debit card fraud €9000 stolen

pranal

hi,

my wife receive a letter on a Monday from AIB bank saying that, someone was trying to access her account, we immediately checked her internet banking and saw some unusual transactions in US dollars,we immediately cancelled her card and saw the balance,up to 4000 was withdrawn from her account.
we immediately went to garda station and lodged a complaint.
next morning when we went to the bank we figured out that upto 10000 was missing from her account, she was totally in a shock.

the bank gave a complaint form and said if the fraud is proved she would get her money back into her account, and it would take upto 60 days for the whole process.

she only used her card 4 times in last 2 years
1.pay her o2 bill 2. tescos 3. pay board gais bill
4.in a restaurant

she is surprised why the bank did not cancel her card immediately when the bank found out some unusual transactions were happening on her account rather sending a letter by post on a Thursday evening which we only received on monday. gave the person whole weekend to withdraw money.

she is completely depressed all our hard earned money, which we were saving for a purpose is gone, and don't know if its going to comeback(young family with a two year old)

please suggest if anybody has faced a similar situation and what is the best way to handle the whole thing

Solair

It's very likely that she will get the money back, as it is clearly fraud.

I assume she also uses the card in ATMs?

Seems likely the card was skimmed, data transmitted abroad, fake card made up and it was subsequently used to withdraw cash abroad.

It really should be possible to have a system where by you can switch off international 'roaming' for your ATM card, or limit it to juristictions that you are likely to be in.

I also do not understand why it is taking so unbelievably long to roll out chip and pin properly on a global scale. The fundamental flaw that all these cards have is that the chip and pin system can be ignored/overridden and the 1960s magstripe technology used instead.

It should be possible at this stage to issue cards which do not have magstripes. It would be FAR more secure.

The current system is a bit like having a really complicated, sophisiticated alarm on your house, but leaving all the doors unlocked, and having a big 1960s round pin plug on the wall with ALARM do not unplug written on it.

BuffyBot

pranal, you already have a thread here

You do not need another one.