircom server and NOT!!!!! the local machine. For crying out loud even Eircom have said its THEIR problem. Are they flawed too?
Your advise is incorrect.Yes, if you want your spam to be targetted at you. Try reading something about OpenDNS on the internet that is not from www.opendns.com.
So we should avoid Google and thousands of Google Advert based website then? You will probably ask why - because both Google and mannnnnnnny others do the EXACT SAME THING! OpenDNS NEEDS CASH and provides ADVERTS (god forbid) to do this.
One more thing - Boards.ie also has targeted "spam" at its userbase. Quick! Tinfoil hat and duck for cover!No, it will just fix the customer's problems and make their internet work. How about we leave Eircom's problems to Eircom?
Oh for crying out loud. I REALLY hope you are not suggesting that while its a problem with Eircom, resetting a router will fix the problem and give internet access back. It doesn't add up. Its like saying 2+2=5. If Eircom isnt working, then you can be damned sure that the router (unless its from the School of Hogwarts!) isn't going to be able to kick Eircom back into shape and get the internet working!
Ill assume you just leave your customers suffer without internet because you fear the consequences of targeted advertising which they come across on a daily basis anyway. Tinfoil hat ftw!I'm not suggesting altering the DNS and flushing it, the flush will take care of that.
ARGH!!!! Flushing DNS DOES NOT CHANGE DNS SETTINGS!!!!!!!!!!! Its two COMPLETELY separate areas.Listen I've done this hundreds of times over the last few days which is probably more than most who have posted on this issue including you and I can assure you leaving out any of the steps I outlined has resulted in a negative result for some customers.
How odd. In every case here and outside of Boards, my settings have worked perfect! How? Because I have an understanding of how the internet works, how DNS works and how your local PC/Router connects to the interweb. I understand that 1) Changing your settings wont fix Eircoms problems, 2) Changing your settings wont give you internet if Eircom is down, 3) The solution is to bypass the area on Eircom causing the problem, 4) Flushing DNS does not create new DNS servers or fix broken DNS servers.
Carry on what you are doing though - decent IT folk will get your future business when your clients get fed up that you wont fix their problem and instead making their life more difficult and clearly has no clue.I was just trying to help and now I don't know why I bothered. I will leave you guys alone to cry about Eircom, argue amongst yourselves and compare each other's e-penises.
1) Your advise was crap and incorrect,
2) Eircom are at fault - paying customers have every right to get annoyed,
3) As I said, you cant compare with mine. Its far to big for you to even match it.0 -
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Antrim_Man wrote: »Did you change the DNS settings???????
Nope--I didnt change anything.Just waited for it to start working again 0 -
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