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Anytime banking (Ulster Bank) Can't log on!

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  • 12-08-2009 1:03pm
    #1
    buck65
    Closed Accounts Posts: 4,969 ✭✭✭


    Anyone else having trouble with the service today, site seems to be open but my codes etc won't work!


Comments

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    #2
    cdb
    Closed Accounts Posts: 882 ✭✭✭cdb


    Same here. Are you using firefox 3.5.x? Try using IE.


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    #3
    Wetbench4
    Registered Users Posts: 1,229 ✭✭✭Wetbench4


    This happened to me before and it turned out it was the northern irish or english site i was trying to log onto. Just make sure its the ROI site.


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    #4
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    It's working for me using this link
    http://www.ulsterbankanytimebanking.ie/

    There's (what I would consider) an unusual message about updating your phone number details in case they need to contact you about transactions though.


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    #5
    cdb
    Closed Accounts Posts: 882 ✭✭✭cdb


    Internet Explorer works fine, the latest releases with Firefox 3.5 do not seem to work at the moment. Use Internet Explorer to log in an you'll be fine.


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    #6
    Random
    Closed Accounts Posts: 19,080 ✭✭✭✭Random


    Random wrote: »
    It's working for me using this link
    http://www.ulsterbankanytimebanking.ie/

    There's (what I would consider) an unusual message about updating your phone number details in case they need to contact you about transactions though.
    This is using FF 3.5.2 without issue.


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    #7
    buck65
    Closed Accounts Posts: 4,969 ✭✭✭buck65


    Just got back in today, had to re-register, used all the same passwords as always and they wouldn't work - got it sorted though -god knows what the bank did !?


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    #8
    tommyboy2222
    Closed Accounts Posts: 914 ✭✭✭tommyboy2222


    Anyone else having trouble with the service today, site seems to be open but my codes etc won't work!



    This is happening for me also


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    #9
    ScouseMouse
    Closed Accounts Posts: 5,070 ✭✭✭ScouseMouse


    I have just logged in just now.


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    #10
    tommyboy2222
    Closed Accounts Posts: 914 ✭✭✭tommyboy2222


    Hey ,

    Just an update on this.

    As you can see from my post above I was unable to log on last week.

    I received a letter from Ulster Bank online to contact them and today I did.

    I expected to be told that I had locked myself out of my account but instead was told that my account had been suspended as my details (including my password etc) had been found on a hard drive that was involved in some some kind of fraud ring.

    Obviously my home pc had been infected with some kind of trojan virus. I was told that one of the signs of this was that the machine would be very slow or take a long time to boot up. This had happened a few months ago but after a few weeks it seemed to return to normal so I put it down to the pc being a few years old.

    I was told that the likely culprit was a virus called wsnpoem which recorded keystokes and eventually got my password. I was advised to format the drive rather than use any kind of anti virus software.

    I think I will be using my work pc in future for my online banking !!


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