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Shattered glass splashback - Refund?

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  • 21-08-2009 5:31pm
    #1
    El Camino
    Registered Users Posts: 174 ✭✭


    I recently purchased a coloured glass splashback from B&Q to go on the wall over my hob. While cooking dinner the other night it shattered. I presume this has something to do with the heat from the hob at the time.

    I've contacted B&Q explaining the problem and they had said that they have never heard of this happening and want to contact the manufacturer to check it out. They have now asked me to contact the manufacturer directly and send on some photo's of the damage.

    It was fitted as per the instructions that came with it. There's not too much to it really. It has a sticky back that sticks to the wall and just needed a bit of silicone around the edges to seal it off.

    Where do i stand? The product was advertised for this exact purpose so if it was down to the heat then it's not fit for the purpose that it is being advertised for. Should i contact the manufacturer directly or should B&Q automatically refund me for the purchase?


Comments

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    #2
    3DataModem
    Registered Users Posts: 3,998 ✭✭✭3DataModem


    Perhaps the wall wasn't flat, and there was a slight bend in it when adhered to the wall. This would have put it under stresses which would weaken it.

    Unlikely but possible.


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    #3
    Sleipnir
    Registered Users Posts: 5,514 ✭✭✭Sleipnir


    Your contract is with B&Q. If they want explanations from the manufacturer, that's up to them.

    They're not under any obligation to refund you though, they can offer to replace it.


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    #4
    Davy
    Registered Users Posts: 19,340 CMod ✭✭✭✭Davy


    Its the usual refund or replacement and from B&Q. You dont have to do anything.


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    #5
    Miaireland
    Registered Users Posts: 4,065 ✭✭✭Miaireland


    The shop gives you a replacement/refund and it is up to them to chase the makers.

    Poor you, you must have got a terrible fright.


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    #6
    k123456
    Registered Users Posts: 2,182 ✭✭✭k123456


    This has come up in the UK with BQ splashbacks. Looks like an ongoing issue


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    #7
    El Camino
    Registered Users Posts: 174 ✭✭El Camino


    It's now about 3 weeks since i raised the issue with B&Q and i still have not had an answer. I contacted the manufacturer as requested by B&Q (even though it is up to them to resolve the issue). The manufacturer appeared to be ready for such customer complaints as they were more than happy to give me the main customer service number for the UK, who when contacted, were more helpful and confirmed that the Irish store should have resolved the issue first time around.

    So as it stands i'm still waiting for someone in the local store to call me back. I've been assured that i will get a call tomorrow. At this stage i just want my money back and i'll go get the area tiled...

    If I'm not contacted promptly can/should i contact the National Consumer Agency regarding the repair/returns process or Advertising Standards for misleading advertising as the product does not appear to do what it's advertised to.


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    #8
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,497 Mod ✭✭✭✭Cabaal


    Why not call into the store at this stage and say your sick of them fecking about and you want it resolved while your in the store, you've been tiold by the manufacturer its B&Q's job to do this.


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    #9
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Cabaal wrote: »
    Why not call into the store at this stage and say your sick of them fecking about and you want it resolved while your in the store, you've been tiold by the manufacturer its B&Q's job to do this.

    Ditto. And remind them that if they continue to fail to address this issue that you will lodging a claim with the Small Claims Court to seek redress.


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