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Sofa damaged during delivery

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  • 17-08-2009 4:32pm
    #1
    Neilw
    Registered Users Posts: 3,786 ✭✭✭


    Hi all,

    I bought a sofa from a retailer. It was a floor model 3+2+1 in leather. Checked it in the showroom and it was perfect. I also signed to say it was undamaged in the shop.

    It was damaged during delivery somehow, there are various scuffs and a couple of little tears on the leather. I pointed these out to the delivery driver who took note and also pics on a camera phone.

    The retailer wants to send someone to inspect it and suggested they touch up the scuffs or colour the leather where damaged. I'm not 100% happy about this as I had a leather seat in a car done like this and it didn't last.

    What are my rights here, would like to know before they get back to me?

    Thanks :)


Comments

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    #2
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    You have the right to a replacement, repair or refund. They've offered the repair, but you don't necessarily have to accept it. If they do a repair, and it's not 100%, or it doesn't last, then you could go for one of the other options.

    I'd be asking them to take it back for a full refund, if I were you. A patchwork repair job is going to look awful, and it's not what you paid for.


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    #3
    Neilw
    Registered Users Posts: 3,786 ✭✭✭Neilw


    jor el wrote: »
    You have the right to a replacement, repair or refund. They've offered the repair, but you don't necessarily have to accept it. If they do a repair, and it's not 100%, or it doesn't last, then you could go for one of the other options.

    I'd be asking them to take it back for a full refund, if I were you. A patchwork repair job is going to look awful, and it's not what you paid for.

    Thanks jor el.

    It was a floor model that was on sale, expensive one reduced by 50% or so. I would be reluctant to go down the refund route as I don't think I will get the same quality/style again or I'll be waiting months for delivery from another shop.


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