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Urgent Help Needed!

  • 25-08-2009 10:46am
    #1
    GTE
    Registered Users, Registered Users 2 Posts: 3,915 ✭✭✭


    Hello,

    I am in need of urgent help regarding a HP Scanjet N8460 and Windows Vista SP2.

    I am scanning the archives of my fathers office using this scanner and the inbuilt HP software.

    Yesterday it worked fine yet today when I scanned a document it wouldnt save, the HP program would freeze and I would have to try again. I have not been able to scan one document today.

    I then tried to uninstall and reinstall the software again, but now I get a terminal error causing a rollback of the installation so I cant reinstall.

    The error is

    " HP Smart Document Scan Software Installer Information

    Error 1935. An error occurred during the installation of assembly component
    {AE56AAF5-F3C0-3D4B-8859-A1E50A3E27BF}, HRESULT; 0x80070422.

    The computer has been "streamlined" to cope with the Vista load on system resources so some service have been disable but they have been disable for months so I do not understand why now it has happened, however if there are any services I need check please list them.



    Computer Spec
    The Computer is a Dell Dimension 9200
    2.13 Core 2 duo CPU
    2GB ram

    Thanks
    Rob


Comments

  • #2
    babaloushka
    Closed Accounts Posts: 490 ✭✭babaloushka


    Have you tried to do a system restore? Sounds too simple, but sometimes it really does solve these weird problems when you don't know what went wrong from one day to the next.


  • #3
    GTE
    Registered Users, Registered Users 2 Posts: 3,915 ✭✭✭GTE


    Fudge, the system restore on this computer doesnt seem to be working :S

    Thanks for the reply though


  • #4
    wolfric
    Registered Users, Registered Users 2 Posts: 1,190 ✭✭✭wolfric


    make sure Windows Installer Service is enabled


  • #5
    GTE
    Registered Users, Registered Users 2 Posts: 3,915 ✭✭✭GTE


    I have just done that and it is enabled.
    The installation starts and keeps going till the last section of the installation and I get the error. So its not that particular service.


  • #6
    polyfusion
    Closed Accounts Posts: 679 ✭✭✭polyfusion


    Did you read this: http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&dlc=en&cc=uk&docname=c00461235&product=343094

    Looks like messy sh!t. I don't envy you! Good luck with it.


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  • #7
    mark renton
    Closed Accounts Posts: 2,696 ✭✭✭mark renton


    Just googled Error 1935

    Abandoning ship :(


  • #8
    Anti
    Closed Accounts Posts: 12,401 ✭✭✭✭Anti


    Tried using another desktop, or possibly a laptop OP?

    I know its not the solution, but its a work around.


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