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BT broadband down in Cork

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  • 06-07-2009 11:53am
    #1
    radar0976
    Registered Users Posts: 433 ✭✭


    I am living in Rochestown, Cork. My BT broadband has been down since last Friday. According to their tech support line it is affecting 021 and 026 areas. Anyone else have this problem or heard when it's going to be back ?


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    #2
    djd80
    Registered Users Posts: 440 ✭✭djd80


    Hiya

    I'm living in Rochestown and have the very same issue. I called their tech support on Saturday and was told it was an individual problem on my line and that if it was a problem on the BT side it would be fixed Monday but otherwise it could be next Friday before it's sorted!!

    I'm relieved to hear its not just a problem with ours as it may be sorted sooner.


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    #3
    radar0976
    Registered Users Posts: 433 ✭✭radar0976


    Here's hoping! As a matter of interest what speed are you getting ? I signed up for 24MB and am getting ~2.8MB!


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    #4
    djd80
    Registered Users Posts: 440 ✭✭djd80


    I signed up for the basic package and when I check the modem I'm getting 7mb and its usually pretty close to that anyway


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    #5
    radar0976
    Registered Users Posts: 433 ✭✭radar0976


    Got it fixed last night. They had to reset the port I was connected on and also re-create my profile. Still only getting 3.5Mb though!


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    #6
    cpu-dude
    Closed Accounts Posts: 1,089 ✭✭✭cpu-dude


    radar0976 wrote: »
    Got it fixed last night. They had to reset the port I was connected on and also re-create my profile. Still only getting 3.5Mb though!
    It's probably all you can get on your line. Lets see your line statistics.


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    #7
    aidanodr
    Registered Users Posts: 1,829 ✭✭✭aidanodr


    Guys,

    The thread about "Eircom DSL - DNS Lookups Slow" is your problem:

    http://www.boards.ie/vbulletin/showthread.php?t=2055608998&page=10

    In that thread I did a HOW TO post:

    http://www.boards.ie/vbulletin/showpost.php?p=61023988&postcount=144

    Ye need to temporarily OR permanently change your DNS addresses in your router. Read that post?

    Aidan


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    #8
    cpu-dude
    Closed Accounts Posts: 1,089 ✭✭✭cpu-dude


    aidanodr wrote: »
    Guys,

    The thread about "Eircom DSL - DNS Lookups Slow" is your problem:

    http://www.boards.ie/vbulletin/showthread.php?t=2055608998&page=10

    In that thread I did a HOW TO post:

    http://www.boards.ie/vbulletin/showpost.php?p=61023988&postcount=144

    Ye need to temporarily OR permanently change your DNS addresses in your router. Read that post?

    Aidan
    No it's not the same problem.


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    #9
    Jonathan
    Moderators, Education Moderators, Home & Garden Moderators Posts: 8,170 Mod ✭✭✭✭Jonathan


    aidanodr wrote: »
    Guys,

    The thread about "Eircom DSL - DNS Lookups Slow" is your problem:

    http://www.boards.ie/vbulletin/showthread.php?t=2055608998&page=10

    In that thread I did a HOW TO post:

    http://www.boards.ie/vbulletin/showpost.php?p=61023988&postcount=144

    Ye need to temporarily OR permanently change your DNS addresses in your router. Read that post?

    Aidan
    How would Eircom DNS servers affect BT customers? :rolleyes:


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    #10
    aidanodr
    Registered Users Posts: 1,829 ✭✭✭aidanodr


    Sorry Guys,

    My fault - not reading correctly

    Ill now crawl back into my shell :D

    Aidan


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    #11
    aidanodr
    Registered Users Posts: 1,829 ✭✭✭aidanodr


    HOWEVER,

    Just a thought - its rather coincidental. As far as I know - might be wrong again - but is BT piggy backing on the eircom systems and copper cable? Trouble with Eircom = trouble with BT?

    Aidan


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    #12
    cpu-dude
    Closed Accounts Posts: 1,089 ✭✭✭cpu-dude


    aidanodr wrote: »
    HOWEVER,

    Just a thought - its rather coincidental. As far as I know - might be wrong again - but is BT piggy backing on the eircom systems and copper cable? Trouble with Eircom = trouble with BT?

    Aidan
    Same exchanges, different equipment. Eircom resell the Broadband... it doesn't loop through their network to all other resellers. In that case, if Eircom went down - every DSL provider in Ireland would too.


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    #13
    radar0976
    Registered Users Posts: 433 ✭✭radar0976


    I got this reply from BT broadband today so must give it a go this evening and check my stats.


    Direct your browser to ftp://ftp.esat.net and save the 500MiB file to your harddrive. When the transfer rate stabilises take note. There is no need to download the entire file. Please reply with this rate.

    What is the name and model of the router you are using?

    If you are using a Voyager router:
    Open your Internet browser
    In the address bar type in 192.168.1.1
    This will take you into your routers configuration page
    On the bottom left hand corner of the screen you will see the version number. Please reply with this number.
    Click on Advanced on the left hand side and then click on Advanced again when it appears on the main part of the screen.
    Click on System
    Click on Remote Access
    When asked for login details, type admin for the username and admin for the password
    Tick the boxes Telnet and Ping and then click apply
    Click on Status
    Click on Broadband line
    Please reply with the Line Rate, Noise Margin and Line Attenuation figures


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    #14
    radar0976
    Registered Users Posts: 433 ✭✭radar0976


    These are the stats from my line. Can anyone make any sense of these ? As you can see I'm getting 3.9 meg download. From these figures can anyone tell me why I am not getting 24 meg ? Thanks in advance.

    Line Mode ADSL2 Line State Show Time
    Line Power State L0 Line Up Time 00:21:43:18
    Line Coding Trellis On Line Up Count 1

    Statistics Downstream Upstream
    Line Rate 3913 Kbps 987 Kbps
    Noise Margin 4.6 dB 5.7 dB
    Line Attenuation 56.5 dB 33.1 dB
    Output Power 12.9 dBm 0.0 dBm


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    #15
    cpu-dude
    Closed Accounts Posts: 1,089 ✭✭✭cpu-dude


    Because you can't get 24MB - by the looks of those stats, I'd say you could get a maximum of 3 to 4MB. Best ask BT to reduce your profile, your not going to get anymore.


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    #16
    Fluffybums
    Registered Users Posts: 362 ✭✭Fluffybums


    I'm with BT in an O5 area, there have been problems for about a week and a half now. Although I'm online the connections is slow and a hell of a lot of pages do not load properly. The BT helpdesk have been very nice and tried to be helpful, I now a lot more about fixing (or trying to) my connection than I did before:).
    Anyway when I run the diagnostics check from the configuration, troubleshooting page I consistently get the following fault

    Test ATM OAM F5 segment ping: FAIL

    What does this mean, can I fix it and I'm not a particularly techy person so simple language please:o?

    I also occaisionally get a

    Ping default gateway: FAIL

    and even more confusion it diagnostics is giving

    Test your Ethernet Connection: DOWN

    How can my ethernet connection be down but I'm still able to long on even if the connection is c**p?

    Very confused.


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