Problem with msn messenger

xmaslove

Hi all,

I've been having a problem with msn messenger since yesterday, it's not letting me sign in it's saying the service is temporarily unavailable, yet i have friends that can sign in no problem, i've tried uninstalling it and reinstalling it, setting up a new live.ie account and i'm still getting the same error message. has anyone come across this before and if you have is there anything i can do to fix it.

thanks in advance

jeffk

Whats the error number?

Have you tried restarting your router?

Ive had more errors with msn messenger of late, so don't worry your not alone.

Tar.Aldarion

Mine wont even get to the log in screen adn dunno how web messenger works anymore, tehy seem to have combined it with the email account, dunno whats going on!

yayamark

Not working for me either even though i logged in a couple of days ago.

jeffk

Tar.Aldarion wrote: »

Mine wont even get to the log in screen adn dunno how web messenger works anymore, tehy seem to have combined it with the email account, dunno whats going on!

Uninstall it
run this http://www.softpedia.com/get/Internet/Chat/Other-Chat-Tools/ZapMessenger.shtml
then reinstall the latest one.

That wipes all knowledge of msn messenger on your PC.No you don't lose contacts/address book.

jeffk

Also have people tried deleting any reference to msn in there firewall settings?
Sometimes you do that and then re-allow it and you away.

xmaslove

thanks i'll try those and see how i get on, how do i do that thing with the firewall? just to say that the error code is 8004882e and it's saying "we cannot sign you into msn messenger"

jeffk

xmaslove wrote: »

thanks i'll try those and see how i get on, how do i do that thing with the firewall?

No worries, what anti virus software do you have? usually mcafee or norton.

xmaslove

i have norton and avast but i think i should only have one?

yoyo

xmaslove wrote: »

i have norton and avast but i think i should only have one?

Ditch Norton, keep Avast, and yes having 2 anti virus programs is useless, not only will it slow down your pc hugely usually but having 2 guards running conflict and so your system is less "protected"!

Nick

jeffk

Yes one firewall is all you need.

On the date and time, i read that and my date and time was grand.

xmaslove

would you believe it, but the time is wrong on my laptop, (i only got it a few weeks ago) so i'll try and fix that also

jeffk

looking for the norton firewall info @ the minute, its new to me ive mcafee.

http://store.bioware.com/help/norton_firewall.html

Looks fairly simple, unless thats an old norton lol

xmaslove

no i'm afraid it's no good, still won't let me in damn it anyway, i tried to set up a new account with new username and password and it still didn't let me in

jeffk

xmaslove wrote: »

no i'm afraid it's no good, still won't let me in damn it anyway, i tried to set up a new account with new username and password and it still didn't let me in

Did you uninstall and reinstall the way i said?
Also it should come up with an error code as to why you cant log in.

xmaslove

yes i uninstalled it and ran that thing messengerzap and it said that all traces of messenger had been removed and then i reinstalled it, but still won't let me in, the error code is 80040154

jeffk

xmaslove wrote: »

yes i uninstalled it and ran that thing messengerzap and it said that all traces of messenger had been removed and then i reinstalled it, but still won't let me in, the error code is 80040154

- Click on the Start menu, select Run and type the following:
Regsvr32 %windir%\system32\msxml3.dll

Hopefully, you will see a window popup that says: DllRegisterServer succeeded in C:\Windows\System32\msxml3.dll is succeeded.

Step 2. Restart your computer and sign into Messenger again

xmaslove

yes i did that, and i got the pop up message and shut down and restarted and still no good it says "signing into windows has failed because the service is temporarily unavailable. Please try again later" Error code 80040154 :mad:

jeffk

xmaslove wrote: »

yes i did that, and i got the pop up message and shut down and restarted and still no good it says "signing into windows has failed because the service is temporarily unavailable. Please try again later" Error code 80040154 :mad:

It says if it fails, down this-extract it-and run

http://download.microsoft.com//download/0/F/4/0F4D43A7-8D47-4312-BC35-EC1F888AC156/en/Contacts-ship-neutral.cab

xmaslove

ok i extracted the contacts to my documents, so do i run messenger again now

jeffk

xmaslove wrote: »

ok i extracted the contacts to my documents, so do i run messenger again now

did u run the contents?

xmaslove

when i click on the contacts icon, i get a box saying "select a destination" it says "select a place where you want to extract the items, then click the extract button" and the places available are desktop with sub folders underneath my documents, my computer, my network places and old laptop. I don't see anything about run

jeffk

extract to desktop
then youll see another file, like a small pc monitor
double click on that(its the same as installing a program)

xmaslove

yes i did that and i got a file download warning "a publisher could not be verified" and i clicked save anyway and it was just like if the task was completed

jeffk

was there a option to run or just the save option?

xmaslove

no just the option to extract that was it

jeffk

and then when you double clicked on the extracted file did i have a run option?

xmaslove

no run option at all

jeffk

and i assume still no working msn?

xmaslove

no still the same, no msn, a friend of mine used that team viewer appliction where he could screen share with me and he was able to sign in with his own id and everything so i think the problem is with my profile or something but i don't know how to resolve it

jeffk

xmaslove wrote: »

no still the same, no msn, a friend of mine used that team viewer appliction where he could screen share with me and he was able to sign in with his own id and everything so i think the problem is with my profile or something but i don't know how to resolve it

Ah right so try changing your password

http://en.kioskea.net/faq/sujet-155-how-to-change-or-recover-your-windows-live-messenger-password#1-changing-your-password-windows-live-messenger

xmaslove

well i'll try that but i thought when i created a new username and password that it would let me in but it wouldn't

jeffk

If your friend signed in with their id but you said you couldn't with a new one then im outta ideas.
Try changing your password and after that im lost for ideas.

xmaslove

no still no good, i changed my password and still can't sign in, i can sign into msn but just not messenger, i tried to sign into web messenger and it said that web messenger wasn't available at this time, so i dunno, i can't understand it, if i uninstalled it completely and reinstalled it, why the problem is persisting.