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UPC Tech Support Nightmare!
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There are loads of legal valid diagnostic tools that can be used in a way that contravenes Irish Law or an ISPs T&C.
Accessing the ISP side of a cable Modem is almost certainly one of them. Describing to anyone how to do this can be breaking Irish Law.
I can't explain further, or I would be breaking the law. A TFTP server is a quite legal tool. Using one with a Cable modem is only for an ISP.
Theft of service or Enabling* Theft of Service is Criminal in Irish Law.
(*i.e. by describing tools, equipment or actions that would enable 3rd parties to steal a service).
Describe your tools & actions to UPC and post back their response
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There are loads of legal valid diagnostic tools that can be used in a way that contravenes Irish Law or an ISPs T&C.
Accessing the ISP side of a cable Modem is almost certainly one of them. Describing to anyone how to do this can be breaking Irish Law.
I can't explain further, or I would be breaking the law. A TFTP server is a quite legal tool. Using one with a Cable modem is only for an ISP.
Theft of service or Enabling* Theft of Service is Criminal in Irish Law.
(*i.e. by describing tools, equipment or actions that would enable 3rd parties to steal a service).
Describe your tools & actions to UPC and post back their response
When I mentioned this to the girl on the phone, she didnt know what I was talking about, so I thought its okay, but I rather dont ask them again 0 -
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Since this morning, the speed is back on normal, 9.8/0.98 megabit
I've logged in the modem's ISP side, and noticed that only me and someone else connecting, there were three of us previously, now, if the third guy connects back and my speed goes down to 2mb again I will now, that its HIM
Wait ? You initially said you were bypassing the router and connecting one comp to the modem directly? Now you see that it was the connection of a THRID person at the same time to the modem causing the slow down? If you bypassed the router as you say and used the comp on ethernet to the modem how is the second and third person connecting?????0 -
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FYI the post I made about accessing the admin page does not allow you to change ANY settings at all, it just gives you a lot more diagnostic information, which is largely useless to the untrained eye.I don't think this is something the ISP wants a user to do, so unless you can show where UPC state that this is allowed, don't post the explanation.
I've removed some posts there, but if anyone can show that UPC allow this, I'll reinstate them.
the only two things you can actually do in there is clear down the log file and test the phone line connected to it, assuming you have one. none of which are or can be destructive in any way.
not to mention that it's publicly available information. i found it myself on the net simply by searching for the name of the modem and the word 'admin' and most of the results on the first page tell you the same thing I said in my previous post.
if you don't want to leave the info up then fair enough, you're the boss, but you honestly couldn't do a scrap of harm with the information, even if you wanted to.
accessing the other side of the modem however is a different story altogether (legally speaking) and should probably be kept off an open forum, just to be on the safe side. 0 -
FYI the post I made about accessing the admin page does not allow you to change ANY settings at all, it just gives you a lot more diagnostic information, which is largely useless to the untrained eye.
the only two things you can actually do in there is clear down the log file and test the phone line connected to it, assuming you have one. none of which are or can be destructive in any way.
not to mention that it's publicly available information. i found it myself on the net simply by searching for the name of the modem and the word 'admin' and most of the results on the first page tell you the same thing I said in my previous post.
if you don't want to leave the info up then fair enough, you're the boss, but you honestly couldn't do a scrap of harm with the information, even if you wanted to.
accessing the other side of the modem however is a different story altogether (legally speaking) and should probably be kept off an open forum, just to be on the safe side.
"Admin page" you talking about above is equal to what I've called the "ISP-side", and there was no option to modify anything there, It only gives you detailed connection information.0 -
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ah bless, you still believe in the tooth fairy!FloatingVoter wrote: »We do have a Communications Regulator . Call them at 1890 229 668. They were interested in my upc story and the more the merrier might get something done.
sorry, couldn't resist.
seriously though, comreg either can't or won't do a thing, they never do. that number is more of an emotional support line for people who've been screwed over by telecoms companies. they'll sit and listen to you, but at the end of the day nothing will ever come of anything that goes through their doors.0 -
ah bless, you still believe in the tooth fairy!
sorry, couldn't resist.
seriously though, comreg either can't or won't do a thing, they never do. that number is more of an emotional support line for people who've been screwed over by telecoms companies. they'll sit and listen to you, but at the end of the day nothing will ever come of anything that goes through their doors.
You'll be telling me theres no Santa next.:)
Seriously, bitching in these forums won't get us anywhere though. What upc does understand is bad publicity, and be that word of mouth, getting told off on Joe Duffy or consumer complaints - let it roll. People aren't as easily parted with €42 these days. If upc are serious about rolling out 120 Mbs broadband and selling it, they'd need to display that first they can handle 20 Mbs. So far they're failing miserably.0 -
ah bless, you still believe in the tooth fairy!
sorry, couldn't resist.
seriously though, comreg either can't or won't do a thing, they never do. that number is more of an emotional support line for people who've been screwed over by telecoms companies. they'll sit and listen to you, but at the end of the day nothing will ever come of anything that goes through their doors.
In fairness to Comreg UPC running a premium number support line probably doesnt fall within their remit. However it is now obvious that customers are being referred to this number with a minimal effort to help solve their problem by the upc support people.
I don't believe that an ISP should be allowed to operate in this fashion - even if the operation was run absolutely scrupulously it would be difficult to avoid the perception that customers were being referred the premium number unnecessarily to put it kindly.
However there is probably no one to stop them. It would be very interesting though if it was to make the public airwaves to hear how many people have been referred unnecessarily.
It appears that there is no quality assurance - there is no information about the qualifications of the people manning the phones - there is no way of knowing in advance how much the call is going to cost and ironically enough the more one of the staff genuinely tries to help the more it is going to cost!
Who can someone contact in UPC for example if they find they have accumulated a large phone bill and that they should not have been referred to the premium number at all?0 -
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So did you get the callout in the end? is it all sorted?
i was away so i had to reschedule this for tuesday.. so we will see. but i have to add something, my speed is back since friday evening, sometimes i loose the connection, very rare... sometimes the speed is super fast... 25mbps (yes true, and dont ask me whats happening) i did a speed test 10 mins ago...:eek: was getting 25mbps on eircom, smart, speedtest.net... downloading was super fast... now the connection is "normal" 9-10 MBPS... its crazy... all i want is 8-10mbps but constantly 0
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