Gunns - Excellent Service

CabanSail

I met up for breakfast with some friends from Australia who are visiting Ireland on holidays. One of them had a Sony P&S but had left the battery charger at home. The battery has lasted for the last two & a half weeks but had gone flat yesterday. We were just across the road from Gunns & so went in to see if they could assist. They had a Universal Charger & the Sony Battery fitted. They charged the battery for them to help out. It should last them for the last week of their holiday now.

You will never get service like that from an online retailer, you may not even get it from some other Brick & Mortar shops either.

So this is a BIG Thank You for the assistance & excellent service.

*eadaoin

gunns is run by champions, they're always so friendly and helpful i can't say enough good about them

mehfesto2

Yup, gotta agree.

They're service convinced me to buy all my stuff there in the future. I used to buy lenses only online, but knowing the after customer service is as good as it is there, it'd be silly not to buy there!

mrboswell

Totally agree - I just don't understand why people shop with their main rival who are grossly more expensive and no where near as helpful.

Simplicius

I simply don't go anywhere else..... not only do you get great service, you get advice if you want, I got some great tips about printing and developing each time I went in to pick up new chemicals for the darkroom.

MagicMarker

mrboswell wrote: »

Totally agree - I just don't understand why people shop with their main rival who are grossly more expensive and no where near as helpful.

Who are their main rivals?

I've heard good things about Gunns alright, do they stock a good selection of filters?

TBH they're really losing out by not having a website, I've bought a couple of lenses over the last month and I shopped around a little but the fact that they don't even have a site to reference meant I didn't even consider them tbh.

mrboswell

MagicMarker wrote: »

Who are their main rivals?

I've heard good things about Gunns alright, do they stock a good selection of filters?

TBH they're really losing out by not having a website, I've bought a couple of lenses over the last month and I shopped around a little but the fact that they don't even have a site to reference meant I didn't even consider them tbh.

Conn artists...

Agree a website would help but I think the personal touch is what they are all about and thats what they are good at.

ThOnda

I was there only once, but I like the store and the service provided. Unfortunately, I cannot get there during the week and they are closed on Saturdays. They are closed even on Tuesdays before DCC meetings.

Mycroft H

ThOnda wrote: »

I was there only once, but I like the store and the service provided. Unfortunately, I cannot get there during the week and they are closed on Saturdays. They are closed even on Tuesdays before DCC meetings.

I was there yerterday, and they were qiute busy.

They sold me 5 rolls of out of date velvia yesterday without even telling me when purchasing them. Only realised when i was sitting down getting something to eat, and had to walk back halfway across town to get to get new in date rolls from them.

Turned out they didnt have any in date velvia but i got a refund and a apology. I was still a bit dissapointed in them.

Excellent service apart from that though

thefizz

Unless their Velvia was out by years then it would be fine.

Re Saturdays, they open every Saturday except on bank holiday weekends.

Rusty Trombone

I just got my new D700 and SB900 and 105mm macro form Gunns, Being self employed and able to claim the VAT, I actually saved on thinternet prices, which, when you add up every thing I got, Gunns were nearly 500 euros cheaper than Conn's.

I agree with all the posts here, personal service and a friendly face are worth their weight in gold.

GO Gunns!

dazftw

Was in Dublin today for the king of concrete thing, decided to go to gunns get some film.. forgot it was sunday and they were closed. I was looking forward to going in! :mad:

Mycroft H

thefizz wrote: »

Unless their Velvia was out by years then it would be fine.

Re Saturdays, they open every Saturday except on bank holiday weekends.

Ah it was three months out of date. As im a newbie to film i wasnt sure how it would react to been out of date by several months, so i was sticking by the date on the side :pac:

humberklog

What with so many people giving good reports about the shop I wonder if it would be worth while approaching them about a Boards.ie discount?
It worked in Artane for developing film rolls to cd.
Numbers, business and positive talk are all good for commerce and what's good commerce is good for business and in turn should be good for the consumer.

Does anyone know if it has been done and if not I wouldn't mind saying it to them.